We stayed at the Holiday Inn Baton Rouge for three nights for the Country Fest.
First appearance of the hotel was good, nice size lobby, welcoming staff, small pool outside etc.
However our issues started when my wife noticed when she used the bathroom late at night, that the toilet base had not been cleaned and there was a noticeable let's say residue on the base.
We alerted the front desk staff who assured us that they would make sure that housekeeping will sort this out.. Sadly this was not done despite reminding them EVERY day. On checkout, I went downstairs armed with a photo on my camera and asked for the manager. She immediately offered to refund one nights stay and told me that the housekeeper will be suspended for three days (not something we wanted to know)
We accepted her offer as we had a plane to catch and we hadn't comlained to get a refund but simply stress our unhappiness.
We also noticed that the computer in the business centre was out of order and felt that the staff were very bad tempered when we asked if they would be showing a soccer match later that day in their sports bar.
All in all, it was a shame, the hotel is ok and obviously part of a large chain, but there are a lot of hotels in Baton Rouge and they really need to respond better to customers if they wish to build up repeat business.
We will be looking for a different hotel in Baton Rouge next year.
- Official Description (provided by the hotel):
- The Holiday Inn College Drive Baton Rouge, the newest hotel in the area, enjoys the premier hotel location in Baton Rouge. Situated with direct access to I-10 at College Dr. and Constitution Ave., the hotel is conveniently located to shopping, dining and local attractions and corporate headquarters. Business travelers appreciate the hotel's proximity of the Holiday Inn College Drive Baton Rouge to Shell Oil, Exxon Mobil, Shaw Group, and Dow Chemical. The hotel is also within minutes of several renowned medical facilities such as Mary Byrd Perkins Center, Our Lady of the Lake Hospital, Baton Rouge General, Pennington Biomedical Research Center and Ochsner Health System. The River Center is a 10 minute drive from the hotel. Leisure guests will find the Holiday Inn College Drive Baton Rouge the perfect base for exploring local attractions such as Louisiana State University (LSU), USS Kidd, Southern University (SU), the Blue Bayou Waterpark and Dixie Landing. Shoppers will love visiting The Mall of Louisiana, Perkins Rowe, Tanger Outlets, and Towne Center. A day trip to New Orleans and the French Quarter entertainment is a quick trip down I-10. The hotel features a business center, free wireless Internet, a 24 hour health club, and Sporting News Grill. Each guest room features 37 LCD televisions with high tech audio video and MP3 capability. Relax in our tropical outdoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Baton Rouge s College Drive Hotel Baton Rouge