Staff very pleasant. The carpet was horrible from the elevator to the room. Once in the room, the toiletries were not there, towels missing, and trash under the small sofa which led me to believe things r vacuumed around.
I normally love this hotel but this was the second time I reserved a room online and there were problems..... The first reservation the room was not smoking like I requested and upon entering the room the lights did not come on and when I went to the front desk the girl asked me if everything was plugged in....I'm the guest its not my job to enter a room I paid for and then check the outlets!? Once the young lady plugged in all the lamps we were then disappointed to find out the frig didn't work.On this recent visit again the room was not smoking and I was like no biggie then I found that the bathroim faucet poured water on the floor I went to the front desk and the host changed my room to 307 (smoking) I was originally on the 2nd floor...when I got up to the 3rd floor you could tell little attention was paid on the 3rd floor smoking rooms(paint chips off the wall and a few small roaches around) and then to top it off there was no iron and housekeeping had no extras...really weird.
The room was dirty. The refrigerator was broken. The tub had hair in it. The toilet was dirty. The ceiling in the bathroom was leaking water from the rain & prices of it fell on my husband's clothes and the floor. Overall this was the worst hotel we've ever stayed at.