Twice as good as last years stay, but still needs improvement. I am forced to stay at this hotel every year for a Mardi Gras event. Every year I write a review and blast the poor service at this property. Well this year it was twice as good as last year, but still needs attention. This hotel knows it will be completely occupied these dates every year. The local Mardi Gras Krewes fill up the downtown hotels. So not having enough staff is inexcusable. The rooms are fine, it is the service that is poor.
The check in process had improved 100% over previous years. Keys were made up in advance and we didn't have to wait 45 minutes to check in. Check out was just as easy. Thanks for the effort. That's it for the improvements.
If you are going to have Valet Parking, then have ATTENDANTS!! Otherwise do away with it. You can't get them to take your car and you can't get them to retrieve your car. So why have it.
If you are going to have a bar, then STAFF IT!! Closing the bar at 10:15 PM when it is completely full of thirsty patrons makes no sense. Probably the only bar in South Louisiana to EVER close at 10:15 PM. An absolute disgrace to the legacy of the area. It is Mardi Gras, people are inclined to DRINK!! Let them spend their money!!
If you are going to have bathrooms and inside plumbing, then have the amenities needed. Very few people have stayed at more hotels than me and this was the first time I didn't have any soap in the bathroom. A very simple task, and easy to correct. Everywhere but this Sheraton.
If you are going to have a Concierge Floor, then have a Concierge!!
They are making improvements here. However, at the current rate of improvement, I'll be too old or dead before they reach my expectations of a Sheraton property.
- Official Description (provided by the hotel):
- Located in the heart of historic Baton Rouge, our casino & hotel is the ideal place to stay & play. Exciting, fun gaming action 24/7! ... more less
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- Also Known As:
- Belle Of Baton Rouge Hotel Baton Rouge
- Belle Of Baton Rouge Casino And Hotel
- Sheraton Baton Rouge Hotel
- Baton Rouge Sheraton