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“Nice stay”

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Courtyard Baton Rouge Siegen Lane
Ranked #45 of 77 Hotels in Baton Rouge
Reviewed 2 May 2014

Came in for a work event and had a nice stay. Just a little noisy out the window, but most hotels are. Comfortable bed, room was unique and nice. Staff seemed nice, location was good. No cause for complaint!

  • Stayed: April 2014, travelled on business
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Thank LMM1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 163 reviews

Reviewed 9 April 2014

I'd like to start by saying I am a lifetime Marriott Gold Elite - likely close to lifetime Platinum but frankly have my doubts I will make it. Marriott has been my brand of choice but I can no longer support the Courtyard brand. Due to Hilton proximity to my office, I am also a Hilton Gold Elite (on my way to Diamond) having spent many nights at a Hilton Garden Inn providing the opportunity for comparison. As a Hilton Gold, I receive breakfast at EVERY Hilton property including HGI. Courtyard does not. HGI provides free coffee and tea service in their lobby and rooms - Courtyard has coffee in the rooms but charges for tea and coffee in the lobby. Generally speaking I find HGI generally to be 5-15% less expensive. I am staying at the Courtyard Baton Rouge, Seigen Lane and am only on my computer because of my mobile hot-spot (my cost) and dished out not only $9.00 for a glass of wine (ok - not unique to Marriott) but when I asked for tea, as mentioned above $2. Will the $2 kill me? No - but it's the feeling of being nickled and dimed that really irritates me. After being unable to get online with my C or IPAD I called the lobby only to be informed that WIFI is "A little spotty in your room" - would have been nice to know this BEFORE I checked in and as a lifetIime Gold Elite why would they not make sure I had a room wherein no complaints were lodged??? I have stayed less and less at Courtyard and regret my stay here tonight. This brand doesn't know what it wants to be - it certainly has ceased serving my needs. REALLY disaointed

Room Tip: Consider other options - I stayed here while many in my group stayed at HI Express which had working...
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  • Stayed: April 2014, travelled on business
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3  Thank StanA1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, Front Office Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 14 April 2014

Thank you for taking the time to complete our the survey with trip advisor and sharing your experience about the Courtyard Baton Rouge Siegen Lane.

You indicated in your response that your entire stay with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Tasha Ben
Operations Manager
Courtyard by Marriott Siegen Lane
tasha.ben@cybatonrouge.com
225-293-7200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

This was a convenient spot for me on recent business trip. Staff was excellent and the room was clean. Traffic noise was a bit loud on the side of the hotel that I stayed, so if you can, get a room away from the freeway/highway side and you'll sleep better. I was originally booked at the other Courtyard and discovered this one to be closer to my appointments and the staff helped me to cancel it without penalty. Close to nearby chain restaurants for an inexpensive quick bite and breakfast was good. The panty area has an assortment of cold beer and other beverages by the front desk and that is a plus in my book!

  • Stayed: March 2014, travelled on business
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1  Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, Front Office Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 4 April 2014

Thank you for taking the time to complete a response on trip advisor and sharing your experience about the Courtyard Baton Rouge Siegen Lane.

You indicated in your response that the noise level from the interstate was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
Tasha Ben
Operations Manager
Courtyard by Marriott Siegen Lane
tasha.ben@cybatonrouge.com
225-293-7200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

I travel a lot for business (over 70 nights a year) all over the country. It used to be a safe bet that any Courtyard would be a good place to stay. Now I have to reconsider that theory. This place couldn't do anything right. First they took forever to get my reservation pulled up and code the room keys. Upon getting into my room, I discovered they put me within an earshot of the highway so back down to get a different room, more waiting. Then the toilet backed up (my bad) which remained that way until I checked out despite repeated attempts to get it fixed. The fitness center is an absolute joke. There are three machines with a waiting line to be used. for this size hotel, that is woefully inadequate. People wanting to use the pool area were repelled by the overwhelming chlorine smell, a clear sign the pool is over done with chemicals. When I checked out, the manager knew I had problems throughout my stay and asked "can we get you a free Coke or maybe some extra points" I said no. If you knew I had problems then why not just give me the free Coke and extra points without me having to ask.

Room Tip: If you must stay here, get a room that does not face the highway.
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  • Stayed: March 2014, travelled on business
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1  Thank BackinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, Front Office Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 4 April 2014

Thank you for taking the time to complete our the survey with trip advisor and sharing your experience about the Courtyard Baton Rouge Siegen Lane.

You indicated in your response that your entire stay with us was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Tasha Ben
Operations Manager
Courtyard by Marriott Siegen Lane
tasha.ben@cybatonrouge.com
225-293-7200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

I stayed here for five nights on business. Hotel room was comfortable and the staff was always friendly. The area is filled with shopping and restaurants (mostly chains), so more than adequate for the business traveler. Would recommend.

  • Stayed: January 2014, travelled on business
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Thank Chicagodocjerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, Front Office Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 4 March 2014

Thank you for taking the time to write about our hotel. We are very happy you have enjoyed your stays with us. Everything we do is aimed at providing our guests with an excellent hotel experience and it is great to hear when we have succeeded. We look forward to seeing you the next time you are in the area.

Tasha Ben
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

My son wanted a different kind of Birthday Party and the Courtyard was happy to have us stay and did not that we would host a Birthday pool party. The staff was helpful and very polite. First time to stay in a hotel so close to home. The rooms were as you'd expect at a Marriott property.

Room Tip: If making reservations ask for a room with a balcony if you like to sit outside.
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  • Stayed: March 2014, travelled with friends
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1  Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, Front Office Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 4 March 2014

Thank you for taking the time to write about our hotel. We are very happy you have enjoyed your stays with us. Everything we do is aimed at providing our guests with an excellent hotel experience and it is great to hear when we have succeeded. We look forward to seeing you the next time you are in the area.

Tasha Ben
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014 via mobile

This this was the 3rd time I had stayed here in 3 months. The staff are always friendly and professional. Generous size rooms. Comfortable bed. Nice breakfast facility. If you are in and out if a Baton Rouge, I would highly recommend this hotel.

Stayed: January 2014, travelled on business
Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSiegenLnGM, General Manager at Courtyard Baton Rouge Siegen Lane, responded to this reviewResponded 22 January 2014

Dear Terry G,
Thank you for taking the time to write about our hotel. We are very happy you have enjoyed your stays with us. Everything we do is aimed at providing our guests with an excellent hotel experience and it is great to hear when we have succeeded. We look forward to seeing you the next time you are in the area.

Sincerely,
Amanda Acosta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Baton Rouge Siegen Lane

Address: 10307 N Mall Dr, Baton Rouge, LA 70809-4829
Region: United States > Louisiana > Baton Rouge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 77 Hotels in Baton Rouge
Price Range: £54 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Baton Rouge Siegen Lane 3*
Number of rooms: 121
Official Description (provided by the hotel):
You'll find that the new state-of-the-art lobby at our Courtyard Baton Rouge at Siegen Lane provides greater flexibility and choice. Our new lobby features inviting, flexible spaces to work or relax; free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our Baton Rouge LA hotel's new lobby experience is The Bistro - Eat. Drink. Connect., providing healthy offerings in the morning, plus dinner service with cocktails in the evening. You'll find outdoor spaces with seating, an indoor heated pool, plus a well-equipped fitness center, 24-hour self-serve business center and boarding pass printing station. We offer 121 newly renovated guest rooms decorated in rich new fabrics and vibrant colors and feature 32" LCD TV's. The Courtyard by Marriott at Siegen Lane is the perfect choice in Baton Rouge for both business and leisure accommodations. ... more   less 
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Also Known As:
Courtyard By Marriott Baton Rouge Siegen Lane Hotel Baton Rouge
Courtyard Baton Rouge
Baton Rouge Courtyard
Baton Rouge Marriott

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