Having stayed at the Springhill Suites a few times before we felt comfortable booking the room through Harrah's website as we had previously. During the drive to the hotel someone called and demanded a credit card to hold the room due to the fact they were booked up for the evening. We explained we were in transit and would be there in under an hour. Finally we were told no credit card no room. So my wife gave the clerk our card number. When we arrived about 45 minutes later a room was ready for us. We requested a king high floor room. We got a king second floor room. We were fine with it because we were tired from our drive in. Upon entering the room we saw the carpet was filthy it almost appeared to be blood stains but I convinced myself it was just grease since it was all over the carpet and couch. We went back to the desk and were told that there were no other rooms available and they would have someone come clean the stains up. the pictures I added were after the cleaning. I will say this the staff were friendly during face to face interaction, but I feel more could have been done to clean the room. I feel the room should have been taken out of service until the stains could have been totally removed. I do not believe we will stay at this property again.
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- Also Known As:
- Springhill Suites Shreveport-Bossier City/Louisiana Downs Hotel Bossier City
- Springhill Suites Bossier City