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“Average hotel and casino”

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Diamond Jack's - Bossier City
Ranked #28 of 35 Hotels in Bossier City
Texas
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Average hotel and casino”
Reviewed 14 January 2014

We stayed on night at this hotel and chose it due to its location to where we were attending a concert at the CenturyLink Center. We were located on the 7th floor and did not have any noise disturbance. The hotel needs updated in a major way. Still the same décor as when they were the Isle of Capri. Same drapes, wallpaper, etc. There was peeling paint around the tub in the bathroom and the cigarette stains on most all countertops/furniture even though we were in a non-smoking room.

Bed was so-so. Very small pillows! Comforter was lumpy but warm. AC worked great (yes we needed AC in January!)

Not many choices for eating in casino lobby. The buffet is there and we did eat breakfast there. It was very good although not a great number of choices on the buffet. We came in late at night from a concert and wanted a bite to eat and only thing open was one small café. Very slow service and the wait in line was at least 30 minutes just to place our order.

We will probably choose another location in the future as we have stayed at a couple of other casinos in town and definitely prefer the other locations to Diamond Jacks.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank kervin0819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Texarkana, Texas
1 review
Reviewed 13 January 2014

Beware. This is a high priced garbage pit. Was in rm. 955 but called front desk as room selled of mold, bed was lumpy. room was decorated in a 1960 theme. Rm. had a jacuzzi tub and shower but only one bath towel, wash cloth and step towel for for the rm. There was two of us in the rm. Desk moved us to rm. 950. Same condition but only worse as desk had no light to which to work under, table lamp only had one bulb to illuminate the entire 1/2 section of the rm. Same towel arrangement as the rm. 955. Called desk AGAIN for more towels and about a small thin comfortor on the bed. The bed itself was worn out as when you sat on the edge your burttocks hit the box springs. Bed has three child like pillows and a sofa pillow. Will NEVER stay there again. Over priced, terrible rm conditions, staff have a DO NOT CARE attitude. Breakfast buffet had three items to choose from for $11.99 per person. Thank God for McDonalds $1.00 breakfast menu. Spa was inoperative at time of our stay, pool was closed.

Room Tip: Best tip to offer is stay FAR AWAY from Diamond Jacks in Bossier City, La.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank lgrumpy48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leonard, Texas
Level Contributor
397 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 471 helpful votes
Reviewed 11 January 2014

We have stayed here a few times in the past. We were hoping for some improvements by now. It just didn't happen. I'm afraid that this was my last visit until they sell it to someone that knows how to run a casino & hotel. It is a real shame that it has been allowed to run down like this. The building and the rooms are basically fairly nice. It just needs a total update to keep up with any of the other locations in town.

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
4 Thank Jack2148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, Front Office Manager at Diamond Jack's - Bossier City, responded to this review, 21 February 2014
Thank you for your constructive comments. We are actually under new management and we are planning some new and exciting improvements within 2014! I do hope you will give us another chance and take a look at our progress!
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New Orleans, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014

Found what we thought was a "steal of a deal" but use the extra few bucks and go elsewhere. Outdated, reeked of smoke and other odors, and shady. Left an item in my room and when I called about it, was told it was not left by lost and found. I know it was, at one time, there so it just goes to show that you cannot trust the good in people.

  • Stayed December 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank WTSH325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, Front Office Manager at Diamond Jack's - Bossier City, responded to this review, 21 February 2014
Thank you for staying with us and I appreciate your comments. I would love for you to give me a call personally at 318-678-7638 so we can discuss this further. Items left/lost are kept in lost and found for a reasonable amount of time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stillwater, Oklahoma
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 January 2014

This hotel is old and could use a carpet replacement but the room was clean otherwise. Bedding and bed very comfortable. The room was only $59.00 on a Thurs night. The staff members were very kind and friendly. I thought it was a great bang for the bucks. The casino isn't the best and we did not eat there.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank sue n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle C, Front Office Manager at Diamond Jack's - Bossier City, responded to this review, 21 February 2014
Thank you for being our guest here at DiamondJacks Casino & Resort! I am pleased that you enjoyed your stay with us and I look forward to seeing you again on your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

If I had a million dollars tomorrow I would not spend a dime at this place. It is boring, the buffet has gone to the dogs, the customer service is awful, anytime something goes wrong and you are inconvienenced you can forget about them making it right. They just don't care. And the casino is a absolute joke. Very tight machines, lousy cocktail service and rude staff here too. The music in the place is depressing. Sometimes one of the floors on the boat smells like urine and sewer. I do not call this place Diamondjokes for nothing. When you are there you definitely are out of luck. I would suggest Horseshoe, maybe Margaritaville or Sams Town. Looser slots and much better fun and atmosphere.

  • Stayed December 2013, travelled solo
    • Value
    • Cleanliness
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Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rogers, Arkansas
Level Contributor
242 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 27 December 2013

Save your time and Money. We had stayed at Diamond Jack's in Vicksburg (Fabulous) the night before (12/25/2013-Excellent). which caused us to make reservations and stay at this Bossier City location on 12/26/2013. What a disappointment! Failed in Every category. Casino is too few slots, too tight, Table games minimums too high, too few tables open, therefore cramped. It's seems obvious to me that these people are operating on a very thin line. They need to have the Vicksburg staff show them how it's done. Stay at Sam's Town (Luxury King) or The Horseshoe both are very reasonable and light years ahead.

Room Tip: Don't Do it!
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  • Stayed December 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dclinto320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamond Jack's - Bossier City

Property: Diamond Jack's - Bossier City
Address: 711 Diamondjacks Boulevard, Bossier City, LA 71111
Region: United States > Louisiana > Bossier City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Bossier City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Diamond Jack's - Bossier City 3*
Number of rooms: 497
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Also Known As:
Diamondjacks Hotel Bossier City
Isle Capri Hotel Casino Bossier City La
Diamondjacks Bossier City
Isle Capri Bossier La

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