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“Nice place, but....”

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Staybridge Suites Covington
Ranked #11 of 16 Hotels in Covington
Certificate of Excellence
Hockessin, Delaware
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice place, but....”
Reviewed 22 July 2013 via mobile

Stayed Here for one night and had the two bedroom suite. Called the day before to inquire about early check in. Was told to call back the day of check in. Called around noon on day of check in to see if we could Get our room early since
we had a wedding to attend. Was told the room was not ready but they would call when it was. Arrived at hotel at 3 PM and our room was still not ready. Was moved to a different room. Was disappointed in this aspect of
customer service. Seems like they could have Accommodated us a little better. Breakfast on Saturday morning was terrible. Only one person working the breakfast area when the hotel had almost full occupancy. No plates or utensils available. The quality of the food
was mediocre. The hotel was very clean and the rooms were quite comfortable. Would recommend they try to accommodate guests who need to check in early a little better. Seems like they could have arranged to have our room cleaned early since we requested
an early check-in. Would consider staying there again since the price was reasonable.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 reviews from our community

Traveller rating
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    14
    8
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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  • German first
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English first
Phoenix, Arizona
Level 6 Contributor
471 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 13 July 2013

Check-in was flawless; this facility is frequented by loads of extended-stay real-men workers and road warriors so the expansive rooms are really homes away from homes. The kitchen was incredibly complete with full sized frig and a stove, plates/glassware--the whole kit. Large bath with a walk-in shower, very comfortable room with a couch and good lighting. The wi-fi signal crapped out later in the evening but the front desk took my concerns--yeah, right! Nope, in minutes, someone from tech support used my log in difficulties to troubleshoot the system and the signal came back while I was on the phone with them! Bravo! Dinner available at 5:30, very sumptuous and good quality with wine and beer! Amazing! Absolutely would stay here again. Great job to this team for making this stay so pleasant!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beeedell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 July 2013

Got there and waited 10 mins before saw anyone. When they came to desk to check us in didn't apologize. Got to room and had one towel. Called to get more (of course no one answered). Went on a hunt to find one employee. Finally found her and she said all towels were in laundry and she would get to us as soon as possible. 2 hours later we got our towels. 5 mins later we realized we had no bedding for the pullout. I'm sure you can guess the rest.......

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jarjarbinksnorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites Covington, responded to this review, 2 August 2013
Dear jarjarbinksnorman,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We always try our best to ensure we meet our guests needs & expectations and on this occasion we apologize for your disappointment with the service you received. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve.

Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Placitas, New Mexico
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2013

I was working in the area for 5 months, so needed more than a room. The one bedroom was more like a small, but nicely furnished apartment. Overall the stay was pleasant, but what made the difference was the front desk staff--namely Brandon and Jennifer. They always had smiles on their faces and were eager to help solve any problem that we had. When you are away from home that long, it is nice to have a feeling of family when you walk in the front door! Thanks to both of you for making our stay a pleasant one!

Room Tip: Ask for a one bedroom if there are multiple people in the room--nice to close the door if someone wa...
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxsan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Provincetown, Massachusetts
Level 4 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2013

My Nephew booked my room via "Price Line". And so pleased he "clicked on this choice" !

This hotel is great ...

I felt right at home and enjoyed my weeks stay.

1. very clean
2. felt very safe
3. huge room / suite
4. entire front desk staff beyond helpful and friendly
5. room decor and art very pleasing
6. very comfortable bed
7. more than ample storage
8. ironing board and iron !
9. large tub / shower
10.huge vanity area
11.very comfortable sofa
12. spacious desk area with great lighting
13.fridge,microwave, dishwasher, dishes, flatware, cabinets, coffee maker
14. great flat screen T.V.
15. great complementary (daily) buffet
16. Mini mart in lobby for snacks and beverages and even a few frozen dinners and ice cream
17. AC controlled by you

*** My only issue with this hotel is finding it !!! *** Do yourself a huge favor and upload the hotels address in your G.P.S., or have the phone number in your cell phone so you can call and ask for directions ***

The hotel is set back off the highway ... and is located behind other hotels. This hotel CAN NOT BE SEEN FROM THE HIGHWAY !!! And due to city regulations- post Katrina, they were not allowed the "typical" large sign. Actually this hotel was constructed after Katrina ... So ... If your looking for a sign (landmark) .... You will probably become very frustrated and most likely lost .

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hawkeye10k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loganville, Georgia
1 review
Reviewed 11 June 2013

Working down in the Covington Area now for 9 weeks +. The hotel has breakfast daily and dinner 3 nights a week. The housekeeping is excellent, especially their light tough services, just to tidy up. Front desk people are great to talk to and very helpful with information around the area... if they don't know it, they will find it for you! It has been a totally enjoyable experience, and I look forward to coming back to visit. We have been more like friends and family here than guests.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wade H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bossier City, Louisiana
Level 6 Contributor
262 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 16 May 2013 via mobile

Great place to stay. I must share that I was rebooked into this hotel because my original booking was closed. So i had a little bit of a bad taste in my mouth, but when I arrived they washed that right out. Delightful service and front desk people. the morning breakfast was DE light ful. So enjoyed it. And I will also share that I had booked through a company and then I forgot I had prepaid, after I paid. And the wonderful desk person was able to contact her manager and worked it right out.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deacondawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Covington

Property: Staybridge Suites Covington
Address: 140 Holiday Blvd, Covington, LA 70433-5017
Phone Number:
Region: United States > Louisiana > Covington
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 Hotels in Covington
Price Range (Based on Average Rates): £
Hotel Class:3 star — Staybridge Suites Covington 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our upscale residential style hotel with resort like amenities is perfectly located just off of I-12 with easy access to the best that Covington and Mandeville have to offer. Covington is located on the Northshore of Lake Pontchartrain, situated between Slidell and Baton Rouge, and just 35 miles from New Orleans and Louis Armstrong International Airport. In the area for business, we are surrounded by top companies like Chevron, Hornbeck Offshore, PoolCorp, Cleco, Weeks Marine, Diversified Foods & Seasonings, Florida Marine, National Oilwell Varco, Grand Isle Shipyard, Tulane National Primate Research Center, International Paper and Walmart Distribution. We can accommodate your private business meeting or special event. Our 2250 sq.ft conference center is perfect for a large function, but it can also be divided into 3 smaller meeting rooms for smaller functions. The Northshore features and eclectic mix of boutiques, art galleries, specialty shops and delicious restaurants such as John Besh's LaProvence. While visiting, enjoy a cold one while touring the Abita Brewing Company or the Pontchartrain Vineyards & Winery, get up close with some of the exotic wildlife at Global Wildlife Center or Honey Island Swamp. Stroll along the Mandeville Lake Front or through downtown Covington and the Farmers Market. Guest amenities include around-the-clock services, such as complimentary laundry facilities, a fitness center, business center, and The Pantry sundry store. ... more   less 
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Also Known As:
Staybridge Suites Covington Hotel Covington

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