We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“awful experience at this property”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Americas Best Value Inn - Denham Springs / Baton Rouge
Ranked #5 of 8 Hotels in Denham Springs
Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“awful experience at this property”
1 of 5 bubbles Reviewed 7 May 2014

I checked into this hotel Monday evening. By the time I went to bed, I heard big noise from diesel engineer. I found someone was cleaning the parking ground that adjacent to the hotel, using powerful high pressure water hose. I could not fall into sleep due to the noise. At 1:00 AM, I called the front desk, ask the staff to stop the noise. The lady answered the phone told me "I am in the bullet proof windows. I don't hear any noise". I asked her to come to the area where my room is located to hear the noise herself, and do something to stop it. She said "I am single girl here by myself. I can't go out". As to what the hotel can do to stop the illegal noise-making activity. The response is that "Nothing I can do. I am single girl by myself now". The I suggested her that she worries about her safety, she should contact police for help. She reluctantly called the police at my request.

By 2:00AM, the noise continued with no sign of going to stop. I called the front desk to check the status. She said police came and left, didn't take any action. I asked her why. She had no idea.

So I called police to find what was going on. The officer told me when they arrived at the hotel, the front desk staff did not want to file complaint against the noise. To the police, there was no complaint, no victim, then no action they need to take.

At the my request, police came back, took my complaint on behalf of the hotel, then went to talk to the workers who were doing the jobs. The noise finally stopped. But it was almost 4:00AM.

I fell asleep around 4:30AM, but have to get up 6:30AM for the client meeting at 8AM. I was really upset and mad about this terrible experience. I told the front desk at night and at the time of check out that I want to speak to their general manager about the incident. Both staffs said they would pass on the message to GM and have him call me.

Waited patiently till 3PM, I received no call from anyone. I called the hotel again, I was told the GM already left for the day. They can give the message to GM again and have him call me the next day. I insisted that I want the staff to contact GM that I would like to talk to him today.

Now two days over, still no one from the hotel call me to discuss the incident. It is clearly demonstrated that there is no minimum basic service exists at this hotel. The people there, from general manager to front desk staffs, really doesn't care about their guest's right to "have a peaceful rest".

This is my first stay at this property, and definitely is my last stay.

Since I am ignored by the management and do not have satisfactory resolution with the hotel. I am going to file dispute with my credit card company. I am not going to pay for the service (sleeping) that hotel failed to deliver.

Other observation: This hotel's rate is low compared with other property nearby, for reasons.
1) Seems to me this place is in shady location. The staff would stay in bullet proof windows office and scare to come out help their guest. If I would know this earlier, I would not choose this place.
2) The room is okay, but the linen and bedsheet are in light dark color, indication that they are being over-used and should be replaced long time ago.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EliteBizTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvidenhamspringsla, Webmaster at Americas Best Value Inn - Denham Springs / Baton Rouge, responded to this review, 10 June 2015
Dear Guest,

Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that actions aimed at improving our property and the neighborhood in general detracted from your stay with us. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you with our service or our property, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

110 reviews from our community

Traveller rating
    33
    28
    20
    7
    22
See reviews for
53
18
8
21
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • English first
  • Portuguese first
  • Any
English first
D.Springs, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 4 May 2014

Didn't I just rate this hotel and the previous one in N. Richlanad? You guys are making this too complicated. I will stay at Best Western, if you keep the rates reasonable and the facilities competitive. Stop asking so many questions. If I don't like your services, I will stop staying with you Regards, Ron Kenney

  • Stayed May 2014, travelled with family
    • Value
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheridan, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

We enjoyed our stay, we read the online reviews first before booking and found the room to be nice, clean and affordable. The bed was super comfortable and the breakfast was not too bad. The staff were all very friendly.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugar Land, TX
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 April 2014

Good location near I-12. Restaurants and fast food within walking distance and nearby. Wal-Mart just north. Front desk staff was very nice. Outside entrances with plenty of parking. Breakfast selection was okay, but we did not eat. Outdoor pool. Beds were fine. Water pressure in shower was very low. Room Safe in bedroom, but we did not use. We would stay again because of the location.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank BattleRedTexans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 March 2014 via mobile

Definitly will be staying here again. Of course it's not an 5star hotel but for the price and location you can't go wrong. They have a pool, large rooms, mini fridge,microwave, and safes in the rooms. The breakfast is hot and one of the better free breakfasts that I've had in higher rated hotels. It was a great stay, pleasant staff and will be back next time in town.

Stayed March 2014, travelled with friends
Helpful?
1 Thank shamrockgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carteret, New Jersey
1 review
4 of 5 bubbles Reviewed 21 March 2014

I found that this Motel is an easy access from the interstate, I come in from the airport in NOLA, it's an easy drive here .the rooms are always clean. Beds comfy, breakfast is OK , wish the pool would be open when the weather is nice even to just lay out but the gate is locked so you can't just sit out by the pool they said OFF SEASON even though it was 75 today, otherwise I have always had a good stay, I have stayed here 5 times in the last year .. I feel comfortable here..... Would recommend

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karenhart68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRAPELAND
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

This motel is very nice and the breakfast is quite good. We have stayed here before and will do so again. Like most motels, their breakfast does not have syrup for diabetics so the waffles or pancakes cannot be eaten. We found that both Google and Map Quest driving directions were wrong, resulting in our making wrong turns. The restaurant next door is very good. so you don't have to drive somewhere for dinner.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank WALTER S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Denham Springs
0.1 mi away
Hampton Inn Baton Rouge - Denham Springs
0.2 mi away
Comfort Suites
Comfort Suites
#2 of 8 in Denham Springs
4.0 of 5 bubbles 77 reviews
0.2 mi away
Candlewood Suites Denham Springs
Candlewood Suites Denham Springs
#3 of 8 in Denham Springs
4.0 of 5 bubbles 48 reviews
Show Prices
Show Prices
Show Prices
8.0 mi away
Americas Best Value Inn - Baton Rouge / Seigen Lane
3.0 mi away
La Quinta Inn & Suites Baton Rouge Denham Springs
3.0 mi away
Quality Suites
Quality Suites
#36 of 77 in Baton Rouge
4.0 of 5 bubbles 184 reviews
Show Prices
Show Prices
Show Prices

Been to Americas Best Value Inn - Denham Springs / Baton Rouge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Americas Best Value Inn - Denham Springs / Baton Rouge

Property: Americas Best Value Inn - Denham Springs / Baton Rouge
Address: 146 Rushing Road, Denham Springs, LA 70726 (Formerly BEST WESTERN Denham Springs Inn)
Phone Number:
Region: United States > Louisiana > Denham Springs
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Denham Springs
Price Range (Based on Average Rates): £
Hotel Class:2 star — Americas Best Value Inn - Denham Springs / Baton Rouge 2*
Number of rooms: 56
Official Description (provided by the hotel):
Americas Best Value Denham Springs/Baton Rouge offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a 24-hour front desk, free deluxe continental breakfast, and free Wi-Fi. All guest rooms include microwave, mini-fridge, coffeemaker, hairdryer, iron, ironing board, 32 inch flat panel cable TV, HBO, and alarm clock radio. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent's room). For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Sorry no pets allowed. We are located off of I-12, exit 10. We are near local attractions such as Enchanted Mansion, Louisiana State University, and BlueBayou Waterpark. Americas Best Value Inn Denham Springs/Baton Rouge is your best choice within the Baton Rouge region of Louisiana. We offer ideal accommodations and location whether you are in town for entertainment, sightseeing, or simply passing through on your way to New Orleans. At Americas Best Value Inn Denham Springs/Baton Rouge our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Denham Springs/Baton Rouge, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Americas Best Value Inn - Denham Springs / Baton Rouge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Denham Springs Best Western
Best Western Denham Springs

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing