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“Expectations met!”

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Knights Inn Gretna New Orleans West Bank
Ranked #5 of 7 Hotels in Gretna
Ruston, Louisiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Expectations met!”
Reviewed 29 April 2012

I highly recommend that anyone from out of town look into the Quality Inn and Suites in Gretna. They have a park-n-cruise special that was $129+tax. For the $129, you got a nice room, two drink passes to their bar, a hot breakfast, a free shuttle to the Algiers ferry until 9pm, free parking for the duration of your cruise, and a free shuttle to and from the port for the cruise. It was an amazing deal. We arrived at the hotel at 3pm. We were checked in quickly. The front desk clerk gave me a gift bag with a bottled water and bag of chips JUST for being a Choice Privileges member (it's free, sign up to gain points for free hotel nights!). She also gave us all of the information we needed on where to park our car for the week of the cruise, free drink tickets, and signed us up for a shuttle ride to the port the next morning. After settling into our room, we took advantage of the FREE shuttle to the ferry. The ferry is cool. Pedestrians ride free and it takes you straight to the aquarium, which is walking distance to the French Quarter. We went for a walk to the French Quarter, had a wonderful dinner, and took a stroll through Jackson Square. The next morning, we boarded the shuttle at our scheduled time (10am) and went straight to the terminal. It was so convenient. On debarkation day, Lenny was there waiting on us at 7:30am as we got off the ship. Perfect.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Celia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 1 May 2012
To our valued guest,

We are so greatful that you and your family had a amazing stay with us and took advantage of all the accomadations we offer. Your reveiw on our Hotel was outstanding and in great detail. We appreciate the time you took to let others know that we are your "HOME AWAY FROM HOME" when you stay with us at the Quality Inn Suites of Gretna. We look forward to seeing you on your next stay!

Thanks Again for Staying with us!
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
marblehead, ohio
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 April 2012

Hotels in high season in the French quarter can be pricey. Staying across th river knocks th price down. This property provides complimentary shuttle to the free ferry that takes you right to the riverfront by Harrahs. The night driver...Larry, is a hoot! A good tip well earned with the info provided. A cab ride from Harrahs cost about $15 one way, probably $10 from th ferry if you get back after shuttle time

Chiara will check you in quite fast & make sure your comfortable. The staff is very caring & pleasant.

The breakfast was better than any other hotel on my cross country trip. Hot, cleanly presented & tasty!

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tccarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 1 May 2012
To our valued guest,

We as a team try to make sure all of our guest needs are met . As we continue to serve our guest on a daily basis we listen to your compliments and concerns so that we may continue accomadating you in all ways. We are glad that you recieved adequate check in From Chaira. Also we are happy that Lenny was very knowlegeable of the city to direct you in all the cost effective ways to get around the city.We will see you again on your next stay with us . Thanks again for staying with us at Quality Inn Suites of Gretna.

Thanks !
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new orleans
1 review
Reviewed 23 April 2012

The service at the restaurant was excellent ; the food was very good too.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank shan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2012

The staff at this quality inn were amazing! They helped my family out a lot when it came to parking for our cruise. A special thanks to Ronnie and his manager that I can't remember her name! Thanks for all the help!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danyallemcminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 1 May 2012
To our valued guest

We are so Happy that our Park and Cruise program was very accomadating for you. I also am glad that our Staff are Helpful and Knowledgable of what our guest need . We hope to see you again on your next visit to New Orleans.

Thanks
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Baton Rouge, Louisiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 April 2012

Booked a one night stay here prior to our 4/16 cruise via Stay123. Looks like a lot of the rooms are being redone... Ours smelled like fresh paint once we were allowed to check in. Room was a unremarkable basic hotel room. The $129 price tag (I hope) included 5 days of parking in thier open and somewhat unattended parking lot. Car was still there a week later... unharmed. Yippee!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RedstickNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 1 May 2012
To Our Valued Guest;

My name is Cindy Bishop . I am the General Manager of Quality Inn Suites of Gretna. We are in the process of Remodeling our rooms.I apologize for the paint smell of the room you were checked into. The rate that you had with our Park & Cruise did include your Parking and I assure you our Hotel is safe and in a great location.I really hope in the future You stay with us again. You will see the wonderful upgrades we are doing to our property to assure our guest that they are in their Home Away from Home!

Thanks
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Huntsville, Alabama, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2012

I laughed at the review "If you don't like the hotel maybe the problem is you". No I'm sorry, no water, no phone service, those aren't my fault. This is a about a $40 a night motel at 3 times the price. Of course the staff have to be nice - to handle all the complaints I'm sure they receive.

The facilities are in poor upkeep. My shower cold knob was broken, so I had to stand outside a boiling hot shower, burning my hands while I splashed myself to rinse. It's hard to get a wake up call when the phone is not working.

Plenty of stains on the linens and carpet. External access doors. And the icing on the cake: the room numbering system is completely confusing with all even numbers on one section, all odd numbers on another. You think room 2088 and 2087 are side by side? No way Jose.

Room Tip: room numbering system is completely confusing with all even numbers on one section, all odd numbers...
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  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllBizness_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 18 April 2012
To Our Valued Guest;

I apologize for all of the inconveniences you encountered at our Hotel. As for the water and phone service issues, I have addressed those in which we were not aware of this problem. And yes our numbers can be confusing but, most exterior properties are numbered like that and I apologize again for any mis-information or direction you were given. We are in the process of putting new carpet in all rooms and our new bed linens will be in June 1, 2012. All rooms are inspected on a daily basis for cleanliness. Again I apologize for the inconveniences you have encountered and hope that you will give us another opportunity to earn your business back on your next visit to the area.
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Travellers are raving about these Gretna hotels

Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2012

We booked the hotel through Stay123.com so we could leave our car there while on our cruise. The hotel was very nice and the shuttle service to/from the cruise port was efficient. Many thanks to our driver Rashad Qassim and the friendly folks at the front desk!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skip_607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 18 April 2012
To our valued Park & Cruise Guest,
I am so grateful that you have experienced our wonderful Park & Cruise package through Stay123.com Program. It is very convenient for our guest to have everything offered in one package when they are trying to plan this kind of vacation. Rashaad is a Brand new Team member and we are so grateful to have him with us and we are thankful for all of our staff's professionalism and customer service . We as a team will continue to accommodate our guest in every way. Thank you for being apart of our Quality Inn Suites West bank Family.

Hope to see you on your next Cruise or visit to the New Orleans area
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Additional Information about Knights Inn Gretna New Orleans West Bank

Property: Knights Inn Gretna New Orleans West Bank
Address: 100 Westbank Expy Bldg A, Gretna, LA 70053-5613 (Formerly New Orleans Expressway Hotel and Suites)
Phone Number:
Region: United States > Louisiana > Gretna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Gretna
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Knights Inn Gretna New Orleans West Bank 1.5*
Number of rooms: 309
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travel Republic (UK) and Evoline ltd so you can book your Knights Inn Gretna New Orleans West Bank reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites
Quality Hotel Gretna

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