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“Everything we needed for our cruise!”

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Knights Inn Gretna New Orleans West Bank
Ranked #5 of 7 Hotels in Gretna
Dallas, Texas
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Everything we needed for our cruise!”
Reviewed 24 July 2012

I cannot say enough good things about our stay at the Quality Inn in Gretna which allowed us to leave our car while we cruised for 7 days. Upon arrival, we checked in and got to our room which was perfect for what we needed. It was clean and big enough for four of us to not drive each other crazy. We immediately took the shuttle to the ferry to the French Quarter and the shuttle was great. We were taken very quickly and at night we called, and they were there in less than 15 minutes. The next day was the shuttle to the cruise port and it left right on time and upon our return, we called and it was there again in less than 15 minutes. We used the pool and it was surprisingly large and clean. If we ever cruise out of New Orleans, we will be back for sure. For one night's stay, we enjoyed free shuttles, free parking for the week and oh yeah, the breakfast which was complimentary and good! It far exceeded our expectations. Thanks!

  • Stayed July 2012, travelled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
8 Thank bobobdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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229 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
atkins, arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2012

Upon arrival the lobby area appears nice. However everything else wasn't. Room smelled like mildew so staff came up and sprayed Febreeze. Rotten wood on the microwave/refrigerator stand, and huge roach. Elevator was nasty! Pool was out of service. Shuttle service to cruise port was disorganized. we had assigned times to go but when we got to lobby they said just first come first served. coming back we called for the shuttle and waited over 30 minutes, when the shuttle arrived other people jumped infront of us and we had to wait an additional 30 minutes for the next one. We paid $140 for one night and to park our car while on the cruise. Not worth it

  • Stayed June 2012, travelled with family
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Helpful?
2 Thank mschmoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Gretna hotels

Atlanta, Georgia
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 July 2012

The staff made an extreme difference for this trip. They were very accommodating and able to handle a very rambunctious weekend in a professional manner. Sales, Catering, Maintenance, Security, and last but not least Front Desk THANK YOU!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa City, Iowa
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 July 2012

Pros: Great shuttle service to the dock to catch the ferry to the French Quarter. The shuttle is free and the ferry is free, which definitely beats getting a cab.

The room was new and nice. It was actually very clean when we came in. The front desk staff was very nice and gave us great advice about how to stay safe in the French Quarter. It allowed us to experience New Orleans as we wanted to

Cons: There was always a super long line at the front desk. I don't know why, but things were moving sloooowww. The bathrooms next to the lobby and restaurant were absolutely nasty and consistently out of toilet paper for multiple days. The service at the diner and bar and the breakfast in the morning was terrible and super slow. I could see staff members standing around doing nothing.

The most annoying thing was that we stayed two nights but they did not clean our room. It is my understanding that even if you are staying more than one night you get your room cleaned. Maybe not a thorough scouring but at least a fresh set of towels and the bed made. For what we paid for this place that is what I expect, or at least tell me you are not going to clean it so I know to save a couple of towels for the next morning.

So we get home from a long hot day on Burbon street wanting to shower and no towels. Called down to get more and it took forever. Then they brought us fresh sheets but didn't offer to put them on the bed.

I would not stay here again.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Amelia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi, United States
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 July 2012

This hotel is great. Wonderful staff! The breakfast was great. Housekeeping was great! Shuttle services was great! Maintenance staff was nice and helpful. Free Wi-Fi. They brought a cart of clean towels to the pool every few hours. The bar served great cocktails! The catering was great! Thank you Linda, Cindy, Chris and Lenny for the wonderful weekend!

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
3 Thank Honey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 27 July 2012
To Our Valued Guest,
Our Team are so happy we could provide great service ,great food along with clean rooms. We look forward to seeing you and your family on your return trip to New Orleans. Thanks again for staying with Quality Inn & Suites Gretna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2012

The staff was really great. the facility is old but is clean and recently renovated. Two people I would like to recognize are the Manager and especially Lenny the shuttle driver. Felt like i KNEW HIM ALL MY LIFE.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 16 July 2012
To Our Valued Guest,
We are so happy that you stayed with us and that our staff have met your expectations!Hospitality is what we do and we surely hope to see you on your next trip to New Orleans to stay with us at Quality Inn & Suites in Gretna
Thanks Again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paragould, Arkansas
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2012

Hotel landscape and room was very clean and comfortable. The staff was very friendly but maid service did have difficulty with English. Girls missed pancakes or waffles for breakfast but overall breakfast was very good. Pool and ice maker was good. Overall staff and facility make this hotel worth coming back too. Shuttle was a definite plus with speed and dependable service to and from cruise ship!

Room Tip: Parking on ground floor in front of your room is very convenient.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy B, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this review, 16 July 2012
We are so very happy that you and your family chose Quality Inn &Suites in Gretna.It's really awesome that we offer the services we do but ,what makes it even more awesome is when we hear that it made your stay so satisfying that you are letting others know we are here and what we offer really works and is convienant for our Guest.So I'm sure we will see ya'll again real soon in the near future. Thanks again for staying with The Quality Inn Family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Knights Inn Gretna New Orleans West Bank

Property: Knights Inn Gretna New Orleans West Bank
Address: 100 Westbank Expy Bldg A, Gretna, LA 70053-5613 (Formerly New Orleans Expressway Hotel and Suites)
Phone Number:
Region: United States > Louisiana > Gretna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Gretna
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Knights Inn Gretna New Orleans West Bank 1.5*
Number of rooms: 309
Reservation Options:
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Also Known As:
Quality Hotel Gretna
Quality Inn And Suites

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