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“Superlative Service!”

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Holiday Inn New Orleans West Bank Tower
Ranked #1 of 8 Hotels in Gretna
GreenLeadersBronze level
Reviewed 29 January 2010

Booked a room on Priceline, and stayed overnight for a business meeting. Hotel staff = absolutely extraordinary! When my assistant sent an e-mail to confirm the booking (along with a couple special requests), the GM personally responded with assurances that all my needs would be handled w/o a problem. True to their word, when I arrived from the airport, they knew immediately who I was and attended to my requests immediately & efficiently.

GM Lee, Wim & Jessica at the front desk, even housekeeping & restaurant, everybody treated me like I owned the place. I have traveled on five continents for business, and have rarely recvd such exceptional and attentive service, and never in the US. From the perspective of service, I felt like I was a visiting dignitary staying in a five-star establishment. Very very clean, modern, updated; convenient two-station business center tucked away in a private alcove off the lobby, granite counters with laser printers & hi-speed wireless internet access throughout.

Staff = courteous, anticipatory, and very very responsive, simply terrific experience.

Top-floor (14th) suite was enormous, very soothing design, brand-new flat-screen plasma TVs, separate wet bar/sink/mini-fridge area, nice territorial view, just a really truly incredible value. Highly recommend for business travelers; worked perfect for me b/c my mtg was less than 2 miles away.

Thanks to the high level of professionalism and "attention-to-detail" of the staff, my stay was a "10." Can't possibly say enough wonderful things about this location. If you are looking for a clean, friendly, convenient place to stay in the West Bank / Gretna area, you'd be crazy to go elsewhere. This place is a gem!

  • Stayed: January 2010, travelled on business
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Thank Happy-Kampar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 - 304 of 309 reviews

Reviewed 2 December 2009

We stayed 5 days. This is the nicest hotel I have ever stayed at and I have traveled the world. Spacious room, lovely bedding on our king size bed. Our 4 year old slept in the sofa pull out and loved it. Emaculate room, carpet and tile like new. As stated bath and toilet area is small but who cares, the rest of the room was huge. We heard a lot of noise when we entered our room from the freeway but we asked to move to the other side and then it was fine. The staff was terrific. Especially Carliss, and Kelly, our maids. and the front desk girl Cierra. You all were so friendly and what great service. Our room was perfect each day. The towels were huge and fluffy and everything smelled so good and clean. We ate at the grill many times and loved the food. We will always find a Holiday Inn to stay in now that we have experienced this Hotel. Thank you for making out stay a great one. This is the only place we will stay when we visit next time and will recommend your fine hotel to everyone.

  • Stayed: November 2009, travelled with family
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1  Thank lovesmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 3 December 2009

Thank you for the outstanding feedback and for sharing your experience with others visiting TripAdvisor! I have shared your comments with our entire team and will recognize the three individuals you pointed out in our next Associate Rally here at the hotel in December.

We are fortunate that you chose to stay with us during your trip to the Big Easy. Knowing that a visitor to our city has many options, we work hard to ensure that our service is spot on and our property is well maintained and inviting for our guests. Simply put, our guests are why we are here and are at the heart of what we do.

We hope to see you back soon!! Thanks again for the great feedback and comments regarding your stay at our hotel.

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Reviewed 9 July 2009

First off, the hotel pictured on the page is not a picture of the hotel? It says Clarion? Well the Holiday Inn New Orleans West Bank Tower was a great place to stay! Clean/modern rooms! Hotel staff was very friendly! We drove into New Orleans and arrived early in the morning and they allowed us to check in w/no problems! Welcome relief after being on the road for 16 hours! The only negative is how small the shower/toilet area is. Have to squeeze in to close the door to get into the shower but the sink area was spacious! Just a short drive into downtown New Orleans. Breakfast/Dinner at the hotel was pretty good! I recommend eating early because it seems they were short staffed since it took awhile for our food to come out each time and after waiting 20 min for our waitress to return I finally gave up and went to the bar and paid the bill myself. But I definatly would would stay at this hotel again!!!!!! Oh and FREE PARKING!

  • Stayed: July 2009, travelled with family
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Thank Krissy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 5 August 2009

Thanks for the great review!! Our hotel is the newest to the area after closing and undergoing a $15 million renovation. We hopefully will have the picture changed on this website soon. Clicking through the photo link to the hotel you will find the actual pictures of the property.

We have been proud to open with the success we have had and your point of the staff being "very friendly" has a lot to do with it. We are also proud of our restaurant, the Round House Bar & Grill which suits most any traveler's needs and budget.

With opening a new restaurant, we have had some shortfalls but I assure you that we are facing our challenges with speed of service in the Round House head on and have seen great improvement. You know you're in the right place when the locals are there!

Thanks again for the candid feedback! We hope to see you back in New Orleans soon!!

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Reviewed 22 June 2009

This was towards the end of a 17 day road trip around the south. After a error with our original booking with another hotel, we searched and found this one at the very last minute, quite late at night. What a great find as although I think there is refurbishment still going on, our room was spacious, immaculate and looked as though it been done very recently. Only minor downside was that it was on same side as the Interstate, so worth asking when you check in. If you want to avoid driving into town, it was only $12 for a taxi to the free ferry accross the river. Although the room was fantastic, another highlight was the Hotel Bar/Grill which provided us with some of the best food on our trip at very reasonable prices - washed down with a Bud @ $3! We ate there on both of the nights we stayed. Nice lobby area and swimming pool. Service in the Hotel and bar was very friendly and I'm guessing the trouble with finding the booking and quite a high price were down to the fact that we just booked it 10 minutes earlier on the Internet. If you can get a room at a comparable price to others, definately go for it

  • Stayed: March 2009, travelled with friends
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Thank BarryBethell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 5 August 2009

Thank you for the feedback!! We are very proud of the changes we have made to this landmark across the river. We have completed the entire renovation of the hotel and continue to touch up areas on a consistent basis to ensure the quality and style continue to match the expectations of our guests.

I appreciate the comments about the Round House Bar & Grill which is our restaurant and bar on-site. We have worked hard to ensure that there are menu options our guests and locals alike will enjoy while keeping the price at a value to our guests.

Our number one priority is service and I appreciate you noticing the effort that we put into treating each of our guests with the friendly personality that is naturally New Orleans. Your comments will be shared with our team and celebrated as one of our successes.

One of the draw backs to being a hotel along a major highway is the potential noise from traffic. I apologize that you encountered noise from the interstate during your stay. We are always willing to accomodate our guest's needs as best as possible and will work to find a resolution for those that may be disturbed by outside noise.

Thanks again for the honest feedback!! We hope to see you back in New Orleans soon!!

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Reviewed 4 December 2016 via mobile
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Stayed: December 2016, travelled as a couple
Thank ILEANA B
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HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 7 December 2016

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Reviewed 13 October 2016
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  • Stayed: October 2016, travelled as a couple
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Thank FayeValentine78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 14 October 2016

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Reviewed 3 October 2016 via mobile
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Stayed: October 2016, travelled as a couple
Thank Sören Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnWestbank, General Manager at Holiday Inn New Orleans West Bank Tower, responded to this reviewResponded 4 October 2016

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Additional Information about Holiday Inn New Orleans West Bank Tower

Address: 275 Whitney Ave, Gretna, LA 70053-2346
Phone Number:
Region: United States > Louisiana > Gretna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Gretna
Price Range: £79 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn New Orleans West Bank Tower 3*
Number of rooms: 181
Official Description (provided by the hotel):
Perched high above the mighty Mississippi River with a commanding view of the Crescent City's beautiful skyline, New Orleans' best hotel value is the all new Holiday Inn New Orleans Westbank Tower. All the excitement that the Big Easy has to offer is just a five minute drive across the Crescent City Connection. Within minutes you ll be in the heart of the city within blocks of Canal Place Shopping Mall, Harrah s Casino, St. Louis Cathedral, the French Quarter, the Riverwalk and Bourbon Street! We've thought of everything so you won't have to, with brand new, modern surroundings and all of the features that business and leisure travelers expect, including complimentary wireless high-speed Internet and business center. Relax in the Round House Bar and Grill while catching a game on one of our large flat panel HDTVs. Work out in our state of the art fitness center and take some time to enjoy our tropical pool area. We are conveniently located just minutes from: the French Quarter, Mardi Gras Parade Routes, downtown New Orleans, Ernest N. Morial Convention Center, Louisiana Superdome, New Orleans Arena, Oakwood Shopping Center, and all that the Westbank has to offer. When planning your next visit to New Orleans, a corporate meeting, family reunion, wedding or rehearsal dinner, the Holiday Inn New Orleans Westbank Tower is the best value! ... more   less 
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Also Known As:
Holiday Inn New Orleans West Bank Tower Hotel Gretna
Holiday Inn Gretna
Gretna Holiday Inn

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