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“Accessible? hardly”

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Comfort Inn Hammond
Ranked #3 of 17 Hotels in Hammond
HUNTSVILLE
Level 6 Contributor
208 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Accessible? hardly”
Reviewed 6 April 2014

We booked this room several months ago requesting certain accessible features. We called a few times to verify our needs would be met. There were piles of construction materials &machinery blocking the entire handicapped parking area. When we arrived in the room, first problem we encountered was that our wheelchair couldn't get past the fridge & wardrobe at the entrance. It was perhaps 26 inches wide at best. Second issue is that there was no way to use a transfer bench to get into the tub. Another difficulty was that the toilet was far from any side walls, hence no easy was to transfer. As we left, we saw other rooms propped open for housekeeping; those rooms had wide access to the room. I described the issues to management but was offered no compensation. The room did not meet our needs (sorry, but after a long day of travel one looks forward to a shower, which was impossible.) We will not stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JANETM45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 19 April 2014
Thank you so much for taking the time and reviewing our hotel! First and foremost I want to apologize if your stay with us was anything but spectacular. As you may have noticed, we are undergoing a full renovation / refresh so that we can give our guests even a better value with all new features and amenities! I will certainly pass long as your concerns with our head of maintenance so that they may resolve any issues that need attention with the accessible room which you occupied. We are almost done with our renovation and if your travel plans bring you back to beautiful Hammond, Louisiana, please come by and see us again so you can enjoy our new and renovated rooms! Thanks again.
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139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Slidell, Louisiana
1 review
Reviewed 4 February 2014

Very pleased with the hotel and the staff. We had booked online through choicehotels.com and when the event that my daughter was attending was cancelled due to weather conditions, they refunded one of the nights we had already paid for since it was no longer needed. Enjoyed the breakfast and would definitely stay here again!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulieSlidell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 6 February 2014
Thank you so much for taking the time and reviewing our hotel! It is always a pleasure serving our guests and giving them a great value! If you are ever in the Hammond area again please come by and see us!
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Huttig
1 review
Reviewed 18 January 2014

I was very pleased with this hotel. It had easy access off the interstate and close to shopping. Very good breakfast. Already booked for another stay next month and will book again for a stay in March.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 6 February 2014
Thank you so much for reviewing our hotel! It was a pleasure accommodating you in the past and we look forward to serving you again in the future! Thanks again!
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Houston, Texas
2 reviews
Reviewed 15 January 2014

The hotel staff were very friendly! Check in and check out was quick. Had to change the form of payment and that went smoothly. Don't know how many times that has been an issue with other hotels. Breakfast was good. Liked the fresh water in the breakfast area for guests available at any time. Rooms were clean. A definite place to stay again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YVR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 16 January 2014
Thank you so much for taking the time to review our hotel! It was an absolute pleasure taking care of you. If you are ever in the beautiful Hammond, Louisiana area again, please come by and see us! We would love to accommodate you again!
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Boerne, Texas
1 review
Reviewed 12 January 2014

The staff at comfort inn at Hammond is great. The rooms are up to date and the ease of checking in and out is seamless. I go to Hammond every month for business and will only stay at Comfort Inn, It is truly like home. Quiet and never had a problem with security . Always felt safe.

Room Tip: Several good places to eat near the Hotel.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 14 January 2014
Thank you so much for taking the time to review our hotel and for your kind words! It is always a pleasure accommodating you and we look forward to serving you again and again during your upcoming trips to beautiful Hammond, Louisiana! Be ready for a very positive change in 2014 because we are completely renovating our hotel to better meet your needs! Thanks again!
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Port Saint Lucie, Florida
Level 6 Contributor
132 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 6 December 2013

The people at this hotel are great, very typical of our experience at Comfort Inns. Very friendly, helpful, informative and really made me feel welcome. The physical hotel is a little disappointing. I understand all hotels cannot be just built in the last year or two but I do think they need to be well maintained. The bathroom shower curtain support was coming loose so the whole thing sagged. Also the internet connection works well if you are just checking email but it needs to be update. The connection was so slow I couldn't connect to my company's servers so I had to use my data connection on my cell phone, I also took the opportunity to do this review. In case you're thinking it may be I don't know how to connect, that's not the problem. I use hotel internet connections extensively all over the country many times per month (including a LOT of other Comfort Inns). Internet is no longer a nice to have option. Business travelers need a great connection in their room. They spend all day traveling and working and the last thing they want to do is waste their few evening hours messing around with a slow connection.

I want to keep this in perspective. There are only a couple of things below par that would be very easy to fix. Everything is very clean and neat and comfortable. The breakfast area looks like it's extensively supplied and I'm sure all the great Comfort Inn people will make it a very pleasant experience. With a little maintenance and attention to the internet system this hotel will be a 4+.

I hope this helps!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sailright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_la196, General Manager at Comfort Inn Hammond, responded to this review, 12 December 2013
Thank you so much for taking the time and reviewing our hotel! We really appreciate that! It is always a pleasure accommodating our guests and meeting & exceeding their needs. To better serve our guests, we are planning a major renovation of our hotel. The next time you come stay with, everything will be brand new and clean & comfortable as always! We would love to accommodate you if you are in beautiful Hammond, Louisiana again in the future!
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San Antonio
Level 6 Contributor
236 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 29 November 2013 via mobile

Second visit and my last. The bed in the room was one of the worst beds I have seen. Management advised they are aware and quit changing out the bad beds when Comfort gave them a punch list.
Go to any other Inn on this block there are 3 or4 others.

Stayed November 2013, travelled with friends
Helpful?
Thank fishpicturesbybob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Inn-Hammond, General Manager at Comfort Inn Hammond, responded to this review, 30 November 2013
Thank you so much for reviewing our hotel and letting us know how we can improve our hotel so that you, the guest, can get the most value for your buck! Ofcourse nothing will ever come close to the feel & comfort of your own bedding that you are used to at home...however, our firm mattresses are a hit or miss with guests. Some absolutely love them and some find them too firm compared to their bedding at home. Keeping this in mind, we have decided to replace all of our mattresses within a few months so that our loyal patrons can get a good nights sleep just as they do at home! If you are in the area again I urge you to come by so you can see how your review has helped shape our hotel to better suit every guests need!
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Additional Information about Comfort Inn Hammond

Property: Comfort Inn Hammond
Address: 110 Westin Oaks Dr, Hammond, LA 70403-3402 (Formerly Executive Inn & Suites)
Phone Number:
Region: United States > Louisiana > Hammond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Hammond
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Hammond 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
Comfort Inn, a Hammond hotel near Southeastern Louisiana University. Perfectly located with easy access to Interstate 55 and U.S. Highway 190, the Comfort Inn® hotel is less than an hour from New Orleans and Baton Rouge. This Hammond, LA hotel is just minutes from Southeastern Louisiana University, home of the Southeastern Lions. Enjoy shopping in the nearby town of Ponchatoula, known as "America's Antique City." Visitors will find plenty to do at Kliebert's Turtle & Alligator Tours, the annual Amite Oyster Festival at the Florida Parishes Arena, Zemurray Gardens and the Swamp Walk, a primitive boardwalk into the heart of the Joyce Wildlife Management Area swamp. Experience the wealth of history and tradition that is the essence of this Louisiana town. The downtown district of Hammond is full of authentic Cajun restaurants, hometown eateries, shopping venues and good times for all ages.Be sure to visit the area museums and Amato's Winery, where wine is actually made from local strawberries. The annual fairs and festivals guarantee an assortment of activities to keep all travelers busy. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Bask in the warmth of the sun under the glass dome covering the lovely indoor pool and hot tub. Work out the tensions of the day in the exercise room, complete with four modern pieces of equipment. Additional amenities include free local calls and a free weekday newspaper. This Hammond, LA hotel provides business travelers with conveniences like free high-speed Internet access in all rooms. Business services are available at the front desk. Our large meeting room accommodates up to 75 people for most events and business functions. All guest rooms include refrigerators, microwaves, coffee makers, hair dryers, irons, ironing boards and cable television. Specialty rooms also have whirlpool bathtubs. Executive office suites are available. From the moment you enter the lobby, you'll be amazed and impressed with the causal elegance, full-service charm and first-class hospitality of the Comfort Inn hotel. When you stay with us, you arrive as a stranger and leave as a friend. Exceeding your expectations is our goal and hospitality is our business. ... more   less 
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Also Known As:
Hammond Comfort Inn

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