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Reviews (810)
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Reviewed 24 February 2014

This was our second stay at this location. It was previously under a different name (Hotel Kenner). It has been renovated and is very nice. Although it is located a few miles from the French Quarter, it is nice and quaint; just over the hill from the casino. The only downside...no free breakfast.

Stayed: January 2014, travelled as a couple
2  Thank Stephanie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 25 February 2014

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

We are happy to hear that your stay was great. Unfortunatly Hilton Garden Inn's do not offer complimentary breakfast.

If we can be of assistance in the future, don't hesitate to contact us at 504-712-0504.

Again, thanks for taking the time and have a great day!

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

Was curious to see how this property was considering it was a Hilton garden inn then Hilton took away their licensing. Now they are Hilton Garden Inn again.

I do not like the location. Unless you are going to gamble at Treasure Chest Casino or have a function at Kenner Convention Center, it is not near anything special.

But the property is definitely improved. The Staff was friendly. The Room was modernized and was comfortable. The bed was a bit hard but found after lying on it, it was not that bad after all. I get free breakfast with Diamond Status. The food was much improved from the last time it was Hilton garden inn. The omelet made for me took a while, but it was delicious. Was surprised there was not more items on buffet, but you could order and it would be delivered just about anything. And it was good.

  • Stayed: February 2014, travelled solo
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are glad tol hear that the property, staff, and food have imporved from your last stay. We strive to improve daily with the help or our guest comments and feed back. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

Always enjoy Hilton Garden Inn and this was no exception. Nice, courteous staff, good clean quiet room and a good breakfast. Convenient to airport and attractions, downtown New Orleans and outlying areas.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Maddog_Marty51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 25 February 2014

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

We are happy to hear that your stay was great and you were able to enjoy some of the area attractions. We hope to see you soon.

If we can be of assistance in the future, don't hesitate to contact us at 504-712-0504.

Again, thanks for taking the time and have a great day!

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

Wonderful hotel - except for lack of dining facilities for lunch. A few places delivered meals to the hotel. My daughter walked a mile to the grocery store so we could heat up something for lunch in the microwave.

  • Stayed: February 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Paula G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 25 February 2014

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

We are happy to hear that your stay was great. Unfortunatly we do not offer lunch at the hotel. I am sorry your daughter walked to the store if we would have known there is a store just a few blocks away and we would have brought her in beteween shuttle runs. We hope to see you again in the future.

If we can be of assistance in the future, don't hesitate to contact us at 504-712-0504.

Again, thanks for taking the time and have a great day!

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

The rooms and lobby was wonderful. The bed was amazing and the room had everything one needs. There was some kind of one time event in the restaurant kitchen causing several of the customers to wait over an hour for very poor food. But staff handled it well and things were made right.

  • Stayed: February 2014, travelled solo
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 25 February 2014

Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

We are happy to hear that your stay was great. I do applogize f or the service in the restaurnant being slow and hope to see you again in the future.

If we can be of assistance in the future, don't hesitate to contact us at 504-712-0504.

Again, thanks for taking the time and have a great day!

Warmest Regards,
Amy Stettner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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