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“This is not near the Airport”

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Hilton Garden Inn New Orleans Airport
Ranked #5 of 17 Hotels in Kenner
Marquette, Michigan
Level 6 Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“This is not near the Airport”
Reviewed 5 April 2014

Hey, this is a nice hotel BUT, 1) its not near the airport (about 4-5 miles away) and 2) there are no nearby restaurants except for a casino that has a very expensive buffet. The hotel has a restaurant that is open for breakfast and dinner. We had dinner and the food was very good. The staff is very nice here, the facility is well managed and cared for and it appears to a very quiet hotel. So, if you are looking for a hotel that is out of the way and quiet, this is your place. But if you traveling by plane and looking for a hotel near the airport, this is not the hotel for you.

Room Tip: If you are planning a trip to New Orleans, make sure you reserve your hotel very early. Maybe 9 mon...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank upexplorer2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are happy that you enjoyed the services at the hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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703 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Kentwood, United States
1 review
Reviewed 2 April 2014

This Hotel was a Great Place, Location was very good, Room was very comfortable, Area was just right not down town New Orleans but just enough time from being in that Real City Space and Staff was excellent

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Villa Rica, United States
Level 1 Contributor
3 reviews
Reviewed 1 April 2014

Hotel was very convenient to airport and restaurants. Very adequate for business stay. I would stay there again. Breakfast was very good. Hilton Garden Inns are good business hotels. Why does this review have to be 200 characters?

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level 4 Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 April 2014

Very typical Hilton Garden Inn. Lobby looks nice. Staff was fairly friendly and quick to check in/out. We requested the airport shuttle which took about 1/2 hour to arrive. Rooms were clean, no issues here. Location was far from airport but quiet.

Pros:
Price
Clean Rooms
Effective Staff

Cons:
Slow airport shuttle
15 min drive to airport

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danville, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 19 March 2014

This hotel was booked through a car club having an event nearby and as we looked at online review, we were a little uneasy with what we read. Apparently, these were dated before new ownership and renovation had taken place because this was an extremely well kept and undated hotel. It was relaxing and a pleasure to stay at this location not to mention very convenient for our event. HIGHLY recommend this hotel. We will be back. We travel a lot and stay at many hotels through the year and this is one of the best for the money.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Curt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are happy to hear that you and your group enjoyed your stay with us and we look forward to another great event with you next year! We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 11 March 2014

Returning from a cruise to the Western Caribbean, my friend and I decided to tour New Orleans and stay overnight and fly out the next day. The tour ended at the airport. After two calls for a shuttle to take us to the motel, we finally arrived. The motel room was very clean but for some reason, there was no heat in the bathroom. We ate dinner at the motel. Food was fair but expensive. The next morning when we went down for breakfast, we were told that the hot breakfast was $11.95 and for cereal, coffee and a sweet roll, the price was $6.45. I found this to be too expensive so if fellow travelers are looking for a complimentary breakfast, you will not find it at this motel. Also, the next morning when we took the shuttle back to the airport, the lady at the desk was our driver. She was pregnant so we had to load our suitcases in the van.

Room Tip: Our room was on the first floor and window faced the back of the motel. Employees were outside our...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Traveler4115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, 15 May 2014
Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members. Unfortunatly we are not able to offer complimentary breakfast but we do have the breakfast buffet with eggs to order fresh daily. We do hope you will give us another chance if you are ever in our area again. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you.
Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belle Chasse, Louisiana
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 March 2014 via mobile

Very convenient hotel-directly across the street from the airport. Offers long-term paid parking with free shuttle. Restaurant and room service open late.

Clean room; however, the mattress need replacing-tend to cave in the middle. I stayed there twice in the last week, in two different rooms and both mattresses were the same.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nairnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New Orleans Airport

Property: Hilton Garden Inn New Orleans Airport
Address: 4535 Williams Blvd, Kenner, LA 70065-1449 (Formerly Hotel Kenner )
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 17 Hotels in Kenner
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hilton Garden Inn New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a made to order hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer nightly specials and in room dining along with a 24 hour lobby Pantry for sundry and other food items. The Hilton Garden Inn New Orleans Airport also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. Complimentary bus parking available. All rooms feature refrigerators, microwaves, Keurig coffeemakers, complimentary Wi-Fi, voicemail, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn

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