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All reviews lake pontchartrain new orleans treasure chest casino convention center room was clean staff was friendly front desk staff free shuttle french quarter business trip nice stay hgi airport williams downtown cruise proximity
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Reviewed 16 April 2014

This is a good hotel with excellent access to the airport. Good value for the price. Great amenities and atmosphere. If you stay here you will enjoy the surrounding area and it's closeness to lake Pnchatrain.

Date of stay: April 2014
  • Trip type: Travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Francis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Overall, the hotel has good conditions. The downside is it could be very loud when there are lots of guests staying due to activities at the nearby convention center. Consequently, the hotel staff could be very busy and possibly get cranky.

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Kongsak J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

Thank you for taking time to review our hotel. Let me apologize that our customer service during your stay at our hotel was lacking. I will definitely pass on your comments to the appropriate department heads for their review and to utilize as a training tool for team members.
We do hope you will give us another chance if you are ever in our area again. If you do come to our area again and would like a reservation please contact me personally I would love to be able to help you.
Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Hey, this is a nice hotel BUT, 1) its not near the airport (about 4-5 miles away) and 2) there are no nearby restaurants except for a casino that has a very expensive buffet. The hotel has a restaurant that is open for breakfast and dinner. We had dinner and the food was very good. The staff is very nice here, the facility is well managed and cared for and it appears to a very quiet hotel. So, if you are looking for a hotel that is out of the way and quiet, this is your place. But if you traveling by plane and looking for a hotel near the airport, this is not the hotel for you.

Room tip: If you are planning a trip to New Orleans, make sure you reserve your hotel very early. Maybe 9 months prior to your arrival. New Orleans host 4-6 conferences and conventions every week and the hotels fill up fast including the hotels by the airport.
Date of stay: April 2014
  • Trip type: Travelled as a couple
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2  Thank upexplorer2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are happy that you enjoyed the services at the hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

This Hotel was a Great Place, Location was very good, Room was very comfortable, Area was just right not down town New Orleans but just enough time from being in that Real City Space and Staff was excellent

Date of stay: March 2014
  • Trip type: Travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2014

Hotel was very convenient to airport and restaurants. Very adequate for business stay. I would stay there again. Breakfast was very good. Hilton Garden Inns are good business hotels. Why does this review have to be 200 characters?

Date of stay: March 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this reviewResponded 15 May 2014

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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