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Crowne Plaza Hotel New Orleans Airport
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Reviews (646)
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All reviewsfront desklanding restaurantnew orleansa wonderful stayfrench quarterbed was comfortableshuttle driverthe check in processnext morningcoffee makerearly flightminute driveconvenient locationwake up callclean hoteldefinitely stay here againfree parking
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345 - 350 of 646 reviews
Reviewed 7 July 2014

Our first impression since the begining was good. Staff at the front desk was kind and check in was fast. Our room was clean in very good conditions. A/C worked very well. Cleanbathroom, clean beds, clean carpet. We can say we are satisfied.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank godh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 9 July 2014

Thank you for choosing to stay with us at the Crowne Plaza New Orleans Airport on your recent trip to the Greater New Orleans area. Taking care of you so that you can take care of the business that brought you to town is a daily goal of our staff. We appreciate your feedback which we will share with our Staff and look forward to the opportunity to serve you again in the future on visits to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Property was very nice and close to the airport. It has a shuttle which will transport you to/from the airport and other close establishments. Kenneth was the driver, and he was extremely nice and knowledgeable. A great first impression for the stay.

Upon entering the lobby, the Front Desk staff offered their undivided attention. Great appearance and great smiles. I had a few requests, and Ashley, Yoselin and Bre were always willing to lend their assistance to ensure my schedule for the following day was seamless.

Justin is one of the managers and it was clear that service is what this gentleman lives. He is a huge asset to the organization, and personalizes the service toward the guest. This higher level of service is not something I would have expected from this property.

While eating, the staff was very nice and attentive, but request to have Richard serve you. This gentleman understands the 5 minute rule and ensures your dining experience is taken seriously; while allowing you to enjoy the luxury aspect of being at an on-site restaurant.

The only downfall to the entire stay was that breakfast was not included. When speaking with other colleagues, the accommodations where they were staying were just as nice, but they were extended a complementary kick-start to the day. At the Crowne Plaza, breakfast is going to run between $14.50 and $19.00, while the dinner items will range from $12 to over $20.

All in all, the service made the stay very enjoyable. If I approached the desk, with a question, all current business was stopped and the attention was given to me. It was very nice to see that guests are appreciated at this property.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Stanley72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 9 July 2014

Thank you for making the Crowne Plaza New Orleans Airport your home away from home on your recent visit to the Big Easy. Our talented and dedicated staff members are truly the secret to our success, but as you have noted, it’s not much of a secret that they are so good at taking care of our guests. As you consider coming back to New Orleans, it is worth it to note that we do have several different rate options which include breakfast if that is what you are interested in. We appreciate your feedback which we will be sharing with our team members and we look forward to continuing to take care of your needs in the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

The hotel was really nice! It was very clean and spacious.
The free shuttle to/from the airport was great. If you are looking for a hotel that is close to downtown, this really isn't it. That is not a negative at all because the hotel is great. If you are planning to travel downtown quite a bit, either rent a car or be prepared to spend $33 each way for a taxi.
The hotel staff were very friendly and attentive. The restaurant downstairs was very convenient as well.

I would stay here again!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Shannon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 9 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent stopover in the Big Easy. The staff here has been tasked with treating each and every guest as though they were a guest in their own home and they truly take that to heart. Although we are in the Airport area, as you have noted there are several options available for getting downtown. Thank you for your feedback and we look forward to serving you on your future trips to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Absolutly Perfect :)) the Foods are very nice the rooms are clean and nice the hotel is Calm everybody friendly and helpful.! i love to be here i Can highly recommend to anyone,! Magyar vedndegeknek le irom (fogyjona a character is:D ) mindne szep tiszta az emberek kedvesek segitokeszek a kaja phenomenalis, a kiszolgalas viszonylag gyors es elgge jo.,!

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Oliver931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 9 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent business trip to the Greater New Orleans area. Every member of our staff takes your comfort seriously and goes out of their way to deliver superior service. Thank you for taking the time to let us know how we did and we look forward to serving you again as your future travel bring you back to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

I am a crew member from the cruise ship. After flying for more 24 hours from east to west and flight delay at the airport due to bad weather. A good rest is all i desire. I walked across the street from MSY airport to the transporting area. After 10 minutes the hotel shutter bus came. The driver was very nice, he helped us load our 4 big and heavy luggages into the back of the bus. And when you get on the bus he offered us a bottle of complimentry watter which helped alot after all the transit and long hours of flight. He then helped us unload our luggages too. As i walked into the hotel, the receptionist immediately gave us her assistant. Amd most important of all her smile was really pleasant and she is really poliet.

Stayed: July 2014, travelled on business
Thank Daven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 4 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Crescent City. Our passionate and dedicated staff takes pride in delivering that little something extra that helps you to relax, get a good night’s sleep and prepare for the next day. We appreciate your taking the time to tell us about your stay, including how helpful every member of our staff was to you and we look forward to serving you on your next trip to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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