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“Great Stay!”

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Crowne Plaza Hotel New Orleans Airport
Ranked #5 of 17 Hotels in Kenner
Reviewed 29 July 2014

Beautiful, clean room. Friendly, courteous staff. On-site restaurant with delicious food. More than we could eat. We will definitely stay here again. I am really a stickler for cleanliness and this hotel delivered. Fredessa delivered our food from the restaurant to our room and she could not have been nicer or more helpful. She came back later to take the tray. Very sweet, professional young lady. An asset to the hotel. Another plus, the A/C worked very well. We have stayed at other hotels where the A/C was not cool enough for us to sleep well. It was not a problem here. Overall, it was a wonderful stay.

Room Tip: Our room by the courtyard was very quiet.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Penny_R55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 31 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent trip to the Greater Orleans area. Our staff takes your comfort seriously and they are always looking for ways to help you to relax and rejuvenate during your time with us. Thank you for taking the time to let us know how we did, most especially how accommodating Fredessa was, and we look forward to serving you again as your travels bring you back to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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323 - 329 of 633 reviews

Reviewed 27 July 2014

I held a training at the hotel for 4 days, and it was a wonderful stay. The catering and banquet staff were amazing, very polite and welcoming. The meeting rooms were large, and even with events in the rooms next to me I did not have extra noise that usually comes when large meetings are held where rooms are partitioned off. My room was large, and clean. When a remote control to the TV vanished during room cleaning, the front desk promptly had a remote brought to me.

One note... watch out for the room you are in. I was by an elevator, and in the main hallway. With people coming and going all night, it got loud several times late at night. It was not a huge distraction to me, but it could be for some people. Overall, a wonderful stay with a wonderful staff.

Room Tip: Stay away from main hallway near elevators... lots of people come by at all times of the day due to...
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  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Josh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 31 July 2014

Thank you for allowing us to serve you at the Crowne Plaza New Orleans Airport during your recent business meeting at the Hotel. Taking care of you during an event is a task that our staff excels at on a daily basis. We appreciate your feedback, especially that you found the banquet and catering staff to be so friendly and accommodating and we all look forward to the opportunity to serve you again in the future on visits to the Greater New Orleans area.

Yours in hospitality,

Barrett Wilson
Manager

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Reviewed 26 July 2014 via mobile

We got a room with 2 double beds Thursday-Saturday. The hotel staff was very accommodating for our late check in. The hotel bar doesn't open until 4 and the restaurant doesn't open until 5, which seemed a little strange for us during the afternoon. Also, there was some sort of "mystery stain" on the curtain that looked like chocolate (at least that's what I hope it was...), so that was off-putting. Also, there's no mini fridge. This is the first hotel I've ever stayed at without one. There was some sort of confusion with our housekeeper to where she thought we were refusing service, but we really just wanted to stay in room while she was there. Our housekeeper only spoke Spanish, so there must have been a miscommunication. It's also a bit strange that there were no bags in the trash cans. As a sidenote, the pool/hot tub looks disgusting, but it's the color of the paint on the bottom.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Veronica Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 31 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent extended weekend in the Big Easy. The staff here has been tasked with treating each and every guest as though they were a guest in their own home and they truly take that to heart. Thank you for your feedback, and especially for bringing to our attention the issues that you encountered so that we can set about correcting them, and we look forward to serving you on your future trips to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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Reviewed 26 July 2014 via mobile

Stayed here based on the ranking. There was a humid smell in the main lobby and 2 drink glasses half full left outside our room upon arrival and were still there when we checked out. Had 3 little ants on a pillow that fell to the floor during the night but nothing else (and I check very thoroughly upon arrival). The staff was super nice and helpful. Overall, is was ok but nothing to write home about but would choose it again.

Stayed: July 2014
1  Thank Fishingthe50states
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 31 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Greater New Orleans area. Every member of our staff takes your comfort seriously and goes out of their way to deliver superior service. We cannot continue to provide the excellent accommodations that everyone has come to expect without feedback and we appreciate you raising these issues for us to focus on correcting. Thanks again we look forward to serving you as your future travel bring you back to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager

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Reviewed 24 July 2014 via mobile

Perfect spot for my business trip! Close to work so it took <15 minutes to get there with almost no traffic. Close to downtown so easy to access the sites! Best part is that since it's not in downtown, it was quiet at night. I had to be able to function during the day at work and the great bed and quiet nights were perfect.

My mom came with since she'd never been to N.O., but I had to leave her in the hotel during the day. Her first day, she met Dinah and she took great care of her all week! I'm so grateful my mom had a friendly face to keep her company at breakfast! Thanks Dinah!!

The hotel is easy to get into from the highway, but my only complaint... the intersection is a nightmare to navigate when you want to leave. After a few days I figured out how to deal, but getting out of the parking lot can be a chore.

Stayed: July 2014, travelled on business
2  Thank b2m0k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 25 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Big Easy. Our convenient location just off of I-10 at Williams Blvd. makes us a desired location in the Greater New Orleans Area, although as you mentioned, it can be a very busy intersection. Our superior service and first-class accommodations enable you to focus on the work that brought you to New Orleans with no distractions. We appreciate your feedback and look forward to serving you the next time your travels bring you back to the Greater New Orleans area.

Yours in hospitality,

Barrett Wilson
Manager

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Reviewed 22 July 2014

I was sent there for the night by United Airlines after volunteering to change my flight to the next day. From the welcome greeting to the goodbye, the hotel exceeded my expectations. Front desk very attentive to details and willing to help. The club lounge amenity was one of the best manager's reception I've attended. Lots of drinks and food. At the restaurant the food was great. The room was nice and well decorated. Very clean bathroom and room. The hotel shuttle is a good feature. Overall, the hotel caused a great impression and I'll be going back next time I'm in town. I also noticed that most guests are returning ones, which is a sign the hotel caters well to their needs.

Room Tip: Go for the club lounge add-in if you can. It's well worth it. Drinks, food and good networking.
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  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
2  Thank CharlieMSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 23 July 2014

Thank you for allowing us to serve you at the Crowne Plaza New Orleans Airport When your recent United Airlines flight was rescheduled. Taking care of you when your plans were changed is a task that our staff excels at on a daily basis. We appreciate your feedback, especially about how much you loved everything about our IHG Rewards Lounge, and look forward to the opportunity to serve you again in the future on visits to the Greater New Orleans area.

Yours in hospitality,

Barrett Wilson
Manager

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Reviewed 22 July 2014

The staff did everything they could to make our stay more comfortable and were very friendly. The food in the restaurant was excellent. I thought the food prices were a little high but when you see the quality and quantity, it's worth every penny. The restaurant is not open 24/7 but there is a 24/7 IHOP near by. The pool area was nice, but needed to be cleaned up a little bit due to guest use. The gym was awesome. There was not a mini fridge in the room, so housekeeping brought one up. Our room and bed was very comfortable. The tv remote was giving us trouble, but the maintenance man came right away and took care of it. I would highly recommend this property.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank EvaLynn713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this reviewResponded 23 July 2014

Thank you for choosing the Crowne Plaza New Orleans Airport on your recent stopover in the Big Easy. The staff here has been tasked with treating each and every guest as though they were a guest in their own home and they truly take that to heart. Our restaurant, The Landing, and our gym are only two highlights of our offerings and we appreciate your noting them as such. Thank you for your feedback and we look forward to serving you on your future trips to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager

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Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062-5432
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 17 Hotels in Kenner
Price Range: £79 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn

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