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“Very Nice Hotel...”

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Crowne Plaza Hotel New Orleans Airport
Ranked #2 of 17 Hotels in Kenner
Friendswood, Texas
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Nice Hotel...”
4 of 5 bubbles Reviewed 7 November 2010

Stayed here for work and found it a nice place. Kinda wished I had a microwave and fridge in the room for the price though. Being a Platinum Priority Club Member gets you housed away from the frey on the locked exclusive side second floor with a lounge reserved for Club members. I dined on cheeses and shrimp, veggies and complimentary beer and wine. Its was also open for breakfast Mon - Friday with fruit breakfast bars sausage and cheese biscuits scones toast cereal coffee milk and juice etc. It also get you free internet that is $9.95 per day otherwise. I didnt avail myself of the restaurant nor the bar but both looked inviting. Its seems to be a favorite for flight crews too it stayed full the whole time I was there.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Shammwow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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582 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2010

I booked this hotel to spend the night before a cruise. My trip started off rocky, but this hotel made it so much better.

I flew in from NY to New Orleans the night before a cruise vacation hoping I'll have time to relax and start off my trip rested. So much for my plans. We arrive in NO and the airline lost my friend's bag. We're very irritated at this situation since we are leaving in the afternoon and if the bags are not back in time, he's out of luck with all his clothes. We walk out of the airport and call the hotel and then we got hit with another punch... they said the complimentary airport shuttle ends at midnight. We had no choice but to pay for a cab to the hotel. Check in was fine but there was no manager on duty that late at night (~1:30AM) to gripe at. In the morning, we get a call from the airline that my friend's bag is in Argentina and won't make it in time for the cruise departure. The airline gave him an allowance to buy some clothes for the trip... but the problem is we're on a tight schedule and need to be at the cruise ship soon. This is where the hotel saved my trip:

We go to the front desk in the morning, and I asked to speak to a manager. I'm not sure, but I think his name was Mr. Jason. We tell him how we were stranded at the airport last night, and he refunded our cab fare! This was very nice of him and made us very happy. I mentioned to him how we have no luggage and need to be at the ship soon, and he very generously offered to have the hotel shuttle bus bring us to the local mall for a quick shopping trip and accommodated us with late checkout because of our situation!

Anybody can have a problem at any hotel, the sign of a great hotel is how they deal with the problem... and this place handled it efficiently and exceeded my expectations. They not only helped solve their own slip-up with the shuttle issue, but also volunteered to help us out of our own bad situation.

As far as the hotel itself, it's conveniently located not too far from the airport, it appeared there was plenty of parking if you rented a car. The rooms were clean, very nicely designed, and comfortable. If you need a place to stay nearby the New Orleans International Airport, I can sincerely recommend this place without reservation.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank BertramVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northeastern US
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 24 October 2010

This was the most disappointing hotel stay I have had in a long time. I was staying here the night before an early morning flight. I usually fill up the tank the night before returning the rental car, but that turned out to be a big mistake here, because returning to the hotel is difficult once you pass it. It's hard to make U turns in the area. When I arrived, I found that the hotel was trying to charge me $10 more than the rate I was quoted when I made the reservation. After I complained, the hotel gave me the rate I was originally quoted. Just getting to the elevator required a long walk through a long passageway--not ideal when I want to get to bed after a late-night arrival. As for the room, the bathroom was tiny, and the odd, square-shaped sink didn't have adequate space for my toiletries bag. The shower head is so low that anyone over 5'8" has to duck. Finally, I was unable to set the alarm clock because it is so poorly designed, and the instructions did not work. If I ever have to stay near the New Orleans airport again, I'll choose another hotel.

  • Stayed October 2010, travelled solo
    • Value
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Helpful?
Thank Section426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
120 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 bubbles Reviewed 12 October 2010

I had another great stay at the Crowne Plaza. Got a great rate via entertainment card. Really enjoyed the staff, comfy beds and linen as well as the location. Always a great option when staying in the Kenner area.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sammyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cessporter, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, 28 January 2011
Thank you for staying with us and for wonderful comments. Have a blessed day!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
1 review
5 of 5 bubbles Reviewed 28 September 2010

I would really thanks for all help that I got with Chris, the driver.
He was extremelly kink and helpful!
Congratulations for your staff.
For sure when I came back to Kenner I am going to stay at Crowne Plaza!

Thank you very much for all.

Thiago Fontes Menzes
Brazilian - Navetron

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MenezesTF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cessporter, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, 28 January 2011
Thank you for staying with us and continuing support in Crowne Plaza. We appreciate that Chris made you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 23 September 2010

Stayed at the Crowne Plaza for 3 nights. Pleasantly surprised at how updated and new this hotel is. Yes, it does have somewhat of an akward layout, maybe at one time this used to be a motel of some sort? Either way, Crowne Plaza has done a great job in cleaning up the place and remodeling it.

PROS. Free parking. This is a plus, especially when you're used to paying $30/day at some of the downtown hotels. Everything in this hotel is new. New clean hallway carpet, new and nicely decorated elevators, new furniture, comfortable clean beds, new updated bathroom with granite wall. Nice, big flat screen tv in the room. The bar in the lobby looked nice as well, seemed to be occupied every night that we were there. For a hotel that is located right next to the airport, I really didn't hear much airplane noise.

CONS. I would not want to stay in one of the first rooms on the first level. They are positioned right next to the lobby and the bar. There's tons of foot traffic in that area, and everyone has to walk through that hall to get to the other rooms. They must be very noisy rooms! Rooms are a little small, but isn't that the standard with hotel rooms anyway. Basic towels... nothing big and fluffy (not a deal breaker).

I took some pictures of the room with the camera on my phone. I don't have a flash, so the pictures are rather dark.

  • Stayed September 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank linensandbooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bossier City, Louisiana
1 review
5 of 5 bubbles Reviewed 17 September 2010

I travel frequently for business and this hotel is at the top of my list when travelling to New Orleans. The staff is extremely friendly, the hotel is meticulously clean, and the rooms are large and comfortable. You get more than what you pay for at this hotel. From the time I check in to the time I leave, the service is impeccable and the staff from the general manager on down to housekeeping makes you feel like you are the only guest in the hotel. There is a great bar for unwinding in the evening and at the restaurant the food has been 5 star quality. I highly recommend this hotel when planning any trip to New Orleans or if you are planning to fly out of New Orleans airport. They offer a free shuttle to and from the airport and it is a short 30 dollar cab ride to the french quarter which is what it would cost you just to park at any of the french quarterr hotels for one night.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norman51668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel New Orleans Airport

Property: Crowne Plaza Hotel New Orleans Airport
Address: 2829 Williams Blvd, Kenner, LA 70062-5432
Phone Number:
Region: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 17 Hotels in Kenner
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, IHG, Hotels.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Crowne Plaza Hotel New Orleans Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn

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