I had to stay near the Ochsner Medical Center because my mother was there. This was the closest reasonably priced hotel I could find, but what a mistake.
Their customer service is abhorant!
I arrived around 1 am after driving 12 hours. The clerk that checked me in was freindly enough, but told me that it would be one amount, then I found out the next day that it was $12 more. I had already asked that morning to stay another night because my mother wasn't able to get out of the hospital and was told that it wouldn't be a problem to stay and that it would be the same rate.
When I checked my debit card I noticed two charges, both higher than what I had signed for. I called inquiring why the amount that was charged was higher, they informed me that the reciept I signed didn't include taxes and fees. I then asked about the charge for the additional night and was told that it was going to be higher because it was a Friday...this was after I had already gone to the hospital and was calling back about the first night AND after they had told me on the phone that morning that it wouldn't be a problem to stay and at the same rate.
When I told them I would just come pick up my things and check out, they said "well it's too late you're already going to be charged, because it's past check out time."
That's service for you!!!! You're already here, so we'll charge you what we want to, even though that's not what we agreed to.
So, the location was convenient and the room was clean. The hotel was pretty warn down and old, but not the worst I have seen ...but if you stay...make sure you know how much you're paying and don't expect them to be honest about the charges...check for yourself!
- Official Description (provided by the hotel):
- The Red Roof Inn New Orleans Airport offers both comfort & convenience. This pet-friendly, family-friendly hotel offers a coin laundry, free continental breakfast, coffee & tea in the lobby. All guest rooms include free WiFi, hair dryer, in-room coffee, flat-screen TV, iron and ironing board, microwave and refrigerator. One well behaved family pet is welcome. Business travelers will welcome additional conveniences like access to copy and fax services. Red Roof Inn New Orleans Airport is located less than 4 miles from the Airport, and offers Free Shuttle service. ... more less
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- Also Known As:
- Sleep Inn New Orleans Airport Hotel Kenner
- Motel 6 Kenner
- Motel Six Kenner
- Kenner Motel Six
- Kenner Motel 6