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“BAD NEED OF MAINTENANCE”

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Coushatta Grand Hotel
Ranked #3 of 10 Hotels in Kinder
Certificate of Excellence
Reviewed 28 January 2014

Very disappointed in the cleanliness and upkeep of this hotel, had visited the casino in the past but this was 1st time to stay in hotel. Carpet was dirty and torn in places, stains on the comforter
on the bed and the bathroom was nasty and smelled bad. It was so bad we decided to leave a
day earlier than what we had reservations for. Stay in this hotel only if there is nowhere else to
get a room.

Room Tip: Don't stay in this hotel
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  • Stayed: November 2013, travelled with friends
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Thank jhollingsworth11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A S, Yield Manager at Coushatta Grand Hotel, responded to this reviewResponded 27 February 2014

JimH_11

We at Coushatta Casino Resort sincerly apologize that your hotel room was not up to our standards. Since your stay the Coushatta Grand Hotel is undergoing major renovations to improve the hotel guest experience. We encourage you to check out our other lodging properties when visiting Kinder. Thank you for your continued patronage and we look forward to your future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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59 - 65 of 123 reviews

Reviewed 24 October 2013

Spent two days at the Coushatta Grand hotel, I am glad to hear they are starting to renovate in a few weeks. It was a bit outdated for the $99 a night price tag during the week. They were working on the exterior of the hotel, I opened the curtains and was nose to nose with a man on a scaffold. We asked to be moved, no problems there. The employees we interacted with were very nice. Will go back after renovation.

  • Stayed: October 2013, travelled as a couple
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1  Thank Tonie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

The Grand Hotel at Coushatta is appropriately rated as the #3 hotel in Kinder, LA. Choices in Kinder are limited and this hotel is not what it was at one time. The hotel is dated and in need of refurbishment. Bed covers, bedding and furniture are dated. There is no safe in the room. The Grand Hotel does allow smoking. There were two guest elevators for the 200+ room hotel.

That being said, the room was clean and bath linen was fresh and of good quality. The high rise hotel was quiet and did have a very quiet HVAC system. Fire suppression systems were in evidence, with smoke detectors and annunciators... I think that is very important in a small town. The staff at the hotel/casino were friendly and engaging. The Grand Hotel and the newer Seven Clans hotel conveniently adjoin the casino.

Visiting frequently, I think the Seven Clans Hotel is a much better value $99 weekly and $170 on the weekends. The Grand Hotel is overpriced at $170, on the weekend.

Room Tip: Ask for a room at the rear of the Hotel. There is vehicle traffic and railroad traffic at the front...
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  • Stayed: September 2013, travelled as a couple
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Thank JamesD20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A S, Yield Manager at Coushatta Grand Hotel, responded to this reviewResponded 22 October 2013

JamesD20,

Thank you for your comments concerning your recent stay at Coushatta Grand Hotel. We are pleased that you chose us for your lodging and gaming entertainment.

The Coushatta Grand Hotel will be undergoing an extensive remodeling beginning in November. The casino and other lodging properties will still be opened for your continued enjoyment. Please give the Coushatta Grand Hotel another try after the reopening, I'm positive we will WOW you once again.

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Reviewed 4 October 2013

We visited Coushatta from Sep. 30, to Oct. 3, 2013. I cannot think of enough superlatives to describe the employees we interfaced with. Professional, helpful and service oriented. Great people. One example, early Wednesday morning Oct. 2nd. I was playing "let it ride" when they changed cards. I asked the pit boss if I could have a couple of used decks she said she would check. Later I was playing the slots she found me and gave me some cards. I didn't get her name but I truly appreciate her thoughtfulness.
We will be back.

  • Stayed: September 2013, travelled with friends
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3  Thank Eugene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

Last minute late night visit - Room was just cleaned you could smell the bleach. Beds are standard a little lower than 7 Clans nose bleed mattress. This is the side where smoking is allowed. Bathtub and Shower with conditioner shampoo and body lotion. Room is generally comfortable with TV and Wifi - Coffee maker is a drip Cuisinart not the Keurig found in 7 Clans stll good coffee and sugar creamer etc. No Safe in the room - usual fridge in its hiding place - fairly quiet in the daytime. Check in was smooth - food nearby in the casino. Kids Quest and pools and spas. Overall 7 Clans is much nicer this is Not Bad at All kind of Holiday Inn Style - Could use a little update but it probably keeps cost down especially with the new part open. AC worked well. Shower hot and had pressure.

Room Tip: 7 Clans is non-smoking this is smoking
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  • Stayed: September 2013, travelled solo
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2  Thank Bill_C_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A S, Yield Manager at Coushatta Grand Hotel, responded to this reviewResponded 25 September 2013

Bill_C_06

Thank you for your positive review from your most recent visit to the Coushatta Grand Hotel. We greatly appreciate your feedback and continued patronage.

Our goal is to make Coushatta Casino Resort your favorite entertainment destination. We look forward to your next visit.

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Reviewed 10 September 2013

Nice hotel. Good rates, clean room, friendly staff. Very convenient for those who enjoy playing at the casino. Good location to visit other attractions and casinos in the area as well. Like to stay here, play a little, go over to Alexandria and play at their casino and then back to Lake Charles to take in the casinos there. Good food and great prices.

  • Stayed: August 2013, travelled with friends
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Thank Sallye T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

Have stayed here for years but...
Last trip had a room with a toilet for a pre-schooler!! Not good for bad knees. Everything seemed a little old.
Casino is great and food decent. I arrived to have no one around at all for valet service or to help with bags. When I went inside to find someone I was told they were short on help..
After over 15 minutes finally a young lady came to take the car..still no help with luggage. Went inside and waited over 15 more minutes to check in...Never had been this way previously.
I am going to try the new hotel on the property next time.

  • Stayed: April 2013, travelled solo
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1  Thank ladyexplorer036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coushatta Grand Hotel

Address: 777 Coushatta Drive, Kinder, LA 70648
Region: United States > Louisiana > Kinder
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Kinder
Price Range: £90 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coushatta Grand Hotel 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The 208 spacious, ADULTS-ONLY(21 years of age or older) beautifully furnished rooms and suites of Coushatta Grand Hotel offer an unsurpassed level of comfort, style, and personal service. From the luxury of authentic marble floors, magnificent chandeliers and intriguing art, to the practicality of in-room coffeemakers, hair dryers and ironing provisions, you will treasure every moment of your stay at Coushatta Grand Hotel. ... more   less 
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Also Known As:
Coushatta Hotel Kinder

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