This is a good suite-hotel: newish and clean, comfortable.
Complimentary, lightish dinners (although as much as you want) Mon-Thu including draft beer and red/white wines. Their breakfasts are apparently good too, but we never ate breakfast here, so cannot comment.
I chose Homewood Suites as it is rated #1 here on Tripadvisor.
Another traveller (who goes to Lafayette often on business) mentioned to us that it was indeed the best option in Lafayette.
We did run into an air-conditioning problem on our last two nights (of 6). I live in Canada and don't sleep well when temps are above 70F. Our room never went below 73F. Funny thing is that it was 40F outside - simply opening a window would have helped, but the windows do not open.
We complained to management who attempted to solve the problem, but were not successful.
(I know, I know, it might sound like a petty complaint but seriously, I sleep at 65F. 73F, even naked, no blankets or sheets, with the fan going is a lousy sleep at best)
Anyway, upon checking out I asked about their Suite Assurance Guarantee®: “We guarantee...If you’re not completely satisfied let us know. We’ll make it right or your night’s stay is free.”
I spoke to the desk clerk, then the manager. Both tried to “make it right” by offering coupons to Chilis or Outback or Itunes, etc. This didn’t seem acceptable to me as the problem was the air conditioning, which they could not “make right”, so I felt a night free was in order.
I was then told that because I booked through a third party (I used Expedia), I could not get refunded a night.
To make a longer story short, the manager Ken R, finally did contact Expedia and the room was indeed refunded a night, fulfilling their Suite Assurance Guarantee®.
So, I highly recommend this hotel.
Its just unfortunate that I had to argue as much as I did to get THEIR guarantee fulfilled. I suppose its management’s job to perform in this manner, but as a consumer, I guess we have to stand up for ourselves as well.
My rating does not take this A/C problem or guarantee flap into consideration (otherwise, its was great).
- Official Description (provided by the hotel):
- Lafayette's newest extended stay hotel is ready to welcome you! ... more less
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