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“Good Hotel, Lafayette Is Just An Absolute Bore!”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 50 Hotels in Lafayette
Certificate of Excellence
Houston, Texas
Level 4 Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good Hotel, Lafayette Is Just An Absolute Bore!”
Reviewed 26 June 2012

Stayed here a very long time ago under a friend's corporate employee discount. I agreed to pick someone up from the Lafayette airport the next morning, so I figured that I would drive to Lafayette and just stay the night. Room here was clean. Staff was VERY nice. Good night's sleep. Good hotel, Lafayette is just an absolute bore!

  • Stayed July 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank NextStopIsWhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Comfort Suites, responded to this review, 12 July 2012
We appreciate your feedback. I am sorry you didn't enjoy Lafayette. There are so many things to do and see here - and of course the best restaurants in the state!! Come back during Festival International or Festival Acadiens - super good times!! Hope to see you again soon!!
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274 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Lee's Summit, Missouri
Level 5 Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 June 2012

The room was large and clean. I believe the carpet was new. The pool was sparkling clean and away from traffic.

  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Comfort Suites, responded to this review, 22 June 2012
We appreciate your feedback. My staff and I are happy you enjoyed our facilities. Our pool will be cool and clean all summer - come see us again this summer and grill poolside during your next visit! Hope to see you soon!
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Tyler, Texas
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 June 2012

I chose this hotel because it was highly rated on TripAdvisor and it did not disappoint. I am very happy with my stay and will stay there again if ever in the area. The beds, comforter and pillows were so awesome that I wanted to take them home. I was very pleased with the free breakfast buffet ( be sure to try the strawberry waffles). Good value.

  • Stayed May 2012, travelled with friends
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Helpful?
1 Thank crazypinklizard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Comfort Suites, responded to this review, 22 June 2012
Thank you for your review. My employees and I do our best to make sure that our guests enjoy a clean comfortable room and a great breakfast. Hope to see you again soon.....and next time try the Chocolate waffles too....yum!
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Columbus, Ohio
Level 5 Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 30 May 2012

Hotel is very well maintained, rooms are spacious and decor pleasant. Was quoted a fair rate compare to competitors. Staff was very friendly and accommodating. The stay would have been perfect but on the fifth night after being out all day handling some mentally draining family matters. We arrived back at the room to find out it had not been cleaned. It was totally missed. I went to the desk and informed the receptionist. She fell all over herself apologizing and asking what could be done. She offered a discount and fresh towels but I really wanted a clean room. She located a vacant room across the haul and allowed us to move.Since we had been in the room for four days it was a challenge to move everything but it was the best she could do. All and all it was OK but I was surprised I received no communications from the Manager apologizing for this matter.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank O648375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afgros59, General Manager at Comfort Suites, responded to this review, 2 June 2012
Thank you so much for taking time out to wite a review. I was actually the person you spoke to the evening you had a problem with your room. I was filling in for an ill employee that evening. I am so sorry that you experienced a housekeeping issue and apologize that I was the only person on duty the evening you retuned to your room. I did address the housekeeping issue to my employees to make sure that it does not happen again. We strive to provide the highest customer service for our guests and we failed you during your stay. I do hope that when you visit the Lafayette area again in the future, that you will allow us to give you the service and attention you so deserve.
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Sacramento, CA
Level 6 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 May 2012

We came to Lafayette after a week in the French Quarter and two nights in Biloxi, MS. We found the Comfort Suites-Oil Center in our AAA book, callled them and headed that direction. We had a nice, large room with couch and large flatscreen, which we couldn't figure out how to turn towards couch? $89 rate with hot breafast was hard to beat and this place is fairly new. Looked and smellled nice. In fact, my son and his wife are staying there this week.

Bathroom was nice, good shower/tub, king bed, view of back of hotel grass, tree area. Breakfast had usual assortment of breads, juices, rolls, coffee and scrambled eggs (powdered?) with ham one morning and sausage the next. Staff was very helpful. I would stay again or recommend, which I already have.

Room Tip: Right off highway a few blocks and lots of other chains and restuarants in area.
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank jq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afgros59, General Manager at Comfort Suites, responded to this review, 30 May 2012
Hi jq from Sacramento, CA! Thanks for your review. I am so happy that the Oil Center didn't scare you and you braved the area to come visit us! The Oil Center of Lafayette is where the Oil Industry started off here in Lafayette. We are surrounded by corporate offices of some of the worlds largest oil companies. We are very lucky to be in the hub of Lafayette and service the oil industry. As you have seen there is shopping, restaurants and tourist attractions within minutes of the hotel. We thank you so much for recommending our property to others! We hope to see you again in the future.
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Tallahassee, Florida
1 review
Reviewed 22 May 2012

We stayed here on April 24, 2012 and everything was just as the other reviews said; marvelous! The staff is the BEST! Listen to our story and you will agree. We were traveling from Florida to Houston,Texas, to a series of medical appointments. About 5:30 p.m. on 4/24, we had an auto accident in Lafayette and our car was damaged too badly to drive. Here we were, far from home, with medical appointments beginning late the next day in Houston. We had the car towed to Comfort Suites Oil Center and spent the night. The next day the manager, Anne Gros, graciously agreed to let us leave our car in the parking lot although the Festival Internactional de Louisiane was that weekend. Not only did she say we could leave the car there from Tuesday till Friday, but she kept the keys to the car so that the insurance adjuster could evaluate it. Another staff member, Chante Boudreax, made a reservation for a rental car for us. Then Anne took us to the rental car agency at the airport in her own car. The staff at the Comfort Suites Oil Center treated us like FAMILY! Our automobile insurance agency...not so much. Thank you Anne & staff! We'll go out of our way to stay with you.

  • Stayed April 2012, travelled on business
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Helpful?
Thank alicewhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afgros59, General Manager at Comfort Suites, responded to this review, 30 May 2012
I am so happy that you have made it home safe and sound and that the news from your medical appoints was just what you were hoping for.I enjoyed meeting both of you and taking special care of you both when you were here. You had such a positive outlook of your situation and I admired the way you took everything in stride. I look forward to your future visits . Please consider the Comfort Suites Oil Center your new home away from home and my staff and I your Lafayette family.
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Newmarket, New Hampshire
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 May 2012

The room was extremely clean. The breakfast was excellent. It's a little tricky to get to, but well worth it. The staff was very helpful and friendly, especially the breakfast staff. Would recommend staying here.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jblb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afgros59, General Manager at Comfort Suites, responded to this review, 30 May 2012
Thank you for taking time to review our property. I love to share all the comments on TripAdvisor with my staff. I know they appreicate the acknowledgement of their performances and we all need the feedback to continue to provide excellent service to our guests.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 114 Rue Fernand, Lafayette, LA 70508-3718
Phone Number:
Region: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 50 Hotels in Lafayette
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
NEW 80 room all-suite property located in the Heart of Acadiana, featuring one king bed or two queen beds plus additional queen sleeper-sofa. All rooms offer microwave, refrigerator, iron/ironing board, coffeemaker, and hairdryer. Free full hot buffet breakfast. Beautiful outdoor pool with gazebo and gas grill, guest laundry facilities, exercise room, business center and meeting room. ... more   less 
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