I want to begin by stating that I am not one to write negative reviews about different businesses. However, my experience at this hotel has left me so upset that I feel as though I must let it be known. First of all. had I been able to locate an email address on the company's website, I could have addressed this in private. That was not the case, so here goes. I book a room for my husband this past Saturday. We decided to get a King Suite since it was our anniversary. We just wanted to have a nice night away from home. Later that evening I invited a good friend of mine and her gentleman friend over to watch a movie and chat for a while. At approximately 11:04 pm., we received a knock at the door. It was the lady from the front desk. When I opened the door, she proceeded to, very rudely I might add, tell me that she had received a complaint that we were too loud and that if she had to come up here again that she would escort me off of the property. Let's get one thing straight, We could not possibly have been that loud! There was no music, no party, and no fighting. We were just laughing and talking. Perhaps the walls were thin enough that our neighbors could hear our laughter. Now don't get me wrong, if she had called my room and said that we were a bit loud and asked us to lower our voices, I would have completely understood and cooperated. Which I did anyway even though she was rude. But I do not appreciate her speaking to me as if we were some loud and obnoxious teens that were causing all sorts of trouble. I am a paying customer, and a human. I would not have, and did not, speak to her like she was inferior to me. I was sooooo embarrassed in front of my guest. Sadly, the second reason we chose this location was to scope out a nice place for guests to stay along with the bride and groom of a wedding that is scheduled to take place at the Cajundome. A close relative asked me to let her know how our stay was so that she could decide if that would be the best place. I'm sure this is going to change her mind and find another hotel for her out of town guests. This matter could have taken care of better than this. I have never been treated like this before. And I thought that I should share that. I hope that someone looks into this so that it does not happen again. I hope they know how much money they losing because of poorly trained staff members.
- Official Description (provided by the hotel):
- For a centrally located Lafayette, LA hotel, select Hilton Garden Inn Lafayette/Cajundome - the perfect base for business and leisure travelers. Right next to both the Cajundome and the University of Louisiana at Lafayette, the hotel sits on university land and is surrounded by their research park and athletic facilities. Pick up some last-minute shopping at the 24-hour Pavilion Pantry(R), pack light thanks to hotel's the laundry service, and order some delicious, freshly prepared room service. Corporate guests will keep on top of work with the full range of business amenities provided. Use the secure remote printing to the 24-hour business center with A/V equipment rental, express mail and fax services provided to assist you. Host an event in a fully equipped meeting room and stay in touch with complimentary WiFi in every guest room. Keep yourself fit at the complimentary fitness center and enjoy an invigorating swim in the heated indoor pool. Enjoy a tasty array of American classics at the Great American Grill(R), serving up breakfast, lunch and dinner. A special menu is available for children, and cribs and high chairs are provided. Sleep deep in your king-sized bed or choose a room with two queen-sized beds. Work at the spacious desk and stay connected thanks to the complimentary high-speed internet. An ergonomic chair and secure in-room printing through PrinterOn(R) help you stay productive. Reward yourself afterwards with a snack prepared in the microwave and a movie on the 32-inch flat-screen HDTV with premium cable. Wake up to a personalized alarm thanks to the clock radio with an MP3 connection. Buy a tasty midnight snack or pick up some last-minute shopping at our on-site convenience store, the 24-hour Pavilion Pantry(R). Stay productive in the 24-hour business center with a range of modern amenities, or utilize our flexible Lafayette meeting and event space. Stay trim at the complimentary fitness center or plunge into the indoor pool. Dine on traditional favorites at the Great American Grill(R) or order room service. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Lafayette/Cajundome Hotel Lafayette
- Hilton Lafayette
- Lafayette Hilton