There are MUCH better alternatives to Lafayette lodging than this hotel. I would recommend spending $5-$10 more per night for the Residence Inn (if you must gain Marriott Reward points) or Staybridge Suites. My decision is based on poor customer service, along with the out-dated guest rooms/bathrooms.
I requested to be moved to another room for two reasons: The room above provided much thumping as the guests walked and the refrigerator would not cool. In the new room, the frig still did not cool and I informed two front desk reps (Ms. Boutte was one of them) and neither saw to it that I was given a working frig or somehow compensated for my troubles, i.e., spoiled food. Their response (or lack of) spoke volumes to the hotel's lack of ensuring customer satisfaction!
Not sure why this hotel has such high ratings, and what all the hype is about the narrow, brown river behind the hotel....perhaps the reviewers are accustomed to low-end establishments and/or do not travel much.
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- Also Known As:
- Fairfield Inn & Suites Lafayette South Hotel Lafayette
- Fairfield Inn And Suites Lafayette South
- Fairfield Lafayette
- Fairfield Inn Lafayette
- Lafayette Fairfield Inn