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“It's just average”

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Candlewood Suites Lafayette River Ranch
Ranked #33 of 50 Hotels in Lafayette
Houston
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“It's just average”
Reviewed 28 July 2011

Complimentary Drink from their Freezer when you first check in. Service and Room was just average. I stayed at 2 bedrooms on the 1st floor by the parking lot and was a little scary when I see car light and people talking during nights. With the price paid, I'd recommand to other suites unless it's a special discount. No complimentary breakfast that other suites would usually provie.

  • Stayed November 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank pengice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Mandeville, Louisiana
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2011

Driving up to the hotel, you can see it is not well maintained. However, I gave it the benefit of doubt due to the name association. The clerk was standing outside smoking her Marlboro and permeated of smoke. The facility and rooms were dirty and not well cleaned. The room air conditioner did not work properly and when asked if they could fix it; the clerk stated she had no maintenance personnel available. My wife and I had a 2 pound cat. The clerk did not state that there was a $75.00 non refundable deposit for a cat or animal. In fact, when the clerk saw the cat, she said "don't let anyone know you have a cat in the room. I was shocked to receive my bill for $258.00 for one night stay. At best this hotel is an F on the grading scale. Save your money and to a few blocks down the road and stay at a respectable hotel!! The Manager refused to do the right thing and return my money she stole and stated she did not care about reviews or the police when I stated I was filing a police report.

Room Tip: Do not stay at this hotel. Go down ten blocks to the corner of W. pinhook and stay at one of the oth...
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  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank gandyarmy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kay W, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review, 30 November 2011
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize on behalf of the hotel and its team for your stay. Our standard procedure in this event would be to offer an upgraded room to you. The staff members that were employed during the time of your stay are no longer a part of the hotel team. I can assure you that the new management and staff are extremely professional, courteous and want each guest to have a positive experience while at Candlewood Suites. As a part of the reservation process, our staff members are trained to ask if there will be a pet and explain the pet deposit at that time.

You may also be interested to know that effective January 2, 2012, the hotel property will be totally non-smoking (including staff members). We have also started a refurbishment of the lobby area with new furniture, exterior lighting and landscaping of the property.

It is my sincere hope that you will revisit Candlewood Suites and see for yourself all of the improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 May 2010

Spacious room with kitchen area, although we only prepared our own breakfast. There is a small shop which stocks essentials for breakfast etc. Staff friendly and helpful. Business centre although small, does at least have its own room to afford privacy whilst working. A car is essential as the hotel is some way from downtown.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Browns38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
1 review
Reviewed 28 February 2010

If you looking for a hotel that is very clean, spacious, and quiet this is the one. I was not sure what to think about this hidden treasure, but it was the best. The staff is so friendly and helpful we had a wonderful time. The suites are nice and so clean. Lots of room. Great place and way to go staff. Thank you

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sil1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibodaux, Louisiana
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 February 2010

We stayed here over the weekend for shopping in Lafayette, and got 2 rooms for us and my mother. Once again I loved everything about it I've stayed here twice before and I am never disappointed , friendly staff, clean rooms, and I'm very picky on clean trust me they are.... Great stay

  • Stayed February 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hjtgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
basile
1 review
Reviewed 26 January 2010

All I can say is "The Best"...from the suite to the staff it was soo nice and comfortable. The general manager and his staff may us feel so comfortable and we could tell tell really appreciated us being at their hotel. The suites are very nice and spacious. We will be back over and over....Keep up the great work.....awesome candlewood suites hotel, best in Lafayette!

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clintguillory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
2 reviews
Reviewed 20 December 2009

I had such a wonderful experience at Candlewood Suites! I stayed there for 6 months for business, and the staff was absolutely incredible. It really felt like home. Thank you for a nice place to call home.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddupre21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Lafayette River Ranch

Property: Candlewood Suites Lafayette River Ranch
Address: 2105 Kaliste Saloom Rd, Lafayette, LA 70508-6119
Phone Number:
Region: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #33 of 50 Hotels in Lafayette
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Lafayette River Ranch 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Candlewood Suites hotel in Lafayette, Louisiana is the premier extended stay hotel servicing the oil industry, medical industry and all training facilities. Candlewood Suites is located across the street from River Ranch. The Candlewood Suites hotel is located near BP, Marathon, Chevron, PHI, Cajun Dome, Women and Children s Hospital, & ULL.Our Lafayette hotel offers the services and amenities you need for your 'home away from home.' Relax in your spacious guest suite with fully equipped kitchens and complimentary wireless Internet access. The hotel features complimentary guest laundry facilities, the Candlewood Gym, complimentary business center, and the Candlewood Cupboard, featuring food and sundry items for purchase. Feel like relaxing? Gather with friends for a cook-out under the Candlewood Gazebo or pick up a free DVD from our lending library to take to your suite and enjoy. Consider us home! ... more   less 
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Also Known As:
Candlewood Suites Lafayette River Ranch Hotel Lafayette

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