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“Could be cleaner”

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Candlewood Suites Lafayette River Ranch
Ranked #38 of 50 Hotels in Lafayette
Shreveport, Louisiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could be cleaner”
Reviewed 11 May 2013

Not impressed with the value, carpet was grungy, mildew smell in bathroom. Bed was really good.
For price stay across the street at springhill suites.
The entire property needs updating, location is good.

Room Tip: First floor on end away from street
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Architecdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 22 May 2013
Thank you for taking time out of your schedule to review our hotel. I sincerely apologize for the issues you detailed in your posting. We pride ourselves on providing a clean, up to date hotel with friendly and professional service. I am sorry that your experience with us did not reflect those values. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Although our hotel is barely 5 years old, you will be happy to know that we will begin a refresh of the hotel in the next couple of months. Thank you for staying with us and we would hope that you would give us another chance to make your stay as best as it can be.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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  • French first
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English first
Spartanburg, South Carolina
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 April 2013

This is perfect example of hotel in decline. Looks to be 15 to 20 years old. Exterior looks good. Public area is not clean. Staff not professional. Elevator floor sticky. No ice machines. Don't bother. Much better suite hotel down the street for $30 more.

Room Tip: Do not stay there.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 23 April 2013
Thank you for taking time out of your schedule to review our hotel. I sincerely apologize for the issues you detailed in your posting. We pride ourselves on providing a clean, up to date hotel with friendly and professional service. I am sorry that your experience with us did not reflect those values. Our property is only 5 years old, so your comments about it appearing to be 15-20 years old concerned me. We also have a full time housekeeper whose only job is to clean our public areas, so I am also quite shocked about your comments regarding our public areas. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we would hope that you would give us another chance to make your stay as best as it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2013

We'll be back this next week. We love our stay here because they are so nice and pet friendly. I go with my hubby to his work training and its a great hotel that seems like a home. LOVE the big frig--because I take only organic doggie food :D You can walk to several local eateries that are delicious!

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L2Design
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 22 May 2013
Thank you L2Design for your review of our hotel. We are grateful for guests like you who take the time out of your busy schedule to review our property. We love our guests, and I am so happy that we make you and your family pet feel welcome! That is what we strive for! I will pass your comments on to our team, as I know they will appreciate you recognizing their hard work. We look forward to taking care of you the next time you are in Lafayette.
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Galveston Island, Texas
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 January 2013

It was my mom's 84th birthday and we wanted to stay near her. We made reservations online and were so impressed with the whole experience. The checkin was flawless...a nice young man. The room was clean and bed is set up away from hallway which is great for noise disturbances. We were across from ice machine (always a no-no) and we never heard it. The room was nicely dark for sleeping, bed was very comfortable, pillows were great, and we slept like babies. I would definitely recommend staying here if you are in the area. It was a great experience.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 22 May 2013
Thank you for your review of our hotel. We are grateful for guests like you who take the time out of your busy schedule to review our property. We love our guests, and I am so happy that we made you feel welcome and comfortable during your stay at our property. That is what we strive for! I will pass your comments on to our team, as I know they will appreciate you recognizing their hard work. We look forward to taking care of you the next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
1 review
Reviewed 19 January 2013

We recently passed through Lafayette and stopped for the night. We found this hotel online while searching for pet friendly establishments. There is a pet fee involved, but we were willing to pay, as our pets are our family. When we arrived, the employee that checked us in not only offered us pet treats, but volunteered to walk our pet while we unloaded the car!!! What a wonderful gesture. We left early the next morning as we still had a long drive ahead of us. The room as a whole was quiet and comfortable. Candlewood has earned our business for future stays when we travel with our "family".

Room Tip: Pet fee is worth the service!
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nosilla36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 21 January 2013
Thank you Nosilla36 for your review of our hotel. We are grateful for guests like you who take the time out of their busy schedules to review our property. I am thrilled that my front desk agent went over and beyond to take care of your pet. Candlewood prides itself on taking care of the entire family - including the 4 legged ones! I will pass your comments on to our team, as I know they will appreciate you recognizing their hard work. We look forward to taking care of you the next time you are in Lafayette.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 January 2013

I only began using TripAdvisor just last year because I was tired of reading reviews from people who claimed their experiences were the "be all, end all" for whatever they were doing. You hardly ever get a chance to read something good.

Well, I am a repeat guest at this property. I have been staying with this hotel for sometime now and I can tell you they go out of their way to take care of me. AND, at no time during my stay did I witness anything less for any other guest.

I would categorize myself as self-sufficient and not needing a lot of the amenities you get at full service hotels. But here, I get personal attention every time I walk through the lobby. I am greeted by name, always asked how my stay is and if there is anything else they can do for me, and I always get a quiet, clean, comfortable room! There is really nothing more I could ask for.

Thank you, Candlewood Suites of Lafayette, for making my stays excellent!

Room Tip: The hotel faces a very busy road; however, even when I stayed in rooms on this side, the road noise...
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShellBelly69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 20 January 2013
Thank you ShellBelly69 for your review of our hotel. We are grateful for guests like you who take the time out of your busy schedule to review our property. We love our guests, and I am so happy that we make you feel welcome each and every time you stay at our property. That is what we strive for! I will pass your comments on to our team, as I know they will appreciate you recognizing their hard work. We look forward to taking care of you the next time you are in Lafayette.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2012

We checked in on a Sunday night, the man at the front desk was extremely rude and not welcoming at all. He seemed more interested in talking on his blue tooth than he did paying attention to the guests checking in. On one trip back to the car for our belongings he was arguing with another guest over ice and would not give her any. We were assigned to a handicap room which isn't a problem but when you are staying for an extended period of time it does cause issues as there is no storage for anything. The floor in the kitchen area was sticky. The chairs at the table are extremely stained and the wood is chipped and just looks awful. The ceiling above the A/C unit is mildewed. Carpet in the hallway is rarely clean. The laundry room was dirty as well. There were papers and lint all over the floor. The stairway had not been cleaned the entire week we were there.

The only good thing I have to say about this Candlewood is the girl that works the front desk during the day is very nice!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KPace52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzette M, General Manager at Candlewood Suites Lafayette River Ranch, responded to this review, 15 August 2012
Dear KPace52. Thank you so much for your review of our hotel. I'm deeply sorry the room accommodations and service you received was not 100% satisfactory. The gentleman working at the front desk on the day you arrived is hard of hearing, and uses an amplifier to help with his hearing. I apologize for the inconvenience this has caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we would hope that you would give us another chance to make your stay as best as it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Lafayette River Ranch

Property: Candlewood Suites Lafayette River Ranch
Address: 2105 Kaliste Saloom Rd, Lafayette, LA 70508-6119
Phone Number:
Region: United States > Louisiana > Lafayette Parish > Lafayette
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #38 of 50 Hotels in Lafayette
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Lafayette River Ranch 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Candlewood Suites hotel in Lafayette, Louisiana is the premier extended stay hotel servicing the oil industry, medical industry and all training facilities. Candlewood Suites is located across the street from River Ranch. The Candlewood Suites hotel is located near BP, Marathon, Chevron, PHI, Cajun Dome, Women and Children s Hospital, & ULL.Our Lafayette hotel offers the services and amenities you need for your 'home away from home.' Relax in your spacious guest suite with fully equipped kitchens and complimentary wireless Internet access. The hotel features complimentary guest laundry facilities, the Candlewood Gym, complimentary business center, and the Candlewood Cupboard, featuring food and sundry items for purchase. Feel like relaxing? Gather with friends for a cook-out under the Candlewood Gazebo or pick up a free DVD from our lending library to take to your suite and enjoy. Consider us home! ... more   less 
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Also Known As:
Candlewood Suites Lafayette River Ranch Hotel Lafayette

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