In the past year, I've spent well over 30 nights in hotels. I've been in Hiltons, Sheratons, Wyndhams, Starwoods, Radissons, Drurys, and Marriotts (and a few others). I have NEVER been treated as well as this past weekend when this property hosted my Rotary District's annual conference.
Every pre-event meeting to arrange details went smoothly. Staff was always prepared for each meeting with all information we might need to assure success. They prompted us for things we might have overlooked.
If we asked for a meal, they provided a banquet. We requested a room where we could socialize and they provided their Presidential Suite. We asked for help when rain threatened our largest event, scheduled for outdoors, and they instantly cleared their banquet rooms for us.
People from our own town who had not been to the property were awestruck by what was available locally, and which they thought they had to go to your competition to get. People from out of town were commenting about how well-suited the facilities were to our needs, and on the staff's willingness to go that extra mile to assure our comfort.
Other hotel groups have mottos and slogans. When I travel for business or Rotary work, I need more than someone to "leave the light on for me". In my room this weekend was a small card which read, "Good Isn't Good Enough". This property has inculcated that into each and every person working for them. Everyone smiled. Everyone greeted us warmly. Everyone asked if everything was going as we desired. Everyone asked what they could do to help. I am NOT just talking about Ed, the Property Manager, or Sarah, the Convention Sales Manager, or Carla, the Convention Services Manager, or even Shawn, the Banquets Manager, I mean EVERYONE from the reception staff to the housekeepers, to the waitstaff and busboys.
Our conference will be in the same city again in two years and you can be sure that I will do everything in my power to locate it on the same site, as well as every intervening event we can hold in Lafayette.
I live only about a mile from this property and stayed here out of choice, not necessity. I am so proud to have a facility of this quality and staff of this integrity in my backyard. I'm sure many other properties could take lessons from this crew.
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- Also Known As:
- Holiday Inn Lafayette Us 167 Hotel Lafayette
- Lafayette Holiday Inn