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Wingate by Wyndham Lake Charles Casino Area
Ranked #3 of 34 Hotels in Lake Charles
Certificate of Excellence
College Station, Texas
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean”
Reviewed 27 May 2014

When we arrived we were told that the 1-800 number had booked the wrong dates for us and no rooms were available. The assistant manager got on the phone with other local hotels trying to find us a place to stay for the night. After she called her manager a room opened up for us. We had a wonderful time at your property. Breakfast was great...room was super clean and the staff was wonderful. Look forward to staying at your property again in the future.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank Kmay2909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather J, General Manager at Wingate by Wyndham Lake Charles Casino Area, responded to this review, 29 May 2014
We are so glad that things worked out. I do apologize that there was an error when you made your reservation through the 800 number, but happy to hear that we were able to work it out for you. We hope to see you again soon, and please feel free to book directly with us at 337-502-5112.

Sincerely,
Heather Jabusch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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679 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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English first
Houston, Texas
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

I was very disappointed in my first trip to the Wingate, Lake Charles, LA. The outside looked nice, we were greeted promptly & our room was very nice. Went to the casino, came back & slept in our nice, clean room. The next morning we got up & noticed the housekeeper was next door cleaning a room. We told her we were leaving for the day & could she please clean our room. She smiled & said ok. When we got back after a LONG night of gambling with the shuttle service provided (that's a plus) we opened the door to find our room had not been cleaned. It was very late & we were not happy! Called the front desk & was promptly given clean towels. The next morning we asked for the front desk to call a taxi for us & we'd be downstairs in about 5 minutes. When we got downstairs & asked if the taxi was there we were told "Oops I forgot, it's been crazy". Not the reply we wanted after the previous night. The next night was uneventful as I'm sure they didn't want to make us any madder than we were. We may try them again but something has to change before we do.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather J, General Manager at Wingate by Wyndham Lake Charles Casino Area, responded to this review, 29 May 2014
Thank you for your recent stay as well as the feedback. I am glad to hear that overall you enjoyed our amentities and hotel. I do apologize that housekeeping and the front desk dropped the ball. I am getting with housekeeping as this is unacceptable, and whomever was assigned your room that day will be reprimanded. I have also made note to the front desk that if we agree to do something, it must be done. Thank you again for letting me know where we fell short so that we can put steps in place to improve. We value your business and hope that you will give us another opportunity to earn back your trust.

Sincerely,
Heather Jabusch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Charles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

I think this is one of the best values in Lake Charles. The hotel is comfortable and in a great location.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather J, General Manager at Wingate by Wyndham Lake Charles Casino Area, responded to this review, 20 May 2014
We appreciate your stay as well as the great review! We hope you will come back and see us again soon.

Sincerely,
Heather Jabusch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Charles
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

Staff was outstanding and very accommodating. Facility was well maintained, very clean. Centrally located to shopping and eating areas, some are walking distance. Secure atmosphere.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank Bertha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather J, General Manager at Wingate by Wyndham Lake Charles Casino Area, responded to this review, 20 May 2014
Thank you so much for staying with us at the Wingate in Lake Charles. We appreciate your great review and are happy to hear that you were completely satisfied with our services. We hope to see you again soon!

Sincerely,
Heather Jabusch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, NM
Level 5 Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 May 2014

We were on a road trip and only stayed one night. The large room was beautiful, modern with very comfortable beds, a large bathroom and TV. It looked great and slept great too! Very nice staff. A quiet and comfortable place to stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aon5727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather J, General Manager at Wingate by Wyndham Lake Charles Casino Area, responded to this review, 14 May 2014
Thank you so much for your recent stay and review! We are proud to hear that you enjoyed the comfort and decor of your room. And that you were treated well by our staff. We strive to provide the best hospitality in SWLA and it makes us very happy to hear that we are doing a great job. We hope you will stay with us again soon.

Sincerely,
Heather Jabusch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Lake Charles Casino Area

Property: Wingate by Wyndham Lake Charles Casino Area
Address: 1731 W Prien Lake Rd, Lake Charles, LA 70601-8360
Phone Number:
Region: United States > Louisiana > Lake Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Lake Charles
#3 Romantic Hotel in Lake Charles
#4 Family Hotel in Lake Charles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wingate by Wyndham Lake Charles Casino Area 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Wingate By Wyndham Lake Charles Casino Area Hotel Lake Charles

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