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“Good Choice in Lake Charles”

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SpringHill Suites by Marriott Lake Charles
Ranked #6 of 34 Hotels in Lake Charles
Certificate of Excellence
Niwot, Colorado
Level Contributor
381 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
“Good Choice in Lake Charles”
Reviewed 13 November 2011

To be clear, I would give this property 3 1/2 stars, if I could. It is good, but not quite very good. The facility is new and the staff is friendly. The rooms are functional,clean and the beds comfortable. There are some rough edges:
1. My reservation was not in order. I booked two rooms one of which was to be an accessible room. We were assigned two non-accessible rooms. In all fairness, I booked the rooms on line and I could have made the mistake during booking.
2. The desk clerk reassigned us to an accessible room, which upon entering the room turned out to be a regular room.
3. We changed rooms again and finally moved into an accessible room. After two nights, the morning of the third day at the Hotel, someone opened the room door and came in. It turned out that they had assigned the room to a new guest a day prior to our check-out date. Upon further investigation, the clerk that checked us in upon arrival, who had reassigned the room, did not change the room in the computer and it showed us still in the original room. The front desk clerk on duty during the morning of the third day, who had assigned a new guest to our room then called the 82 year old disabled person in the room and told him, he was not supposed to be in that room, he should be in the original non-accessible room. It all got sorted out in the end, but it indicates some more training of the staff may be required.
4. We arrived back at the Hotel around 6 pm one evening and found the door propped open with the security latch. There was no housekeeping cart outside of our room, but when we entered the housekeeper emerged and said she had to check the towels. This was kind of odd, but nothing was missing.

In summary, the Hotel was adequate and the sleep quality was good. The location is convenient to the many chemical plants, refineries, local businesses and also the large casino. It is a good choice for personal and corporate business. We will at least give it another try when back in Lake Charles.

Room Tip: The higher floors are more quiet. There are busy roads both in the front of the Hotel and the back...
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  • Stayed November 2011, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Any
English first
Brooklyn
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 November 2011

This brand new location was great in every way. The room was perfectly designed and immaculately clean. The bedding was so luxurious and comfortable, the continental breakfast was totally fine...all in all a great stop. The front desk staff was extra awesome.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrooklynTaormina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Falls Church, Virginia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 October 2011

We were diverted into Lake Charles and Millionaire FBO at Chenault Airport due to some weather at home!

The great airport staff told us the place to go was the BRAND new Marriott Springhill suites. We definitely wanted to go to the casino but they told us the rooms were the best in town and there was a free shuttle to the casinos.

This hotel was amazing...was everything a Marriott is supposed to be and more! Very clean and spacious rooms.. Super comfortable beds and of course the free breakfast were notable as well. Everything was new including gym equipment and pool areas..even have a bar area downstairs in evening which was populated each night of our stay..

Great hotel! Best in town...

  • Stayed October 2011
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank JMJ_Flight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 9 October 2011

I usually don't do reviews on anything but I have to take the time to let people know how wonderful our stay was!! We are locals and my daughter wanted a swimming slumber party and I chose this hotel because it was new and reasonably priced. From the time we got there I was impressed! They went above and beyond to ensure our stay was awesome! Anything we needed, not only did they have it but they brought it to the room so I didn't have to leave the kids to go down!! The security is awesome as well with all facilities requiring a room key to get in! Highly recommend this hotel to anyone for any type of stay!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kayb059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
baton rouge, la.
1 review
Reviewed 6 October 2011

Tthis hotel was clean, spacious, and beautful inside; and the breakfast was amazing,

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank BatonRouge_La_Raven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
2 reviews
Reviewed 27 September 2011

Beautiful hotel. Very nice queen room with sitting/desk area. Lobby area was nice with comfortable visiting area for me and my family. Pool/jacuzzi and fitness room were very nice and clean. Staff was very friendly.

Room Tip: Great location; near the casino's, shopping and restaurants.
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jukeylynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prescott Valley, Arizona
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2011

I was in Lake Charles on business and was pleasantly surprised by this cute place. I loved the decor, sort of mid-century modern meets the Jetsons, very cool. A welcome change from the normal hotel/motel; more along the lines of some of the boutique-y places I've stayed. The king-size room was well appointed. Lots of room for working and the wall mounted TV was a nice touch. The bed was perfect! The split bathroom was very large with lots of counter space. My room was very quiet, though I'm told the rooms that face the highway aren't as quiet. The staff was very friendly and helpful. Moe is a real gem!

Room Tip: Ask for a room opposite the highway.
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClareGoWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Lake Charles

Property: SpringHill Suites by Marriott Lake Charles
Address: 1551 W Prien Lake Rd, Lake Charles, LA 70601-8364
Region: United States > Louisiana > Lake Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites by Marriott Lake Charles 3*
Number of rooms: 108
Official Description (provided by the hotel):
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. ... more   less 
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles

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