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SpringHill Suites by Marriott Lake Charles
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Reviews (305)
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All reviewsseparate bathroomroad noisesitting areathe hotel offersroom layoutoatmealsofa bedfuture visitseasy accessfree breakfastrooms are largebreakfast barhotel is greatwould recommend this hotel to anyonefront desk stafffree shuttleprien lake
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288 - 293 of 305 reviews
Reviewed 15 November 2011

Great location. Request a room on front side of hotel (even numbered rooms) as the back side faces the interstate which creates alot of traffic noise. Friendly staff. Basic breakfast selections, waffles, cereal, scrambled eggs, etc. Rooms are somewhat smaller than what you usually have for a suite, however, the rooms are nice and very clean.

  • Stayed: November 2011, travelled on business
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Thank letsgosomewhere99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2011

To be clear, I would give this property 3 1/2 stars, if I could. It is good, but not quite very good. The facility is new and the staff is friendly. The rooms are functional,clean and the beds comfortable. There are some rough edges:
1. My reservation was not in order. I booked two rooms one of which was to be an accessible room. We were assigned two non-accessible rooms. In all fairness, I booked the rooms on line and I could have made the mistake during booking.
2. The desk clerk reassigned us to an accessible room, which upon entering the room turned out to be a regular room.
3. We changed rooms again and finally moved into an accessible room. After two nights, the morning of the third day at the Hotel, someone opened the room door and came in. It turned out that they had assigned the room to a new guest a day prior to our check-out date. Upon further investigation, the clerk that checked us in upon arrival, who had reassigned the room, did not change the room in the computer and it showed us still in the original room. The front desk clerk on duty during the morning of the third day, who had assigned a new guest to our room then called the 82 year old disabled person in the room and told him, he was not supposed to be in that room, he should be in the original non-accessible room. It all got sorted out in the end, but it indicates some more training of the staff may be required.
4. We arrived back at the Hotel around 6 pm one evening and found the door propped open with the security latch. There was no housekeeping cart outside of our room, but when we entered the housekeeper emerged and said she had to check the towels. This was kind of odd, but nothing was missing.

In summary, the Hotel was adequate and the sleep quality was good. The location is convenient to the many chemical plants, refineries, local businesses and also the large casino. It is a good choice for personal and corporate business. We will at least give it another try when back in Lake Charles.

Room Tip: The higher floors are more quiet. There are busy roads both in the front of the Hotel and the back fairly close and the road noise is less intrusive higher up.
  • Stayed: November 2011, travelled with family
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2  Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2011

This brand new location was great in every way. The room was perfectly designed and immaculately clean. The bedding was so luxurious and comfortable, the continental breakfast was totally fine...all in all a great stop. The front desk staff was extra awesome.

  • Stayed: November 2011, travelled as a couple
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Thank BrooklynTaormina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2011

We were diverted into Lake Charles and Millionaire FBO at Chenault Airport due to some weather at home!

The great airport staff told us the place to go was the BRAND new Marriott Springhill suites. We definitely wanted to go to the casino but they told us the rooms were the best in town and there was a free shuttle to the casinos.

This hotel was amazing...was everything a Marriott is supposed to be and more! Very clean and spacious rooms.. Super comfortable beds and of course the free breakfast were notable as well. Everything was new including gym equipment and pool areas..even have a bar area downstairs in evening which was populated each night of our stay..

Great hotel! Best in town...

  • Stayed: October 2011
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Thank JMJ_Flight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2011

I usually don't do reviews on anything but I have to take the time to let people know how wonderful our stay was!! We are locals and my daughter wanted a swimming slumber party and I chose this hotel because it was new and reasonably priced. From the time we got there I was impressed! They went above and beyond to ensure our stay was awesome! Anything we needed, not only did they have it but they brought it to the room so I didn't have to leave the kids to go down!! The security is awesome as well with all facilities requiring a room key to get in! Highly recommend this hotel to anyone for any type of stay!

  • Stayed: October 2011
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Thank Kayb059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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