We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant surprise”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
SpringHill Suites by Marriott Lake Charles
Ranked #7 of 33 Hotels in Lake Charles
Certificate of Excellence
louisville, ky
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pleasant surprise”
5 of 5 bubbles Reviewed 24 February 2014

We stopped here for a night while visiting our son, very comfy rooms, we liked the modern arrangement. The couches/pillows were comfy for Olympic viewing. The tables were set up for snack/drink holding. Desk staff was helpful. We especially liked the clean room & new set up, not looking like a standard hotel room.More along lines of a botique hotel. Divided bath was also a plus, would stay here again

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank burfutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 25 February 2014
Thank you for letting us know how your stay was. We are so glad to hear that you enjoyed your stay and the layout of our rooms! We hope that you will come back again soon and stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

259 reviews from our community

Traveller rating
    159
    65
    16
    9
    10
See reviews for
82
43
12
70
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
Baton Rouge, Louisiana
1 review
5 of 5 bubbles Reviewed 20 February 2014

I was very pleased by the meeting space of this hotel, as well as the luxurious rooms. Not only that, but the staff was great, specifically the front desk and Ms. Mary Kate. We had to switch venues due to an issue at another hotel and their inability to accommodate us (at the last minute) and Springhill Suites stepped up, and saved the day. Simply excellent, and I highly recommend them for business, meeting space, or just generally if you are staying in Lake Charles.

Keith Courville

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 22 February 2014
Thank you for taking the time to let us know how your stay was! We are over joyed to hear that you enjoyed your stay and that your meeting was a success! We pride ourselves on being the best at every aspect of our hotel. We hope that you will come back and have more meetings with us and stay again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
League City, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 16 February 2014

Don't expect a welcome by the front desk person when you walk into this hotel lobby. The person operating the front desk stays on the phone the entire time while you are getting checked in and while you are checking out. The room decor is very strange to say the least. The room is in a hallway design that reminded me of my fifth wheel RV. My wife complained about its lack of functionality. It took us much longer than usual trying to get ready for a funeral. The shower door leaked water onto the floor - another bad design. There were brown stains on the carpet and sofa. The beds were prepared nicely - about the only good thing I can say. I never received a receipt for my stay. When I tried to check out, the desk clerk, different person, was again on the phone. I never could get her attention to get me a receipt. So, I gave her my room cards and walked out since I had 8 minutes left to get to a funeral. Two days later, I discovered the same hotel double charged me for my room which I am still fighting. This is one of the worst hotel experiences I have had in a long time.

Room Tip: Marriott has a lot of work to do to improve this hotel to get it to an average rating. I was surpri...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 17 February 2014
We are very sorry that you did not have a good stay with us. Our number one goal is to make sure that every guest is treated the same. We apologize both desk associates were on the phone, they were helping other guests when you came to check in and check out. We want everyone to feel welcome so we will look into having an additional front desk employee during peak hours. We apologize that you did not like the layout of our rooms; they are designed to give business people and families extra room to move about. Thank you again for your feedback; it helps us continue to be the best lodging choice in Lake Charles.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, Texas
1 review
5 of 5 bubbles Reviewed 6 February 2014

After several stays in this hotel, I always find it to be a consistently pleasant experience. The rooms are especially clean and roomy, plus the staff is always friendly and helpful. From this hotel you can easily access all points of interest in the city. Nearby shopping, and restaurants are an added bonus. I recommend this hotel to anyone looking for a comfortable place to stay when traveling.

Room Tip: Ask for a room away from the elevator and an upper floor.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomCat4022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 13 February 2014
Thank you for taking the time to let us know how your stay was! We are so happy to hear that you enjoyed your stay and are a returning guest to our property! We hope that you come back again and again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 February 2014

I was in Lake Charles for the weekend and attended an event at the Springhill Suites Marriott. Everything, from decor to the service, was to my liking. The rooms are nice and clean. The entire staff aims to please, and the management is especially friendly. I would recommend this hotel to anyone in the Lake Charles area. This is a comfortable hotel in a great location with all the conveniences a traveler needs.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 6 February 2014
We are happy to hear that you enjoyed the event that we hosted in our meeting space! We really appreciate you taking the time to let us know how your visit was. Our number one goal is customer service and to make sure that you received excellent service throughout every aspect of the hotel. We hope that you will come and stay with us in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

I recently stayed at this hotel for a wedding. The lobby is an open, airy design. It's very nice and welcoming. There is a bar and breakfast area in the lobby, and a gym and pool around the corner. The rooms (two queen beds) are a nice size and comfortable. Everything is clean and the service is great. The location of this hotel is ideal, near a lot of restaurants in Lake Charles, as well as a Target and shopping mall. I will definitely stay again if I am in the area!

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shazammoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 6 February 2014
Thank you for taking the time to let us know how your stay went! We are so ecstatic to hear that you enjoyed our many amenities and our local attractions! We hope that you will stay with us again when you are in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 February 2014

My husband and I stay at this Marriott property several times a year. We love the open, airy lobby -it's a beautiful introduction to one of the cleanest, friendliest hotels we have ever stayed in. The staff is friendly and accommodating to any of our needs, extra towels always are in our room, and the rooms are always clean. This Springhill Suites is one of our favorites in the Marriott family. An added plus is the nearby restaurants. They include fast food, Italian, a steakhouse, O'Charley's and many more. There is also nearby shopping with a mall, a couple of shopping centers, and a casino if you like gambling. We highly recommend this hotel.

Room Tip: If you are a light sleeper ask for a quieter room on the south side. It faces the front of the hotel...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleC414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringHill Suit... L, Sales Coordinator at SpringHill Suites by Marriott Lake Charles, responded to this review, 5 February 2014
Thank you for taking time to let us know how your stay was! We are so pleased to hear that you enjoyed our hotel and that you had the chance to get out and explore our local attractions! We thank you for being a loyal customer to Marriott and our hotel! We hope that you will come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lake Charles hotels
0.3 mi away
Wingate by Wyndham Lake Charles Casino Area
1.3 mi away
Golden Nugget Hotel
Golden Nugget Hotel
#1 of 33 in Lake Charles
4.5 of 5 bubbles 1,222 reviews
0.2 mi away
Hampton Inn Lake Charles
Hampton Inn Lake Charles
#3 of 33 in Lake Charles
4.5 of 5 bubbles 314 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
BEST WESTERN PLUS Prien Lake Inn & Suites
1.1 mi away
Courtyard Lake Charles
Courtyard Lake Charles
#13 of 33 in Lake Charles
4.0 of 5 bubbles 25 reviews
0.0 mi away
Residence Inn Lake Charles
Residence Inn Lake Charles
#6 of 33 in Lake Charles
4.5 of 5 bubbles 46 reviews
Show Prices
Show Prices
Show Prices

Been to SpringHill Suites by Marriott Lake Charles? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites by Marriott Lake Charles

Property: SpringHill Suites by Marriott Lake Charles
Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lake Charles
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites by Marriott Lake Charles 3*
Number of rooms: 108
Official Description (provided by the hotel):
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Hotels.com, Booking.com, Odigeo, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your SpringHill Suites by Marriott Lake Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing