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“Best Western Lake Charles”

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Best Western Bayou Inn & Suites
Ranked #13 of 37 Hotels in Lake Charles
Reviewed 14 March 2014

Overall the hotel was fine - room was clean, beds were comfy. One of the staff members was not very knowledgeable about the hotel rooms as we had a problem with our room and she offered to move us to a similar room - which was not similar at all. We had a King Suite and she was going to move us to a 2 queen bed room without a separate seating area. We ended up fixing the problem ourselves as we were staying for 3 nights and did not want to change rooms. The breakfast area was not kept very tidy, but it appeared there was only one person on staff and she was manning the front desk and the breakfast. The hotel was full so another staff member would have been helpful. I can't say it was her fault. Overall we would return. I think the biggest problem was the hotel clerk we were dealing with was new and she was on her own - the maintenance person was not answering his phone, so maybe he could pull up his socks a bit in the customer service area of his job!!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Lana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We thank you for your feedback on your stay and apologize for the inconvenience you experienced during your stay. We use all feedback as a learning and training tool.
Thank you for taking the time out to respond.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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166 - 172 of 199 reviews

Reviewed 10 March 2014

Nice hotel, has a gate around it for security and well lit, but my room smelled like smoke. I asked for another and the second one smelled like smoke too. They should charge more for people smoke to offset cleaning costs.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Best Western
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We thank you for your feedback on your stay and apologize for the inconvenience you experienced during your stay. We use all feedback as a learning and training tool.
Thank you for taking the time out to respond

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

Bad Management-no one checked on staff service. Bed not made in four days-clean sheets after 2 days-forget it. Business centre not working all four days. Room not cleaned at all on one day. Every day had to ask for milk/bread/coffee cups at breakfast time.It needs anew management

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We thank you for your feedback on your stay and apologize for the inconvenience you experienced during your stay. We use all feedback as a learning and training tool.
Thank you for taking the time out to respond.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

A fair rating for this hotel. Rooms are narrow and to my wife and I laid out weird. Room rate was acceptable but it is a basic motel. Ice machine on 1st floor out of order. Breakfast is a standard waffle maker (1), coffee, cereal (3), juice (2), pastries, bagels, fruit. Nothing to write home about.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank Lawrence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We thank you for your feedback on your stay and apologize for the inconvenience you experienced during your stay. We use all feedback as a learning and training tool.
Thank you for taking the time out to respond.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2014 via mobile

I was traveling solo with my children and the front staff was so accommodating!! The room was very nice and clean and breakfast was delicious! They also gave me a great rate which was a huge bonus! We will definitely save this place on our map as a great place to stay:)

Stayed: March 2014, travelled with family
Thank Miranda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We really appreciate your business and thank you for your feedback

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014

This hotel was clean, fully staffed and serviced, very good breakfast and the price was great! My only complaint is that the jacuzzi tub did not work. Other than that, the pillowtop mattress was AWESOME and the pillows were wonderful. I judge a hotel by the sleep I am able to get as I don't sleep well while away. I slept like a baby!

  • Stayed: February 2014, travelled as a couple
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Thank Joy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

We thank you for your feedback on your stay and apologize for the inconvenience you experienced during your stay. We use all feedback as a learning and training tool.
Thank you for taking the time out to respond.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

The hotel was easy to find. The location is great. Upon arrival, the staff was friendly and signed us in very quickly. The room itself was very roomy and clean. The bed was good and the pillows were awesome. The entire room was thoroughly clean and we were impressed. The breakfast was decent and hot. The price per night stay on a weekend was really what drove me to book this hotel. Overall, it was a pleasant experience and if/when we return, we will use best western again.

  • Stayed: February 2014, travelled as a couple
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1  Thank glen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal C, Manager at Best Western Bayou Inn & Suites, responded to this reviewResponded 26 September 2014

Thank you for taking out the time to give us feedback on your stay. We really appreciate your business.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Bayou Inn & Suites

Address: 1320 N Martin Luther King Hwy, Lake Charles, LA 70601-2051
Phone Number:
Region: United States > Louisiana > Lake Charles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #13 of 37 Hotels in Lake Charles
Price Range: £62 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Bayou Inn & Suites 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
The BEST WESTERN Bayou Inn & Suites is located in Lake Charles, Louisiana off of Interstate 10 at Exit 33 North. We offer easy access to local restaurants, shopping, beaches, attractions, and casinos. Lake Charles provides recreational opportunities such as boating, fishing, and swimming and hotel guests will appreciate the eclectic selection of restaurants located nearby with a variety of cuisines from which to choose. ... more   less 
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