Overall the hotel was fine - room was clean, beds were comfy. One of the staff members was not very knowledgeable about the hotel rooms as we had a problem with our room and she offered to move us to a similar room - which was not similar at all. We had a King Suite and she was going to move us to a 2 queen bed room without a separate seating area. We ended up fixing the problem ourselves as we were staying for 3 nights and did not want to change rooms. The breakfast area was not kept very tidy, but it appeared there was only one person on staff and she was manning the front desk and the breakfast. The hotel was full so another staff member would have been helpful. I can't say it was her fault. Overall we would return. I think the biggest problem was the hotel clerk we were dealing with was new and she was on her own - the maintenance person was not answering his phone, so maybe he could pull up his socks a bit in the customer service area of his job!!
- Official Description (provided by the hotel):
- The BEST WESTERN Bayou Inn & Suites is located in Lake Charles, Louisiana off of Interstate 10 at Exit 33 North. We offer easy access to local restaurants, shopping, beaches, attractions, and casinos. Lake Charles provides recreational opportunities such as boating, fishing, and swimming and hotel guests will appreciate the eclectic selection of restaurants located nearby with a variety of cuisines from which to choose. ... more less
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