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“New place, no elevator, smug employees”
Review of Comfort Suites

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Comfort Suites
Ranked #1 of 1 Hotels in Mandeville
Certificate of Excellence
Opp, Alabama
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“New place, no elevator, smug employees”
Reviewed 5 June 2013 via mobile

Pros: clean, new hotel. HUGE rooms. Pull out sleeper sofas in every room. Microwaves and refrigerators in every room. Plenty of plugs and USB ports to charge electronics. Good location with Waffle House and sonic right next door. Not a bustling area YET.
Cons: poor front desk communication- at check-in, the front desk employee told us NOTHING about hotel amenities locations or times... Did not speak at all to us other than to ask for our IDs. When we asked for rooms away from the interstate, it was as if we had asked for presidential suites. Ice machines only on 2nd and 4th floors. The elevator went out the night we got there. We had rooms on the 2nd and 3rd floors. The sole purpose for our travel was for my elderly father to get his cancer treatments at MD Anderson in Houston. He isn't allowed to carry anything and he has very little energy so trekking down and up three flights of stairs was incredibly taxing. When we complained no apology was offered. No offer of assistance was given. It was a good thing that I was with my parents at the time so I could get the luggage down. My mother has balance issues and had a very hard time getting down stairs. Needless to say, I'm not impressed with this place. The service was awful and the complacency of the employees was enraging.
Management, train your employees- or else you are heading for some legal issues. This experience could have turned out badly for you if my aging parents had been hurt going up and down your stairs.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dixiefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 14 July 2013
First I would like to thank you for taking the time to review our hotel. I would like to sincerely apologize for the inconvenience of the elevator going down, we did our best to get it up and running as soon as we could. Also I have shared your comments with the staff to ensure that the proper check in procedures is being done. Again I am very sorry for all of the inconveniences and I hope we can have another chance to make it up to you.
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94 reviews from our community

Traveller rating
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    5
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34
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Baker
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2013

This hotel is a regular stop when I'm heading to the Northshore area. Very clean, non-smoking, spacious and comfortable rooms and the staff is always friendly and helpful. The prices are always on par with other Covington/Mandeville hotels, if not a bit cheaper. It is convenient to everything and the surrounding area has a grocery store, fast food, gas stations and interstate access all in the immediate area. The breakfast is nice as well. The accessible rooms are also very roomy and comfortable. Overall, I highly recommend staying here.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amazed98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
The reviews of our guest mean a lot to us, thank you for all of your great comments about our staff and the accommodations we provide. We are pleased you found the hotel and our convenient location to be what you are looking for when choosing lodging. Providing our loyal guest with the service they have come to expect is what we strive for. Thank you for staying with us time and time again and we hope to always maintain the exceptional service you have come to know. We look forward to seeing you during your next stay.
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pascagoula,ms
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 April 2013

This hotel is very new and quite beautiful we stayed for one night so my hubby could participate in a Ride for the Cure event. This property is right off the highway so it's very convenient. The staff was really helpful and nice and the room is very large and the bed supper comfy. They have a great extended breakfast and fresh coffee the breakfast area is very nice and clean. We will stay here every time we are In this area!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trvbugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
Thank you for such a great review. We are so pleased that you decided to stay with us during your event and that you found our location convenient. We take pride in our hotel and the service we provide. My staff and I thank you and look forward to your next stay with us.
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Pompano Beach
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 April 2013

Room and common areas we saw were very clean and well kept. Suite was spacious. The property manager on duty, Amber was particularly helpful and very pleasant.. Not only were were local calls free, but also long distance calls as well.
Room had a large flat screen TV and a night table on both sides of the bed. Something not true of many motels today. Has a business center with a computer and printer for guests, a small fitness center for guests as well as WiFi in the rooms. Breakfast was typical of Comfort Inns or Suites wih many choices. We stayed twice in 3 days and bot rooms were excellent. A walk in discount coupon is available in booklet at rest areas.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FoodLover100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
Thank you for taking the time to review our hotel. Providing the amenities and service you expect during a trip is our top priority. We would love to become your number one choice in lodging when traveling to our area. We hope to see you soon!
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Oconomowoc, Wisconsin
Level Contributor
91 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 March 2013 via mobile

Stayed here Mar. 3rd 2013 after walking out of Sleep Inn. Great place, just like new. Very clean, quiet with good breakfast.
Could not ask for better place to stay the night. Bed was the best, hope to stay here again if I am in this area. Staff was friendly.
All Comfort Suites should be done like this one in Mandeville. Sleep Inns were a disappointment on this trip, all 3 I stopped at were not up to Choice standards and should be remodeled or removed from Choice Hotels inventory.



Stayed March 2013, travelled as a couple
Helpful?
3 Thank SBrown1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
Thank you for all of you wonderful comments and leaving us such a great review! The staff and I are pleased to have provided you with the service and accommodations you were looking for during your trip. We hope you stay with us again when you are in the area.
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Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 February 2013 via mobile

This is a new Comfort Inn opened in July. The paint is still drying. It is a nice quiet place to stay. There is food and fuel nearby. Right off the freeway. That it is new and very clean will appeal to many.

  • Stayed February 2013
    • Value
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    • Rooms
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Helpful?
1 Thank ProTraveler54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
Thank you for taking the time to leave us a review, and for giving our brand new hotel a shot. I'm glad you found our location to be convenient. We hope you decide to stay with us again on your next trip to Mandeville.
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Arkansas
Level Contributor
110 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 15 February 2013

We stayed here two nights during Mardi Gras. This is a well maintained hotel. We stay at many Quality/ Comfort Inns and they are generally very nice. The rooms here are big, but not really a suite. Two queen size beds a a queen size sofa-bed gave the 5 of us enough room to spread out. The free breakfast includes cereals, breads, pastries, juices, yogurt, hot waffles, and hot eggs, sausage, biscuits and gravy. It was definitely a tasty and filling breakfast. Everyone was very pleasant and knowledgeable about the area. We will definitely be back. They have a fitness room and a business center but we did not use these. They also have highspeed wireless internet access included.

  • Stayed February 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank ScubaStan710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amberm258, General Manager at Comfort Suites, responded to this review, 28 May 2013
Thank you for your review. I am very pleased that you found our rooms and breakfast to be accommodating during your stay with us. I have shared your great comments with my staff and they are thrilled to have provided you with exceptional service. We hope you select our hotel again on your next trip to the area.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 68073 Highway 59, Mandeville, LA 70471-7501
Phone Number:
Region: United States > Louisiana > Mandeville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mandeville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
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