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“Made a reservation, no rooms for 46 people”

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Baymont Inn & Suites Marrero
Ranked #1 of 3 Hotels in Marrero
Sun Prairie, Wisconsin
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Made a reservation, no rooms for 46 people”
1 of 5 bubbles Reviewed 2 May 2014 via mobile

Our tour company made reservations for 23 rooms for a two night stay. A contract was received and the rooms were confirmed via phone about 3 weeks before our arrival. When our tour bus arrived on Friday night the front desk workers said that we had no reservations. Our travelers names were on their computer screens with "cancelled" next to each one. Our tour director asked to talked with the manager. She was called but refused to talk with our tour director . It was their error & management lied about it . Since that time, our owner has talked with the general manager, the owner, and Wyndham offices. They offered an apology and a very small discount on our next stay. In the meantime our company put out several thousand extra dollars to get 23 rooms late in a Friday night. More importantly our travelers were very inconvenienced and tired. It really made their next day of their vacation difficult. It is very disappointing to work with dishonest people especially when it affects many people and our business.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomsChristianTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
    66
    94
    78
    33
    18
See reviews for
106
67
15
49
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Green Bay Wisconsin
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed 18 April 2014

Stayed 4/9-4/16 during French Quarter Festival. Free Breakfast was never crowded, offers boiled eggs, fruit, hot & cold cereal, waffles, pastries, coffee, juices, toast, etc. Quick 10 minutes to French Quarter. Hotel was very clean. They are due for an update but just consider your savings and look past that. Same hotel on other side of river was double in price! Staff was excellent!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank xyzgreenbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marrero
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 April 2014

The hotel was very clean and the staff(all) were very pleasant. The room was clean and smelled very pleasant, even though it was a smoking room!
The only problem I had was we booked our room online. The price that was advertised online, was not the price we paid when we left. That really pissed me off. So please, check the rates online and at the desk before renting here!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank Kevin61479 G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Tx
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 6 March 2014

I'm in a conundrum concerning this hotel. The hotel employees were great. They were helpful, courteous ,and always had a smile for you. However, they didn't have a whole lot to work with, so to speak. The place is rundown, with stains on the carpets and walls. Our suite was roomy, and the beds were OK. The TV was an old tube TV. I stay in alot of hotels on business and personal trips, and this is the first tube TV I've seen in a long time. The WIFI was non-existent. We tried numerous times to log in and never even connected to the internet, much less enter the password.to log in. The breakfast items were so few that everything was laid out on a counter about 6' long. Fruit, cereals, pre-made waffles, and that's about it. I'd love to give this hotel a better score, because of the great staff, but I just can't. Especially with Mardi Gras prices being sky high.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank elkayandboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Baymont Inn & Suites Marrero

Property: Baymont Inn & Suites Marrero
Address: 6589 Westbank Expy, Marrero, LA 70072-2762 (Formerly Sleep Inn Marrero)
Phone Number:
Region: United States > Louisiana > Marrero
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Marrero
Price Range (Based on Average Rates): £
Hotel Class:2 star — Baymont Inn & Suites Marrero 2*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Odigeo, TripOnline SA, Hotels.com, Priceline, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Baymont Inn & Suites Marrero reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sleep Inn Marrero Hotel Marrero
Marrero Sleep Inn

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