Our tour company made reservations for 23 rooms for a two night stay. A contract was received and the rooms were confirmed via phone about 3 weeks before our arrival. When our tour bus arrived on Friday night the front desk workers said that we had no reservations. Our travelers names were on their computer screens with "cancelled" next to each one. Our tour director asked to talked with the manager. She was called but refused to talk with our tour director . It was their error & management lied about it . Since that time, our owner has talked with the general manager, the owner, and Wyndham offices. They offered an apology and a very small discount on our next stay. In the meantime our company put out several thousand extra dollars to get 23 rooms late in a Friday night. More importantly our travelers were very inconvenienced and tired. It really made their next day of their vacation difficult. It is very disappointing to work with dishonest people especially when it affects many people and our business.
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- Also Known As:
- Sleep Inn Marrero Hotel Marrero
- Marrero Sleep Inn