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“Everything just right”

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Comfort Inn Marrero
Ranked #2 of 3 Hotels in Marrero
Certificate of Excellence
Roswell, Georgia
1 review
“Everything just right”
Reviewed 16 May 2014

I was coming off a terrible experience at another Choice Hotels property in the New Orleans area the night before, so I was pleasantly surprised to see everything at this property was just right! The room was freshly remodeled, the staff was friendly and professional, but most of all neither my room nor the hotel in general smelled at all! That's a really pleasant surprise, as anyone who travels a lot will tell you! No moldy 'hotel' smell and no cigarette smell either -- nothing but clean and fresh. Well done! I'll be staying at this property again without hesitation.

  • Stayed May 2014, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoswellElvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Comfort Inn Marrero, responded to this review, 18 August 2014
Dear Valued Guest,

First let me thank you for your continued loyality and partonage over the last few years. While we work hard everyday improving our property and your experience, our top priority remains you and providing you with unparrelled customer service. Our current staff is wonderful at making each of our guests feel like they are in a "home away from home." I am so happy you shared your stay with our online followers and look forward to you return.

Truly Yours,
Trase Ammons
General Manager
Comfort Inn Marrero
504.267.0701
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 reviews from our community

Traveller rating
    45
    25
    19
    14
    6
See reviews for
34
26
7
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 April 2014

I regularly stay at Comfort Inns and recommend them to others, but not this one. The room was typical which was ok but after the first day the room was never cleaned properly. I came back to the room following a day of sight seeing to find that the bed was made but that was about it. The room was not vacuumed and the towels in the bathroom had been replaced, but bathroom had not been cleaned. Also, even though the staff was pleasant enough they were not helpful. I am sorry that I booked this particular Comfort Inn. I am very disappointed.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackierae60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Comfort Inn Marrero, responded to this review, 18 April 2014
Dear Valued Guest,

Thank you for taking the time to review our hotel. We apoligize for not exceeding your expectation. We value every guest's comments about our property, and will use your review to improve in areas where we fell short.

Sincerely,
Trase Ammons
General Manager
Comfort Inn Marrero
504-267-0701
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

This hotel has greatly improved from a stay 2 years ago. The room was very clean, staff helpful and the breakfast was good. The lady doing the breakfast changed the menu so guests were not eating the same meal all the time. She also kept the room clean.
An older guest went to the desk because she did not know how to use the "key" and the desk person went to the room and opened it for her and showed her the drill.
After our stay 2 years ago, we were very happy. I think management is really trying to give custome service.
We will stay here again.

Room Tip: They gave us a room at the end of the hall which was a little walk, but it was much quieter. I will...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 909peggyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Comfort Inn Marrero, responded to this review, 18 April 2014
Dear Valued Guest,

Thank you so much for the kind words about our staff and accommodations . We are constantly improving our efforts to "exceed expectations" for all our wonderful guests.

Thank you for taking the time to write about your stay, and we hope to see you back soon!

Trase Ammons
General Manager
Comfort Inn Marrero, La
504-267-0701
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 9 April 2014

Reserved rooms and requests were not available. Changed rooms 3 times due to broken couches, clogged drains, dirty floors. 2nd day got two rooms next to each other when reserved in advance. Outdated! Really wanted something nice for the only 4 days we were here. Very disappointed. I chose Comfort Inns because I have had good luck in past. Don't stay here.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irmajs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Comfort Inn Marrero, responded to this review, 18 April 2014
Dear Valued Guest,

Thank you for taking the time to evaluate our hotel. We strive to "exceed expectations," and sincerely apoligize for failing to do so on your visit. We value our guests comments and reviews, and will use them to improve our accomodations for future guests.

Sincerely,

Trase Ammons
General Manager
Comfort Inn Marrero, La
504-267-0701
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 March 2014

I wish I could write a good review of this hotel as our first night was nice. The staff was friendly at check-in and our room was clean. We had a comfortable night's sleep and headed into New Orleans the next day. When we returned that night our key would not open our door. Upon inquiring at the front desk, we found out that we have been checked out. Our initial reservation was for one night but we had called and extended the stay. We did not have a new confirmation number since it was for the same visit. But they had no record of the extension. They had removed most (we are still missing several items) of our things from our room and put it on a cart in the office. My son was exhausted after touring all day and just wanted a bed to lie down in. He was in tears. However, there were no other rooms available in the hotel. In addition, after going through our things we realized our son's brand new watch was left in the room. He knew exactly where he left it but we had to ask four times before the front desk clerk would go into the room and get it. After unpacking at home, we realized we were still missing several other items. Thankfully we only lived an hour and a half away and were able to drive home that night. But it ruined our vacation and we didn't get to do the things we had planned for the next day. I can't imagine what we would have done if we had to fly home the next day as several other hotels were also booked. We only received a small apology for our troubles.

Room Tip: Request a non-smoking room on a non-smoking floor. Our non-smoking room had smoking rooms on the sam...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VetCLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lumberton texas
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

Not a good location. We felt uneasy the whole time we were there. Could not sleep because of the noise. No hot water. Our air conditioner broke and there were no more available rooms. We did try to move to one, but when they plugged it in, it threw sparks!!!

I was given a discount. Staff was nice. However, I think there are a lot of improvements that need to be made to this hotel.

  • Stayed February 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gwenssmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Tx
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 September 2013

We stayed in this property in April 2012, and I rated it OK. We stayed here last weekend and it has improved somewhat. The rooms are a little cleaner. The staff are a little more friendly. The breakfast is quite a bit better. They have a new manager and he's making a difference. It's still not what I would call '5 dots', but it's better than before.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elkayandboro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua H, General Manager at Comfort Inn Marrero, responded to this review, 24 September 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to continue making improvements to ensure we offer an exceptional experience for our guests in the future.
We are working very closely as a team to make sure are rooms are clean, our breakfast has more variety and our front desk staff provides exceptional customer service. It is feedback like yours that helps us improve and we really appreciate all your support. We hope to see you again soon when your travels brings you to the Marrero area.

Thank you,

The Staff at Comfort Marrero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Marrero

Property: Comfort Inn Marrero
Address: 6751 Westbank Expy, Marrero, LA 70072-2653
Phone Number:
Region: United States > Louisiana > Marrero
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Marrero
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Marrero 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Comfort Inn Marrero Hotel Marrero

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