I had previously stayed at this property and wasn't overly impressed. When I needed to return to the area, other Marriott locations were booked and I was left with no choice.
When I arrived to the hotel around midnight, I attempted to enter the elevator to go to my room only to find a very drunk (Caucasian) man standing in the corner of the lift. I exited, tried to call a different lift, but the same door opened. The man reached his hand out and motioned for me to come back in. I notified an employee, who responded, "Ohhhh, is it a black guy?" (like this is a common occurrence?!). She called the same lift, told him to insert his key card to get back to his room, and shuffled me into a different lift - as I saw her walking to the front desk! Not sure what else was done about the situation, but I wasn't going to stick around.
While showering the next morning, I noticed the drain emptied VERY slowly (There was standing water for about 3 minutes after I got out). But worst of all were the BOOGERS smeared all over the back wall of the shower! Gross!
As I was leaving for the day, I notified the front desk of both issues and both issues were resolved when I returned that evening. An apology regarding the drain - not the boogers, which, really, I found to be much much worse - was emailed to me later that day.
I should have stayed at a Hilton.
- Official Description (provided by the hotel):
- Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more less
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- Also Known As:
- Marriott New Orleans Metairie At Lakeway Hotel Metairie
- Marriott Metairie
- Metairie Marriott