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“Jazz Fest Stay” 5 of 5 bubbles
Review of New Orleans Marriott Metairie at Lakeway

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New Orleans Marriott Metairie at Lakeway
Ranked #8 of 22 Hotels in Metairie
Hammond,La
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Jazz Fest Stay”
5 of 5 bubbles Reviewed 5 May 2014

Quiet hotel with nice indoor athletic club pool, just ask for a voucher at the desk.My room was very clean with comfortable bedding and pillows,always a Marriott staple.After a long day at Jazz Fest it was nice to have a relaxing swim. Parking if you do it yourself is free on weekends in the garage across the street and in the hotel garage. Ordered breakfast from the menu as I prefer to eat healthy..I don't care to do buffets. Had a superb egg white & crab meat omelette with grilled tomato and steamed asparagus on the side. Great place to avoid the crowds and bustle of the French Quarter or CBD hotels while having easy access to all parts of the Greater New Orleans area! Very helpful and attentive staff. I enjoyed my stay and will return in the future.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CHVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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389 reviews from our community

Traveller rating
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    76
    28
    24
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
Beckley, West Virginia
1 review
3 of 5 bubbles Reviewed 5 May 2014

The staff was wonderful, very friendly and helpful. The building however is in great need of some renovations. The location was not the greatest mostly because of the traffic flow and having to go so far out of the way to get turned around to go in the direction that you needed to go.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharon245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at New Orleans Marriott Metairie at Lakeway, responded to this review, 7 May 2014
We appreciate all feedback, thank you for taking the time to provide your review. While we are glad to know that you found our associates to be so friendly and helpful, it is truly disappointing to learn that your overall experience did not reflect that same level of service and for that we apologize. It is our hope that you will stay with us again in the future, thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge
1 review
3 of 5 bubbles Reviewed 29 April 2014

The rooms here are decent, not the best and not the worst. The view however was amazing. My room in particular was not cleaned to my expectations. There was visible dust on the bedside table, as well as short black hair in my tub (which is definitely not mine since I am a red head). The floors had apparently not been vacuumed as there was a few paper shreds in one corner of the room behind an easily movable table.
The beds... Ugh... Let's just say I felt like I was lying on my wood floor at home. I took the comforter off the spare bed as well as the sheet and added it to my bed so that I wasn't sleeping on bricks. Other than the room flaws, every staff member that I encountered seemed very nice and willing to help. Sadly though I do not feel that the room rate was worth the pay. I could have stayed at a Holiday Inn Express and things would have been cheaper and just as nice.

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank F8lbitemustang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review, 30 April 2014
Hearing from our guests that their experience was not positive is truly regrettable. Providing superior service is of utmost importance and it is disappointing to learn that your experiences were anything less than that. We encourage our guests to let us know if there are any problems with their stay so that we may address the situation immediately. It is our goal to create a pleasurable and enjoyable visit for our guests. Your feedback is sincerely appreciated and we hope to have the opportunity in the future to win back your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 18 April 2014

I will start off with the positives. The hotel itself is beautiful. The service is average. The room was nice. The bed was suppose to be a king, looked like a queen. There was snot on the arm rest of the chair in the room. That was disgusting. The room was $200 a night for a small room. The guest at this hotel hardly speak. Everyone walks around like they have issues. That's why I say don't stay for pleasure. Try the Sleep Inn off of the service road around clearview. You can get a huge suite with a king bed, sofa bed, and a jacuzzi tub in the bathroom for under $100. The rooms here are not worth the prices they are asking. I called room service for breakfast and ordered waffles and bacon that said $11 on the menu and the starter for $13, and added the fruit cup for $5. The lady called me back with a total of $68. Enough said.

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank FirstLadyHilliard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick B, Manager at New Orleans Marriott Metairie at Lakeway, responded to this review, 21 April 2014
Although disappointed, we are grateful for your review and feedback. We encourage our guests to share any concerns they might have during their visit so we can tend to any issues as they arise and we regret that we were not given the opportunity to do so during your stay. We will share your comments with our management team and use this opportunity to strengthen our commitment to providing the best in service
to each and every guest. Thank you for taking the time to share your experience with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trinidad, Texas
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Here I am again reviewing a Marriott. It's hard to not like a Marriott. This one was extra special in that our room had a view of the sunrise over the water along with a spectacular view of the big bridge. Location of this particular room was very quiet and very comfortable. Not far from the hotel are plenty of nice restaurants on the water. Or boat watching. I especially liked my stay here.

Room Tip: This was a corner suite with a spectacular view and was nice and roomy.
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  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nurselinda52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

Great hotel, beautiful location great view of the lake from our window. The inside pool area was good, was a little disappointed the the whirlpool was not operationing ( not sure if it was because of it being Sunday or what. Basketball court and track on the roof overlooking the lake it is a gorgeous sight on a bright sunny day. Hotel parking there is free self parking on the weekend (Sat and Sun) just make sure you have you ticket validated when you check out of they will bill your room or charge you. 10 mins from French Quarter by car. Great mall within walking distance. Friendly staff great restaurant down stairs in the lobby. Danny is the manager, he has a very charming sense of humor and he is very memorable. Starbucks is served in a cute little coffee shop across from the little bistro i mention downstairs, but if you are looking to use your Starbucks card or collect stars don't bother they are not a affiliation of Starbucks they just serve their brand of coffee. Oh and the beds......Go for the king you wont regret it... never sleep like a baby so far away from home in my life and the downs covers were great, Make sure to check your coffee makers in you your room, sometime they can forget to be empty, but we all have done that in our own home so don't let that be a deal breaker for you. Just be ready for a beautiful sight with food to match....Down in New Orleans

Room Tip: The place in general is quiet. Parking is safe and very enclosed so no need to be venous about your...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J and A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

Traveling for work and stayed here for a week. The hotel's staff was very accommodating. The restaurant in the hotel was average. The entire place was very clean and the decor is updated.Outside the city but decent location.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amy_GGom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Orleans Marriott Metairie at Lakeway

Property: New Orleans Marriott Metairie at Lakeway
Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 
Reservation Options:
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Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott

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