I stayed at the Days Hotel Metarie in late March of 2012. My experience there was one I will never forget. We arrived at the hotel at about 10PM to check in. The front desk agent was no where to be found. After waiting at the counter for about 10 minutes, a woman came from behind the front desk office to help me. She was chewing her food for most of the check in process. After getting checked in, my brother and I proceeded to go to our room. When we arrived there everything looked fine. A few minutes after being in the room and getting our bags squared away, my brother noticed a red splatter stain on the bed skirt and the wall by the bed which looked like blood to us. It was pretty disgusting. We weren't sure what it was nor did we want to find out. We called down to the front desk to be told there was no one from house keeping on staff that could help and there were no other rooms they could move us to. The front desk agent said she would leave a note for the morning staff and the manager. The next morning we called down again and shortly thereafter housekeeping arrived to our room. We showed them the substance we were talking about and they began to change all the bedding on both beds. While they were doing this, I went to the front desk and asked for the manager. Since it was a Saturday, I was told there would not be one on shift that day nor on Sunday. Very frustrating. I asked if there was anyting she could do and she said no. She also said she had put a call into the the "property manager" and he had not yet responded. That evening I returned to the front desk to be ignored by the evening agent. When I walked up, she was checking in another person. i was standing at the desk just off to the side waiting patiently. After she completed checking the guest in, she walked away around the corner and out of sight. I waited. I heard her talking to someone behing the wall for about 5 minutes. Then I heard her say goodbye that she was leaving for the night. Then low and behold she appeared and walked right to the front desk in front of me and reached under the counter and looked at me and said "I almost forgot my purse" and pulled a purse out from under the desk and walked out. After another 5 minutes another agent appeared and fielded my inquiry. She said she had seen the note about the stain on the bed skirt but had not heard anything further and the "property manager" had not returned the email they had sent. Odd because the agent that had just left told me they called the "property manager". Regardless I went up to my room. The next morning I came down to check one more time before checking out of the hotel. The same agent was there that had checked me in two nights prior. She said she would adjust my rate down from $119 a night to $79 a night for the inconvience. I told her that wasn't good enough. She then called housekeeping. A housekeeper came to the front desk and spoke to the agent for a moment then I was again told they could only adjust my rate to $79. She then told me that housekeeping said it was bbq sauce on the bedskirt and wall, not blood (forgot to mention earlier, the wall was never cleaned). I asked her how they knoew it was bbq sauce and she said she didn't know. Needless to say (nor anyone I know or can talk to) will ever stay at a Wyndham property again. I am in the process of writing a letter to their corporate office and will be including the pictures I took of the mysterious stains as well. I also agree with the other reviews that the internet in this hotel is horrible.
- Official Description (provided by the hotel):
- FULLY RENOVATED 2016/2017 The only Full Service Ramada Hotel in the New Orleans Area. 10 minutes from the World Famous French Quarter & 6 miles from the New Orleans International airport with easy access to I-10 and Causeway Boulevard. We offer FREE parking, a 24-hour IHOP restaurant on-site, meeting/banquet space for up to 150 people, state of the art fitness center, 24 hour business center and an outdoor swimming pool. We also have a Complimentary LITE Grab-N-Go Continental Breakfast. ... more less
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- Also Known As:
- Days Hotel New Orleans
- Days Inn New Orleans