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“Nice Place To Rest”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #1 of 22 Hotels in Metairie
Certificate of Excellence
Pontotoc, Mississippi
Level 6 Contributor
167 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Nice Place To Rest”
Reviewed 28 April 2012

Very nice smaller Inn. Front desk staff was fine. Not true "Southern Friendly" but better than typical New Orleans staff. Parking is extremely limited. Street parking was adequate. Rooms were small but very nice. Bed was very comfortable. Breakfast area was small along with the breakfast served. Good place for a group to stay. Just 12 minutes from downtown. And 3 blocks from Cafe De Monde.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Food_man56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 10 May 2012
Thank you for taking the time to review our hotel! I am happy to inform you that we recently opened a parking garage on Trenton Street to accomodate our overflow parking. Our management company is also discussing new ways we can expand our breakfast room. Our guest reviews really help us to see which things we need to improve on. Thank you so much for helping us with your feedback!

Sincerely,

Kimberlee Stone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2012

My girlfriend and I actually stayed here on two occasions during the course of a week, one night from March 17-18 and four nights from March 19 to what was supposed to be March 23.

Our first stay was a single night on March 17 as we were slated to depart on the 18th for Lafayette. The stay was pretty much expected for a two-star establishment. One thing we noticed was that our white socks turned black walking around the room. I first postulated that it was because we had to take off our shoes when getting screened by the TSA, but after scrubbing a white part of the same sock on a spot of the carpet in the middle of the room (the "Sock Test" as I like to call it), I confirmed that it was indeed the room's carpet. Also, the breakfast was minimal and even during peak times, there was not enough of staple items such as milk. These shortcomings, however, would be considered forgivable for a two-star establishment, especially one that costs only roughly $85 per night including taxes.

It was what happened during our second day, specifically on Wednesday, March 21, that really caused a stir. We were running a bit late so we put on the "Do Not Disturb" sign that morning prior to heading out, as is common practice. There were two beds in the room, and we had misplaced one of the cards that are used to request housekeeping to change the bed linens. In lieu of the missing card, I wrote a note indicating that we had misplaced one of the cards and requested the linens on both beds be changed, adding a cheerful "Thanks!" at the end of the note. We then proceeded to the front desk around 10:30 AM to ask whether housekeeping would do a second round. The lady we spoke to was professionally courteous and indicated that she would inform housekeeping accordingly.

I have done something similar at other properties I've stayed in with no problems at all.

Evidently, the person at housekeeping who "cleaned" our room did not think our request to be a reasonable one. Indeed, the linens appeared to be changed, but the rest of the room was left in a shambles. I found my note crumpled up rather violently and placed on the small bedside table in front of the alarm clock. Old sheets and bedspreads were left thrown on one side of room. The bathroom was not cleaned at all as the sink was still wet, and the used towels were not removed. In addition, what looked like new towels were piled on to the sink, which was still wet. This misstep rendered the new towels useless as they ended up being wet as well. Finally, perhaps the most puzzling action by housekeeping was to turn our air conditioner down to 60 degrees and the fan on high, which explained why the room felt extremely cold.

The combination of all of the above led us to believe that the housekeeping staff absolutely did not make us feel welcome and may even have some sort of weird vendetta against us.

As a result, I went down to the front desk around midnight, manned by a rather cheery, but professional Jennifer ("Jen"). She assisted in recording our complaint and to obtain new sheets and towels, as we were not even sure whether they were actually clean or not. She informed me that housekeeping noted that the "linens were changed," and even remarked that "you would think that they would have finished the job." Those thoughts were mine exactly at that moment.

So after we changed our sheets, I immediately booked another room at a Ramada a couple of miles away for a much more relaxing experience. While this experience ended up costing us $50 more just for one night, frankly, we did not want to deal with the stress of what might happen on the night prior to our departure back to New Jersey (that Thursday night).

But our story is not yet finished. To add insult to injury, we received a note under the door that Thursday morning stating that we need to inform the front desk by 12 noon if we would like housekeeping. The astute reader will remember that we had conveyed to the front desk our desire for housekeeping at 10:30am Wednesday morning.

After packing up our things, we did our early checkout, said good riddance, and headed back out to New Orleans before checking in to our new hotel.

I just cannot fathom why this particular establishment is the #1 hotel in Metairie, LA on TripAdvisor and continually receives stellar reviews. Maybe we just caught everyone on a bad day. Still, I don't think any customer should even entertain the possibility of having to endure what we had experienced.

Needless to say, my next course of action will be to contact Choice Hotels International with the contents of this review.

My personal verdict: stay at your own risk.

P.S.: I know I don't have many reviews on this site, but you can check out my reviews on Yelp, where I have several of them, including a copy of this exact review. You can find me by searching for "Calvin A." under Member Search. Hopefully my Yelp reviews disprove any ideas folks may have about me being a troll. Thanks for reading.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank calvin a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 10 May 2012
I really appreciate you taking the time to share your experience with us. We take our guest comments and reviews very seriously. I can't tell you how sorry I am to hear about your stay with us. If you wouldn't mind providing me with your contact information, I would like the opportunity to offer you a personal apology. My email address is gm.la121@choicehotels.com.

Again, I am very sorry. Please accept my sincere apology.

Sincerely,

Kimberlee Stone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northbrook, IL
1 review
Reviewed 26 April 2012

Smaller room than expected, but was nicely furnished, and comfortable. Staff was friendly and helpful. The guest computer and printer in the lobby was great for those who don't bring laptops/I-Pads on vacation, and it was free. The complimentary breakfast included eggs, waffles, cereal, yogurt, fruit and beverages. In short, unless you are very fussy, it was good. Only concern is the small parking lot at the hotel. However, there is a small covered overflow lot 1/4 block away, which is helpful. Location is right off I-10 at Clearview Blvd., and is convenient for driving into NOLA; about 15 minutes away.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jabbar410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 10 May 2012
Thank you for taking the time to review our hotel! I'm delighted to hear you enjoyed your stay with us. We hope you come back and visit us again soon. Take care!

Sincerely,

Kimberlee Stone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, Kentucky
Level 2 Contributor
6 reviews
Reviewed 23 April 2012

We stayed here during the final four and enjoyed it very much. All of the staff...from front desk to housekeeping was super nice. We even enjoyed the continental breakfast and the young lady that took care of it.
The hotel is super clean and only a 5 minute easy drive to the Superdome!!
And did I mention that our Kentucky Wildcats brought home the big trophy!!

Thanks for a great and enjoyable stay.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joycemiller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 8 May 2012
Thank you so much for taking the time to share your thoughts with us! Our staff works very hard to achieve excellent guest satisfaction. It's so nice to hear feedback like this from our guests. I will share your wonderful compliments with all of our team members.

Again, thank you. It really means a lot to us.

Kimberlee Stone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UNION
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 April 2012

My family and I stayed here while visiting my son and his family. We were very pleased with the Sleep Inn and Suites. The staff was awesome, the room was very clean, the beds were very comfortable. The breakfast had a little bit for everyone, hot and cold. The coffee was great. Even tho it was close to I-10, we heard no noise at all. Our GPS had no problem finding it. I would definately stay here again and will tell everyone that if they are planning a trip to the New Orleans area to stay at the Sleep Inn. They will be happy they did. We loved it.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 8 May 2012
I'm so excited to hear how much you enjoyed your stay with us! I will share your wonderful comments with all of our staff. Come back and visit us again soon!

Take care!

Kimberlee Stone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
xxx
Level 6 Contributor
557 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 924 helpful votes
Reviewed 12 April 2012

Happy to see all basic things you will expect from a typical sleep inn such as clean room, free breakfast (even includes some hot scramble eggs and sausages). Glad to have free Wifi and flat screen TV as well. Welcome bag including snacks and a water bottle is a real surprise to me. Good job!!!
Thing that could improve: limited parking space and now with FQ music festival all hotels are more crowded than usual I guess. So there are many cars ended up parking over surrounding streets. There is also a sign in front of hotel that they are not responsible for any loss. Hotel is in deserted end of a road and since they can invent to charge $1/night for a safe box, why don't they hire someone with uniform at night to reassure us?

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bigboy61455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 8 May 2012
Thank you for taking the time to review our hotel. I'm glad to hear you enjoyed your stay with us. I'm happy to inform you that we are making many upgrades to the property! We recently opened a new garage located on Trenton Street to accomodate our overflow parking.

Although this is a very safe area, our management company is reviewing the possibility of adding overnight security during high occupancy nights. We are always looking for ways we can improve!

I would also like to apologize for any inconvenience regarding our in-room safe fee. We provide the safes as an added security feature for our guests who travel with valuables. The $1 per day fee covers a limited warranty up to $5,000 of loss. Our front desk staff is trained to issue any requested safe fee refunds.

I hope that you come back and visit us again soon! Just let the front desk know if you do not require the safe and we will be happy to remove the charge for you.

Thanks again for sharing your thoughts with us! It's very helpful to see things from the guests perspective.

Sincerely,

Kimberlee Stone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 April 2012

I stayed at sleep inn and suiets for about 3 days for an event. My stay was excellent i was handled with respect. the front desk girl was very but my reasons for giving this review is because of my experince with the breakfast women Ms. Tysheka she was excepcional she was very attentive to everything she made sure she had a one on one experince with every person which indeed made me feel like i was family!!! I would always rebook with sleep inn in Metairie when coming to Louisiana because of Tyshekas great service she provided!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tha22325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, General Manager at Sleep Inn & Suites, responded to this review, 9 April 2012
I'm so pleased to hear that you enjoyed your stay with us!

Tysheka is a wonderful employee and we are very lucky to have her on our team. I'm glad you had the opportunity to meet her and see her sunny personality! She truly is a remarkable person.

Thank you for taking the time to tell us about your experience. We hope to see you again soon! Take care!

Sincerely,

Kimberlee Stone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 4601 Utica St, or 4601 North I-10 Service Road, Metairie, LA 70006-6519
Phone Number:
Region: United States > Louisiana > Metairie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Best Value Hotel in Metairie
#1 Romantic Hotel in Metairie
#1 Family Hotel in Metairie
#1 Business Hotel in Metairie
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 70
Official Description (provided by the hotel):
If using a GPS system please put in 4601 Utica Street to get directly to us. ... more   less 
Reservation Options:
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Also Known As:
Sleep Hotel Metairie
Sleep Inn And Suites
Sleep Inn Metairie
Metairie Sleep Inn

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