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“Review of Sleep Inn & Suites in Metairie, LA”
5 of 5 bubbles Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #1 of 22 Hotels in Metairie
Certificate of Excellence
Poquoson VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Review of Sleep Inn & Suites in Metairie, LA”
5 of 5 bubbles Reviewed 30 October 2013

This is a wonderful motel and it is in perhaps the safest suburb of New Orleans. The maid service and maintenance people are fantastic (especially Coandice), my room was spotless each day, the breakfasts---included in the price of the rooms---were with scrambled eggs, sausage, juices, coffee, waffles, cereal and all good. Free newspapers. Great beds (I had a king size for about $100 on a Saints football weekend!). Great AC, TV, shower, microwave. The desk staff is friendly and hard-working to make sure guests are taken care of, especially Ariel and the Manager.

Room Tip: All seemed great!
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Edwin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 6 November 2013
To Our Valued Guest,
Thank you so much for the awesome review of our staff and hotel.We do want to make our guest feel like they are at their "Home Away From Home". And we love to make every guest stay memorable. We hope to see you again in the near future you and all the guys for your reunion!

Thanks again for staying with The Sleep Inn & Suites of Metairie

Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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546 reviews from our community

Traveller rating
    300
    186
    48
    6
    6
See reviews for
193
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82
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Tucson
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

We spent 4 nights and each day was a wonderful experience. The free breakfasts were great compared to other similar size hotels. The staff was extremely helpful, taking care of all of our needs for the stay. Dane and the ladies are certainly customer oriented. I would highly recommend Sleep Inn as an alternative to the congested FQ area.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tucson_8714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 6 November 2013
To Our Valued Guest!
We are so happy to hear that our team could make your stay with us most memorable. We are glad that we were accommodating to you and your friends that we could make that reunion for you guys a good one! We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

I had the pleasure of staying here for business a short while ago, and I have to say that I was truly blown away with my stay and the level of customer service I received.

As a person that travels for work on occasion, I can honestly say that the first thing that I look for after flying for hours (and then in some cases driving for an hour or two) is a clean room, a hot shower, and a comfortable bed. This hotel delivered that...and more. From the moment I arrived at the hotel the front desk staff was courteous and friendly. Check-in was quick and easy; I gave the front desk clerks my driver's license and credit card, and they gave me my room key within two minutes. (Note: They will make a photocopy of your ID for security purposes, in the event you're locked out of your room and don't have your ID on hand.) They do have security cameras monitoring every hallway and stairwell in the building, which really made me feel secure.

The room that they gave me was a suite, and it was very clean and comfortable. The bed was extremely comfortable, and I had no problems falling asleep each and every time I laid on it. The restroom was a very nice size, and even had a Jacuzzi in it! Water pressure and temperature was very constant.

As other reviewers have mentioned, parking can be a bit difficult. The hotel has a small lot next to the building, and they have some parking spots across the street from the hotel. There is also street parking available.

The hotel is right off of I-10, and a short 15 minute drive will put you right in the heart of the French Quarter. There's also a Target across the street, a Dunkin Donuts about a 5 minute drive away, and a few fast food restaurants in the vicinity.

The next time I come down to the New Orleans area, whether it be for work or pleasure, I'll definitely look up this hotel again!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 27 October 2013
To Our Valued Guest!
Thanks so much for the excellent review. We are so happy to hear that our team could make your stay with us most memorable. Our rooms are very spacious and clean and we are glad that we were accommodating to you. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

The parking was very limited so don't arrive late. The outside of the place is not that eye catching but once in the lobby it looked great. The place was spotless. We were first given a handicap accessible room. It was really clean but my husband did not like the way the shower was set up so we requested another room. They immediately gave us another room. This room was also spotless. It looked as if the entire hotel had new carpet. Staff was amazing. A big thank you to whoever found our bottle of wine in the first room and left it at the front desk. My husband was trying to get it cold so he put it in the refrig and when we moved to the second room forgot it. Breakfast was good, nothing exceptional about it. Beds were really comfortable. I guess the only complaint I had (which I didn't voice at the time) was they used some type of scented air freshener through the AC system and it really bothered my allergies. The smell was pleasant but a little strong for me.

When checking out staff asked if the second room was okay. They seemed sincere and wanted to make sure we had been satisfied. I would highly recommend this Sleep Inn. I had never stayed in a Sleep Inn before and did not know what to expect but I will definitely consider this chain since my first experience was so pleasing. Thank you, Sleep Inn and your great staff.

Room Tip: Choose a room on an upper floor. The first floor has windows to the outside.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosielie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 27 October 2013
Thank you for taking the time to do a review of our hotel on your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Cindy Bishop (CHA)
Assistant General Manager
Sleep Inn & Suites
504-887-5337
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 October 2013

Easy on and off of I10, local restaurants and complete staff made our 4 day visit a complete success. The room was all we needed, clean, quiet and comfortable. We got there and Donald gave us directions to a great restaurant. When we encountered a safe problem, the maintenance staff resolved it quickly. When we had to leave early, and before the posted time of breakfast, Monique opened 15 minutes early for us. She made coffee, cooked the eggs and set up the room. I can only thank them, and let all know I will always stay there when in New Orleans. Oh, the location is perfect, equally between the airport and the Quarter. Thank You all

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wisc-Retiree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 14 October 2013
To Our Valued Guest,
We are so thankful for such a great review of our hotel and staff. We want you to have a memorable experience when you stay with us! We strive for excellence in all we do for you. Thanks again for your review and we will see you on your return trip to New Orleans



Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagle, Idaho
Level Contributor
441 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

We stayed at the sleep inn in Metairie for 4 days this week the location was great , the hotel clean and safe ! Breakfast area a little tight , no issue . The room was clean and had everything we needed.

The only issue we had was housecleaning was different on each day sometimes not great sometimes Good ?
Front desk at night not very friendly at times.
For the price a great value , not the greatest service at times, especially at night .
Mike

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 11 October 2013
To Our Valued Guest
On behalf of our entire team, I would like to apologize for failing to exceed your expectations especially on our evening shifts and in Housekeeping as you would have liked. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Cindy Bishop (CHA)
Assistant General Manager
Sleep Inn & Suites
504-887-5337
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontotoc, Mississippi
Level Contributor
168 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

This is the second time I have stayed here. It has about become my favorite place. The Front Desk staff are very concerned about your stay. I was greeted wonderfully. My room was large, clean and most comfortable. I really enjoyed the jacuzzi tub. The breakfast is among the best for an econmy Motel. Food is always fresh and adequate. This is a great stop. Thank you for being there.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Food_man56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm121, Manager at Sleep Inn & Suites, responded to this review, 11 October 2013
To Our Valued Guest,
Thank you so much for the awesome review of our staff and hotel.We do want to make our guest feel like they are at their "Home Away From Home". And we love to make every guest stay memorable. We hope to see you again in the near future.

Thanks again for staying with The Sleep Inn & Suites of Metairie

Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites

Property: Sleep Inn & Suites
Address: 4601 Utica Street, or 4601 North I-10 Service Road, Metairie, LA 70006
Phone Number:
Region: United States > Louisiana > Metairie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Business Hotel in Metairie
#1 Family Hotel in Metairie
#1 Romantic Hotel in Metairie
#1 Best Value Hotel in Metairie
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 70
Official Description (provided by the hotel):
If using a GPS system please put in 4601 Utica Street to get directly to us. ... more   less 
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Also Known As:
Sleep Inn And Suites
Sleep Hotel Metairie
Sleep Inn Metairie
Metairie Sleep Inn

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