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“Food good, customer service mediocre” 3 of 5 bubbles
Review of Bonefish Grill

Bonefish Grill
Ranked #31 of 503 Restaurants in Metairie
Cuisines: American, Seafood
More restaurant details
Restaurant details
Good for: Groups, Kids, Child-friendly, Bar Scene
Dining options: Dinner, Lunch, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
New Orleans, United States
Level Contributor
19 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Food good, customer service mediocre”
3 of 5 bubbles Reviewed 27 July 2014 via mobile

Went to restaurant for dinner with a friend especially for Bang-Bang shrimp appetizer which was fantastic! The main courses were both fish dishes that were also excellent.
The problem we had was with drinks. We ordered 2 watermelon martinis. They were tasty but had very little per glass. To start the glass was only 2/3 filled and there was a GIANT skewer of frozen watermelon in the glass. Once I pulled out the fruit stick, the glass was then 1/3 full & 3 sips later it was gone for $8.5 each!! We didn't complain but ordered different martinis for our 2nd drinks.
Later the manager came by in a general way to ask about how we were doing, asking several tables. I decided to tell him about our 1st drinks. He immediately claimed that there are 2 oz of liquor in every martini as standard practice & implying that we were mistaken. We explained about the garnish being the potential problem & he insisted that made no difference. (Our 2nd martinis did not have the garnish & our same size glasses were practically full.) To apologize he offered a complimentary drink to us. ONE dessert (espresso) martini was delivered to our table. He would have been better off bringing none or not offering at all!!
I'm hoping that because it is a fairly new location recently opened, they are still working out the kinks. Will probably give them one more chance because the food c was good, but will not waste money trying to order an expensive, insufficient cocktail again! Also hope that management training school might offer their staff a refresher course!

Helpful?
Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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69 reviews from our community

Visitor rating
    28
    24
    10
    5
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
New Orleans, Louisiana
Level Contributor
137 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 152 helpful votes
“Great Appetizers and Friendly Attentive Servers”
4 of 5 bubbles Reviewed 22 July 2014

No reservations needed here and outdoor seating is available. Our party only tried 2 of their appetizers (fried shrimp with sweet sauce and spicy wontons), but they were very good and flavorful. Our server was very nice and came by our table a few times throughout the evening to make sure everything was fine. We tried 2 of the entrees (grilled salmon and shrimp/scallops) but preferred the appetizers. Prices were reasonable but portions are not large. Overall, would come back again.

  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank wendy5o4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Metairie, Louisiana
Level Contributor
29 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Bang Bang fun”
5 of 5 bubbles Reviewed 22 July 2014

Went to eat with my husband,sister and brother in law for dinner. Has always food, service and atmosphere was great. Cocktails were excellent. On the drinks served in funky glass to accomodate new ice cubs to give slower melting point of ice. Kye lime pie is our favorite dessert as well as Bang Bang shrimp for appetizers.

  • Visited July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank gjems5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Acworth, Georgia, United States
Level Contributor
105 reviews
66 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“An excellent meal and experience”
5 of 5 bubbles Reviewed 21 June 2014

While traveling with my wife and son in New Orleans we had the opportunity to have dinner at this restaurant. The atmosphere was excellent and we didn't wait long for a seat as we arrived for dinner early. Our server was cheerful and quickly brought our drinks. We thoroughly enjoyed the Bang Bang shrimp appetizer which was a good sized portion for the three of us with great flavors and the shrimp cooked just right. I had the Tilapia Imperial which was excellent! The fish was great as was the stuffing. The seasonal vegetables had great flavor and the potatoes au gratin were also great. My wife had the Florida Cobb Salad which she loved and my son have the Kobe beef burger with chips and he raved about it.

Our server was very attentive and kept our drinks filled.

This was an excellent meal and a great experience. I wish we had one close to us in Atlanta!!

  • Visited June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
1 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Mississippi
Level Contributor
74 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Always excellent ”
5 of 5 bubbles Reviewed 4 May 2014 via mobile

Everywhere I travel to I've found these restaurants to be great. Menu offerings are diverse, great & quality. Service is top notch & you can't go wrong in choosing this chain.

Helpful?
Thank ibuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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