Besides a comfortable bed and plenty of hot water, I really don't have much good to say about this hotel. Our 3 night stay in this dirty hotel was $574 before tax. I would not recommend this hotel to anyone.
I booked the room through Booking.com. It was a king room with sitting area, small refrigerator and breakfast included. When I checked in I asked about the breakfast and the manager said that shouldn't have been promised, lectured me on booking through a third party and, after I showed her my receipt with description, reluctantly gave me vouchers for breakfast for the 3 days of my stay.
When we got out of the dirty elevator on our floor, there was a faint smell of urine. The room itself had an odd layout. You entered into a sort of unlighted hallway, walked past a large bathroom and a door connecting to the room next door into a room that was really too small for a king-sized bed. The "sitting area" turned out to be a small desk with a single chair. The sort of cold refrigerator was hidden in the armoire. The walls were dirty, the faux leather headboard had what looked like grease spots on it and the tiles in the bathroom had mold on them. The water in the shower/tub was slow to drain. By the time I finished with my short shower there was about 3 inches of water standing in the tub.
Each morning the floor in the restaurant at breakfast was sticky and looked like it hadn't been properly mopped from the bar scene the night before. According to the front desk person, breakfast on our final morning was supposed to begin at six which was good because we needed to get on the road early. We went into the restaurant and when no one came to seat us I went and found a staff person who said to sit anywhere. We did and went to get our food only to discover that there were no plates and no food in the chafing dishes. I let the night audit clerk know that there was no breakfast and she said she'd leave a note about it. She didn't offer to reduce our bill or compensate us in anyway.
- Official Description (provided by the hotel):
- Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Metairie New Orleans Airport Hotel Metairie