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Extended Stay America - New Orleans - Metairie
Ranked #16 of 24 Hotels in Metairie
Reviewed 16 June 2014

We stayed for an assembly the weekend of June 13-15. The rooms were clean and staff were wonderful. The only problem I had was our room smelled like cigarettes even though it was a non-smoking room. But everything else was great. We didn't have the eat and grab breakfast, so I can't give a review on that.

  • Stayed: June 2014
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Thank nina65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 70 of 99 reviews

Reviewed 14 June 2014

This hotel is located in Metairie next to a couple of not-so-nice looking hotels, but standouts from the rest. The hotel looks freshly renovated and the room was nice and clean. The kitchenette was nice, and came with basic utensils and cooking pans. The bed and pillows were comfortable. The grab and go breakfast was very basic, but they ran out food before 7 am, but offered a nice selection of fruit, oatmeal, muffins, and breakfast bars. There are not many working TV channels which was a little disappointing, but all of the standard channels worked. There is NO regular housekeeping so you have to exchange your towels at the front desk and take out your own trash. However, overall, it was a nice stay and offered a more economical option than other New Orleans hotels.

  • Stayed: June 2014, travelled on business
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Thank BAE2013A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 1 July 2014

I want to thank you for taking the time to post a review of your stay. We apologize that the channel selection did not meet your expectations. Thanks to your feedback, we have resolved the issue. We are happy to read that we provided you with overall great service and a clean room.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Reviewed 5 June 2014

We had read the mixed reviews, but it offered what we were looking for. We found the location to be absolutely perfect for us to get onto the Highway. The room was very clean, the bed comfortable. We certainly did not notice any 'odours'! The hotel does not look tired. The staff were a great help to us both, any questions we had, the answered. The 'to go' breakfast worked well too. Coffee and oats and apples. Could not ask for more. Very good value. Thank you

  • Stayed: May 2014, travelled as a couple
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Thank pworth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Given all the negative online reviews, I was reluctant to stay here. However, having stayed there I can state with confidence that those negative comments are unfounded. The hotel and room was clean and the staff was great. There was plenty of hot water. Rooms have been completely renovated. Hotel access is very easy being at IH-10 and Causeway Blvd. Many nice restaurants in the nearby area. I would stay again.

  • Stayed: May 2014, travelled on business
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2  Thank Josephers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 30 May 2014

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean room, the service our staff provided, and our hotel's location. The staff and I would love to provide you with another comfortable stay in the future.

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Reviewed 27 May 2014

We stayed on 3rd for and when we walked in our room we said WOW! Didn't expect that it would look so nice and clean. The lady that check us in I think Catletta was great and very professional! She smiled while checking us in. We don't get that at the Ramada! She seen us get off the elevator and ask how was everything we our room, my husband was impressed. Sunday the trash room was full of trash and should have been taken out. Overall I would recommend and stay again. Thanks for a great weekend!

  • Stayed: May 2014
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Thank RedhotNO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

This was our second stay at an Extended Stay America and the first time at this location. We chose this hotel because we like having the kitchenette, the price was more reasonable than downtown New Orleans and it has free parking. The front desk staff was pleasant, the room was clean but we did have odor issues. The floor was supposed to be non-smoking but obviously some of the other people staying there didn't follow that. The wifi speed was on the slow side as we chose not to upgrade ($) to the faster speed so we could not watch Netflix. The location is about half way between the airport and New Orleans and it was an easy 15 minute drive to get into the city. There is a mall a few minutes from the hotel and a couple of different areas that have restaurants. It is a decent place to stay but nothing fancy.

Room Tip: Away from the highway.
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  • Stayed: April 2014, travelled as a couple
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Thank DebAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

We stayed at this extended stay from 4/6 - 4/11. We went to LA to visit with an Army friend my hubby hadn't seen in 46 years and to sightsee in the French Quarter. We were received by Donna, a very nice, polite young lady. She was very friendly. We wanted a room on the 1st floor and took the only one available. Understand this is an extended stay, we have stayed at the Wyndham and have encountered more problems than we did here paying much more for less days. The room was good, the sink drains in bathroom and kitchen went down slowly, but we didn't see anything to report there. We did have hot water, it took a while to heat, but that was not a big deal. The refrigerator was great, we didn't use the stove nor microwave as we left very early each day and came back just to lay back and watch tv or be online. Its conveniently located 15 minutes from the French Quarter so we didn't use our car and just took a taxi to avoid having to look for parking. You have to take out your own garbage, that is true of every extended stay, and I don't see it to be a big deal. My husband threw our car keys away in the dumpster as he was throwing away the garbage and I went to the front desk and they sent a very nice young man out to retrieve them. TV and internet connections were good. The staff we encountered were very friendly. The rooms are comfortable. We had a great time and we didn't see anything wrong with the room. I rated as very good because the shower floor could be cleaned a bit better and we spent 2 days killing moths, which again was no biggie. Would we stay there again? We definitely would and will. Like I said at the beginning, we travel a bit and have stayed in pricier places with way worse results than we received at this Extended stay. We recommend it.

  • Stayed: April 2014, travelled as a couple
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1  Thank soryandlarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - New Orleans - Metairie, responded to this reviewResponded 21 April 2014

Thank you for taking the time to write a review of your stay. I’m so happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!

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Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Region: United States > Louisiana > Metairie
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 24 Hotels in Metairie
Price Range: £59 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New Orleans - Metairie 2.5*
Number of rooms: 20
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

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