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“Spring Break Family Vacation”
Review of Comfort Suites

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Comfort Suites
Ranked #5 of 14 Hotels in Monroe
La Cygne, Kansas
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Spring Break Family Vacation”
Reviewed 8 April 2013

This hotel was in renovations but was very nice, and clean. Staff was friendly and helpful. I loved the fact that they had rooms that could fit my family of 6 instead of having to get two rooms like at most hotels. Continental breakfast, and happy hour with cocktails and snacks. Location is easy to get to and close to shopping and restaurants.
Would stay here again!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Laurie4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 17 April 2013
Dear Laurie4kids,

Thank you for taking the time to write a review for the Comfort Suites of Monroe, LA! We truly appreciate your feedback and were thrilled to hear that you enjoyed your stay with us. We know how important it is to make sure your family is comfortable and taken care of while traveling and were honored that you chose our hotel during your visit!

We hope we have another opportunity to serve you in the future once our renovations are complete! Thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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149 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Waco, Texas
Level 5 Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 April 2013

We stayed on the 2nd floor and it was very obvious renovations were ongoing. Wallpaper was off the walls, carpet absent in hallways, rolling scaffolds lined the halls with plaster & paint cans on them. Internet connection was fast & easy. Breakfast was adequate. Room was clean & spacious; mattress was very comfortable. Location was convenient just off I-20.

Room Tip: Call first to be sure renovations are completed.
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 17 April 2013
Dear Jerre G,

Thank you for taking the time to share your feedback about the Comfort Suites of Monroe, LA. We apologize for the inconvenience our renovations caused you during your stay with us. We are undergoing major changes to improve and update our property! We were happy to hear that you were satisfied with the internet, breakfast, guest room, and location.

We hope we have another opportunity to serve you in the future once our renovations are complete! Thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, NC
Level 6 Contributor
178 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 February 2013

The hotel is just off I-20 in a quiet area, The people were very nice and the rooms which were recently renovated were clean and well appointed. The lobby/ breakfast area was very appealing. Breakfast was great. I would recommend this hotel.

Room Tip: If you like Chinese food, one exit east on I-20 is Pecanland Mall Dr. Drive on the service road past...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Impalajohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 6 March 2013
Dear Impalajohn,

Thank you for taking the time to review the Comfort Suites of Monroe, LA! We were thrilled to hear that you enjoyed your stay with us and we truly appreciate your kind comments about our hotel, our staff, and our breakfast. We certainly hope to serve you again when your future travels bring you back to the Monroe area!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Smyrna, Tennessee, United States
Level 5 Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 January 2013

I stayed at this property several years ago and remember it being better. There is renovation going on but that is not an excuse for not servicing my room, being in a smoke free room that had been smoked in, and generally just not feeling clean. I paid $96 per night for a $60 experience. If you are like me and frequent Choice Hotels properties then go on down the interstate to West Monroe and try that Comfort Suites.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RegularTraveler_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 4 February 2013
Dear RegularTraveler_13,

Thank you for sharing your feedback about the Comfort Suites of Monroe, LA. We regret that you were disappointed with your stay at our hotel and apologize for the inconveniences caused to you. We understand there is nothing more important than being relaxed and having a clean, comfortable place to stay in your home away from home. Your comments and concerns will be shared with management and the staff so that we can improve for the future.

We send you our sincerest apologies and hope that you will give us another chance should your travels bring you back to the area.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 December 2012

I was going to get pecans in MLU and decided to stay overnight here. Smoke free rooms are a plus since a lot of Truckers stay here. Service very good but food is limited to carry-out pizza and Chinese. The Pecanland Mall is nearby and cab is $10 each way. Had the coffee and danish in the morning and left with a USA Today. MLU Airport has been updated with Jetways and a cool Louisiana Zydeco bar so enjoy 2 hrs. before your flight.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twoandfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 24 January 2013
Dear twoandfro,

Thank you for reviewing the Comfort Suites of Monroe, LA! We were pleased to hear that you were satisfied with our smoke-free rooms and that you were able to enjoy a coffee and danish for breakfast. Should your travels bring you back to the Monroe area, our front desk agents would be more than happy to provide you with various dining options in the area.

We understand how important it is to feel relaxed when you are away from home. We thank you for choosing our hotel and hope to see you again!

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Hazleton, Pennsylvania
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 December 2012 via mobile

This hotel is what I expected in a Comfort Suites. The lobby was recently renovated and is beautiful. Some rooms are also being updated.

Rooms were clean and featured all the basic amenities. Close to the interstate.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A1_Daddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 17 December 2012
Thank you for taking your valuable time to write a review on TripAdvisor regarding your recent stay at the Comfort Suites of Monroe, LA. Our entire team strive to provide our guests with the best possible service and amenities. It is always nice when someone recognizes their efforts.
We sincerely hope you will return to our hotel in the future.

Thank you again!

Janie Russ,
Directo of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 September 2012

I haven’t stayed in Monroe for about 2 ½ years but prior to that, I had at least a dozen visits. This was always the premiere location to stay in Monroe. But the location is starting to show signs that the owner is starting to let it go. (I.E: Don’t get your suitcase wheels caught on the old loose carpet in the elevator…which is only there to cover the loose floor-tiles. AC is long past due for cleaning, etc). Breakfast selection has been cut way back to the basic Choice selections instead of a lot of little extras they used to have. The staff is still very friendly tho. But one issue..ok, its petty, but when you travel a lot, these are the little things that stand out. The first time I stayed I noticed the snack and soda machines were low. OK, so….except the next time, same thing…and again. It was turning into the joke of each stay. I looked back on the review of my 4th visit. Same thing. The machines are always ¾ empty. Doesn’t this location understand profit center? Oh well…it was time for a change.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrBigTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMRuss, Director of Sales at Comfort Suites, responded to this review, 3 October 2012
Dear MrBigTraveler,

Thank you for reviewing the Comfort Suites of Monroe, LA. I would like to start by thanking you for making our Comfort Suites your hotel of choice over the years. I would also like to assure you that all feedback given to us from our guests is taken into serious consideration and truly appreciated so that we can improve for the future. Furthermore, it is my pleasure to share with you that we are undergoing renovations in the very near future to better serve our guests and visitors.

We certainly hope that you will give us another chance during your future travels to the Monroe area. Thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 1401 Martin Luther King Jr. Drive, Monroe, LA 71202
Phone Number:
Region: United States > Louisiana > Monroe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Monroe
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
The Comfort Suites of Monroe has completed its over $500,000 renovation. Our guest suites, public areas are all "new". We are an interior corridor all suite hotel at a great location, centrally located near major businesses, local attractions, shopping, and dining. A few of our services include complimentary hot breakfast, free Wi-Fi in all areas and guest suites, micro-fridge in each guest room, indoor fitness center. We consider it an honor to serve as the "Hotel of Choice" for travelers to Northeast Louisiana. ... more   less 
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Also Known As:
Comfort Hotel Monroe
Comfort Suites Monroe
Monroe Comfort Suites

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