Traveling all day with 2 kids you want a non-event ending, right? So first the toilet had been used by a maintenance worker or something. Then the sheets for the pull out sofa were wet. The front desk clerk (sorry I never got your name!) was superb. Rushed up to clean the lou herself. Offered to move us. Apologized. Then the sheets. Instantly had new sheets. Again offered to move us. Brought cookies.
Things happen. Her genuine concern and response made these the most trivial of hassles for us. Excellent hotel, exceptional service!
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