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“Exceptional welcome and staff”

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Comfort Suites Natchitoches
Ranked #2 of 15 Hotels in Natchitoches
Hythe, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Exceptional welcome and staff”
Reviewed 5 October 2013

We were on a road trip, which stalled in Natchitoches after we landed at Comfort Suites. The hotel was simple to locate; it's right by exit 138 on the I-49.
On arrival, we were greeted by Morgan on reception, who welcomed us like long lost friends. She was incredibly helpful and when she learned that we were new to the area, she went out of her way to provide us with details of attractions, things to do and places to eat. She even gave us a customised print out of directions! We immediately extended our stay on the basis of her recommendations and enthusiasm alone.
It was the right decision. There's a great deal to do and see in the area, which is rich in history. Not only that, but there is no shortage of wonderful places to eat in town, which is only a short and very straightforward drive from the hotel. By the end of our first full day, we'd decided to extend for the remainder of the week. That decision, in part, was helped by the fact that our hotel was so good.
Our room on the second floor was clean, quiet, comfortable and well-appointed. The aircon was efficient and remarkably quiet. Parking was never an issue, even though the hotel filled up at the end of the week. Wifi was consistent and connection was simple and robust. The gym is well equipped and I found it was always empty (at 6am).
The housekeeping staff maintain the hotel to an excellent standard. Everywhere is spotlessly clean and all the staff are friendly, polite and helpful. The reception staff's enthusiasm seems boundless; they're all interested in how we spent our day and what we thought of the places we visited or how we found the restaurants.
Although we're a long way from home, we've been made to feel entirely at home here. There is no shortage of that famous Southern hospitality, and when (not if) we return to Natchitoches, we'll have no hesitation in booking into Comfort Suites again.

Room Tip: Rooms on the eastern side are quiet and cooler in the afternoon.
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  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank slapstyxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 26 February 2014
Thank you so much for taking the time to write this review about our property. It's always special to have individual staff members, such as Morgan, recognized for their service! We appreciate all the compliments about the staff, hotel, and town of Natchitoches. We hope to see you again in the future.
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
New York, New York, United States
Level 6 Contributor
335 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 23 September 2013

Due to a death in the family, we needed to get quick reservations in Natchitoches so that we could fly in and coordinate & plan my fiancee's fathers funeral. We booked online at ChoiceHotels.com and it was seamless as always. In fact, I needed to cancel my Thanksgiving reservations and re-book for this trip and it worked flawlessly .Naturally with all the rushing around, we had forgotten some personal items (toothbrushes, toothpaste etc) but as always, Comfort Suites came through with replacements. Check-in was a breeze considering we arrived at 11pm from Alexandria International Airport and the service at the front desk was just fantastic. We booked a King Suite and I was fortunate to get the same room i had stayed in 2011 (Room # 205). All rooms were spotless and the bathroom was as clean as could be. If I had to make any negative comments, it would be that the room really was too dark in the evening and needed more lighting and the mattress could have been a bit firmer. Breakfast selections were wonderful and quality of food was fine. Parking was more than plentiful and access to Natchitoches was a quick 8 minute drive down LA-6. Please note that from a GPS standpoint, use an alternative address for Comfort Suites as 757 Hayes Avenue does not work with mapquest or Garmin. I used Wendy's at 5103 University Pkwy as its right near Comfort Suites or use Latitude: 31.728081 Longitude: -93.15258. Wireless Internet connection was fast and connecting was hassle free....In terms of $$, we feel that Comfort Suites delivers great service and value for what you will pay. We hope to be back in the near future and would always consider Comfort Suites to be our home away from home ....

Room Tip: King Suites on the 2nd Floor a great value ......
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank eminker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 18 February 2014
Wow, we are blown away by your review of our property during what was difficult time for your family. One of the best compliments a hotel can received is to be called a "home away from home". Thank you for taking the time to write this and sharing your experience. We look forward to seeing you again soon.
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Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 September 2013 via mobile

We stayed one night in a king. We had room 106 which was right beside the pool. The room was very small and the bathroom even tinier. The door to the bathroom opened inward and would have made more sense opening outward. The bed was extremely comfortable. The fridge and microwave were nice touches. The internet sucked but thats normal it seems for most hotels. The front desk guy was wonderful and the lobby smelled clean when you walked in. The pool was good but needed a skimming across it. The noise from the pool didn't bother us until the morning while we were trying to sleep and we could hear people talking. Breakfast was plentiful although we didn't partake.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Lerc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 18 February 2014
We appreciate your honest opinion and review of our property. Thank you so much for the kind comments about our front desk staff and cleanliness of our lobby. We have taken steps to improve some areas that you mention such as the pool and internet speed. We hope to see you again in the future. Again, thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
River Ridge, LA
Level 4 Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 August 2013

We’ve stayed at this fine facility before (and found it to be new, comfortable & nicely decorated), but I’m writing this particular review because I was equally impressed when I DIDN’T stay there! The Front Desk was amazingly helpful and understanding when I had to cancel my reservation 5 minutes after I arrived. I wish I had gotten the name of the sweet Receptionist who was so kind and understanding.

My sister & I checked in Friday, Aug 23rd, excited to be in Natchitoches to visit with our nephew, niece and their brand new baby. After we had brought all our stuff up to our room, we got a call telling us that the baby was being rushed to an Alexandria hospital. We were able to cancel our reservation with no problem. Of course, we chose Comfort Suites when we got to Alexandria! Who wouldn’t?

Thanks to the staff, management & owner of the Comfort Suites in Natchitoches. We will be back! You're simply awesome!!!!!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elaine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 18 February 2014
Thank you for taking the time to write this review! We understand that unplanned situations do occur and I am very pleased to hear the front desk was accommodating to your circumstance. We look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gulf Breeze, Florida
Level 6 Contributor
174 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 August 2013 via mobile

This is the second time we have stayed @ this fine hotel...better than most 2 1/2** in cleanliness, size & breakfast offerings! This delightful town of Natchitouches established in 1714 on the Cane River is charming and historic. A wonderful place to stroll & enjoy good eating...a must see! Just off I-49, a delightful North-South divided highway drive through Louisiana!

  • Stayed August 2013
    • Value
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Helpful?
Thank gb7ihla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 12 December 2013
Thank you for taking the time to write us this wonderful review! Having you as a repeat guest is the best compliment! We are so happy that you enjoy the charm of Natchitoches and thank you for sharing you pictures on here. We look forward to seeing you again soon.
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2013 via mobile

Traveling all day with 2 kids you want a non-event ending, right? So first the toilet had been used by a maintenance worker or something. Then the sheets for the pull out sofa were wet. The front desk clerk (sorry I never got your name!) was superb. Rushed up to clean the lou herself. Offered to move us. Apologized. Then the sheets. Instantly had new sheets. Again offered to move us. Brought cookies.

Things happen. Her genuine concern and response made these the most trivial of hassles for us. Excellent hotel, exceptional service!

  • Stayed July 2013
    • Value
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Helpful?
2 Thank Altways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 13 September 2013
Wow, I really can't thank you enough for the review! We really appreciate your understanding for the hiccups you experienced at the beginning of your stay. We are so happy that you gave us the chance to turn things around! It's guest like you that make our jobs so enjoyable, even when the unexpected happens! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 5 Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 July 2013 via mobile

The first room we got was on the first floor by the pool. We had drove 8 hours and really did not care to hear the children having a really good time. The hostess glady moved us to a really nice and quite room. No problems. Great place to stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RE G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuites228, General Manager at Comfort Suites Natchitoches, responded to this review, 13 September 2013
Greetings Houston reviewer!!! Thank you for taking the time to wirte us this review! Very happy to hear the guest service agent was able to move you to a room that was more comfortable for you. We understand that every guest is different and try to meet each guests' standards and expectations, so it's very nice to hear we were able to do that for you! Happy traveling!
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Additional Information about Comfort Suites Natchitoches

Property: Comfort Suites Natchitoches
Address: 151 Hayes Ave, Natchitoches, LA 71457-7182
Phone Number:
Region: United States > Louisiana > Natchitoches
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #2 of 15 Hotels in Natchitoches
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Suites Natchitoches 2.5*
Number of rooms: 83
Reservation Options:
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