I was refused a non - smoking room, I was told that there were not available. Even though I explained my bad allergies to cigarette smoke, they were very rude. After much back and forth with the management I was given a non-smoking room. (The same room that I was told didn't exist) I was treated very rudely, and unprofessionally. I have never had such poor customer service at any hotel that I have stayed. The breakfast was of poor quality, and the 1st day their pancake maker was Un-operational. I also noticed many of the staff on their cell phones, walking, standing, and working. Which I think is very unprofessional to operate any of your personal business during working hours in the view of the public.
- Official Description (provided by the hotel):
- A warm Cajun welcome from the newest addition to the Heart of Acadiana, is the Holiday Inn Express & Suites New Iberia-Avery Island!We are conveniently located at Hwy 90 at LA 14, just a short drive to downtown New Iberia, Lafayette and the Port of Iberia. This state-of-the-art hotel features special in room amenities such as free wired and Wi-Fi high-speed Internet access, microwave and refrigerator, 32 inch flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites New Iberia-Avery Island