This was the absolute worst customer service experience made worse by an unhelpful and rude "general manager".
After a long days drive my friend and I stopped here and called it a night. We were not awake long after checking in. In the morning I was using the restroom and noticed hairs behind the door and near the shower along with another substance. I looked and around more and was almost frightened to take a shower. This place is going through renovations which is fine but there is no excuse for an unclean bathroom. When I went downstairs to let the staff know about the condition of the room and show pictures the general manager, Erica Gaspard, was very confrontational and the opposite of helpful. She accused me of leaving the mess when if was clear the mess was old. She never offered to send anyone to clean it.
Instead of giving this place a poor review I went downstairs to give them the opportunity to make this right. She challenged me and said she would be calling corporate and the owner. We voice recorded our second encounter which was only necessary to receive our receipt (since one was not provided). In that conversation you could clearly hear my friend being calm and non confrontational and on the flip side, Erica was being shockingly rude.
I have reviewed several hotels and restaurants and this is the first negative review. I urge anyone to never give this place your $. Photos of the room to be added shortly.
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- Also Known As:
- Comfort Hotel New Iberia
- Comfort Suites New Iberia
- New Iberia Comfort Suites