We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Seeing the Area”
Review of Super 8 New Iberia

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Super 8 New Iberia
Ranked #8 of 12 Hotels in New Iberia
Colorado Springs
Level 4 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Seeing the Area”
Reviewed 7 January 2011

We did the work for you. As It was 4:00 and we had the time to investigate the cluster of hotels at the LA 14 and the Hwy that goes to Avery Island, we spent a lot of time looking at all, well most, of the hotels at the cluster of accomodations here.

We are now happily in a great room with very good features, totally pleased with the situation.

The real news is that one of the large TV was inop, and I could care less about it, but we had an 10 yo that felt he needed it for games -- I know don't blame me.

Any way the news is is that his mom called the Front desk and complained--- jeez before we knew it a very nice man was there to pick up the shot TV and - for real - inside of ten minutes, a new huge TV was put into the room and the maintainance guy was as nice as he could be, set the stupid thing up perfectly and all was well.

The rest of the night we spent playing Spades in the large (much lbigger then the other more expensive rooms around this hotel) and had a very nice time here.

I recommended TA folks giving this hotel serious consideration for value and service.

tom007

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tomjackson008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8NewIberia, Guest Relations Manager at Super 8 New Iberia, responded to this review, 20 September 2011
We are very happy to have made your stay with us a great one. We hope that you stay with us again when your in the area and thank you for choosing Super 8 of New Iberia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

113 reviews from our community

Traveller rating
    14
    45
    25
    15
    14
See reviews for
30
29
9
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
new orleans, louisiana
Level 4 Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 28 December 2008

My credentials: 3 bachelor degrees in business and a Master of Science in Hotel and Tourism Management from the University of New Orleans.

Dear General Manager (Ms. Anne):
This posting could have been avoided were you a good manager.

I was a walk in on a Saturday night. The young lady at the desk during my checkin has many qualities left to be desired. She "hates housekeeping". Uses politically incorrect language that could be considered offensive and was taken as such.
Here we go:
Housekeeping left trash cans from the hotel rooms in the public areas filled with trash.
Every cord was unplugged in my room.
The internet did not work as advertised.
Stains all over the carpet and bedspread.
Please put dressings on bed as follows: sheet, sheet, blanket, comforter and not sheet, blanket, sheet, because no one wants to put a unwashed blanket against their skin. I had to dress two beds.
Hairs on the sink, toilet, and bathtub.
TV was fuzzy on half the channels.

Checkout: 25 dollar extra charge added for a pet charge. I was not asked if I had a pet at check in. I was told housekeeping put the charge on the bill, they denied it and blamed it on the check in lady. The check out clerk was not empowered by Anne ( the general manager) to change a charge on a guest account. (Ritz Carlton empowers their employees with 2500 dollars per customer to ensure their happiness). Empowerment of employees is a standard practice in the hospitality world. I was told the charge would be removed when the general manager came in and my guest account sheet was signed as such by the desk clerk and housekeeping manager. I was also told Anne, the general manager would call me.

Monday morning I had two charges on my account: One for 75 dollars and another for 100 dollars. I called Anne to find out what was going on, but she hung up on me stating "There is a pet fee and the sign is posted". Did she know I had driven for twelve hours and couldnt hardly stand up when I checked in, must lest look for signs in Arial 12 font? I wanted to address the charges on my account ,but she rudely hung up on me. I called back and asked for the Haines franchise 1800 number and was told I could call, but Anne is the daughter of the owner and it would do no good.

I spoke to someone at Haines corporate who was empathetic to my grievances. She said she would straighten things out. I only wanted the pet charge removed. Said she would call back. She did'nt.

I had to dispute the charges with my bank.which was on listed on my debit card. They could have overdrawn my account taking two authorizations I never signed off on the mastercard slip, because I was not satisfied with my nights stay or the total bill amount.

I called corporate Best Western and reported my grievance to their customer service department. I am not sure what they did on there end, but I did tell them I would be posting on Trip Advisor.

So, Ms. Anne. Moral of the story. One customer can make a difference, so dont hang up on them. Listen to their story and do what you can to ensure they are happy. "The customer is alway right".....

I would advise against staying at this hotel. Use the one accross the street.

Warmest Regards,
An unhappy customer with a Master in Hotel and Tourism Management from an accredited university.

  • Liked — That I only had to stay there one night.
  • Disliked — Ms. Anne the General Manager whom I never met but rudely hung up on me.
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank qtrready
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super8NewIberia, Manager at Super 8 New Iberia, responded to this review, 22 January 2014
I would like to thank you for your review. We now have a new general manager who is very experienced in hospitality and would love to have you back at our hotel to give us another try. Since you last stayed not only have we gotten a new general manager, but we also changed brands to a super 8. We are also in the process of many improvements. Please feel free to contact the hotel directly to speak to our new manager next time you are in the area, her name is Pam Blanchard. Thank you and we hope that you give us another try.


Amanda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holly Springs
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2008

We just spent 10 long days in the Best Western in New Iberia with a 10 under baseball team that played a world series tournament in Abbeville, LA. Unfortunately this was our best option within a 30 mile radius of the ball field and it was nothing more than a truck stop. The front desk people were less than accommodating and we are nothing more than an inconvenience to their day. Over the 10 day period we were never made to feel "the customer is always right" rather we had no idea what was going on and they had no intention of pleasing us. The breakfast duo were nothing more than nazis of the breakfast food who routinely closed the doors at 8:55 am and refused to restock items that were out as the food ration had been served for the day. The rooms were damp and musty although the suites were large and accommodating. The saving grace of the trip were the housekeeping staff who kept our rooms clean and stocked with fresh linens and towels. Another bonus were the roaches and ants that made their way into some rooms. Can't say I will ever have a return trip.

  • Liked — Angela the housekeeper
  • Disliked — Front desk staff
  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank demondeacfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 14 June 2008

We stayed here on the last leg of our Louisiana vacation, not looking for an expensive hotel but a comfortable night's sleep for our family of four. Our older children, ages 19 and 22 were very comfortable in the suite. We have stayed at similar properties before while on the road so we knew what we were reserving when we chose this hotel.

The suites are located towards the back of the property, away from the road (and traffic noise). They are newer and well maintained. There is a nice pool on the premises and the breakfast actually has protein foods like EGGS! It is a better breakfast than usual in this price range- the folks in New Iberia take pride in their businesses. This is a good launching point for visiting Shadows on the Teche plantation home and Avery Island, home of the Tabasco Sauce factory and bird sanctuary. If you want to see alligators, take this little side tour.

  • Liked — Convenience and Breakfast
  • Disliked — Front of the property
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthropomom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 March 2008

Rude, unfriendly staff, stood at the counter while hotel clerk was clicking away on the keyboard, dind't even acknowledge me or anyone else, no smiles.

Checked into the room, which smelled funny, stunk of mold and ammonia. The AC unit was clearly filthy inside. Shower dripped/ran non stop, beds were terrible, toilet had a chain that was too long and got caught under the flapper, causing it to run. I wouldn't pay 50 bucks to stay here.

Unacceptable. Sleep in the rental car. Its cleaner.

  • Liked — Leaving
  • Disliked — Everything
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank redassag00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 April 2005

My kids and I along with other family members stayed at this hotel in March of 2004. The hotel is terrible. It smelled and the ac didn't work. The front desk and manager were of no help. There a much nicer suite hotel maybe 2 blks. from this one. We should have stayed there.

Helpful?
4 Thank Leslie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
171 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 27 October 2004

Room was clean and comfortable, but soundproofing was bad. So, avoid rooms situated just in front of the road.
In comparison, others Best Western hotels where I stayed were better ! so I wouldn't stay there again.

Helpful?
Thank Amp111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Iberia hotels
0.2 mi away
Ramada New Iberia
Ramada New Iberia
#4 of 12 in New Iberia
238 reviews
0.2 mi away
Days Inn & Suites New Iberia
Days Inn & Suites New Iberia
#5 of 12 in New Iberia
163 reviews
0.2 mi away
Candlewood Suites New Iberia
Candlewood Suites New Iberia
#6 of 12 in New Iberia
80 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Holiday Inn Express Hotel & Suites New Iberia-Avery Island
0.2 mi away
Hampton Inn & Suites New Iberia
0.2 mi away
Quality Suites
Quality Suites
#9 of 12 in New Iberia
52 reviews
Show Prices
Show Prices
Show Prices

Been to Super 8 New Iberia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Super 8 New Iberia

Property: Super 8 New Iberia
Address: 2714 Highway 14, New Iberia, LA 70560-8396
Phone Number:
Region: United States > Louisiana > New Iberia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in New Iberia
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 New Iberia 2*
Number of rooms: 94
Official Description (provided by the hotel):
An indoor / outdoor access property located off Hwy. 90 on Hwy. 14. Comfortable spacious rooms, large vehicle spaces, outdoor pool with kid's pool. Great for family reunions and corporate guests. Great restaurant next door. Local cajun cuisine is fantastic. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, TripOnline SA, Travel Republic (UK), Evoline ltd, HotelQuickly and Cancelon so you can book your Super 8 New Iberia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New Iberia Best Western
Best Western New Iberia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing