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“Smelly rooms”

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Best Western Magnolia Manor
Ranked #2 of 12 Hotels in Port Allen
Reviewed 21 April 2014

Rooms smelled moldy and I guess you get what you pay for as the rate was cheap. Breakfast was not up to the usual Best Western standards. I definitely would not stay in this hotel again even though it is $10 to $15 under most Best Westerns.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this reviewResponded 10 May 2014

Dear guest,
We are very sorry for the inconvenience during your stay at our property.
Our breakfast items are all approved by the Best Western standards and its hot breakfast.

If you should have called to the front desk that there's bad smell in the room you did not like the room; we should have move to another room.

But once again we are extremely sorry for the trouble.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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148 - 154 of 192 reviews

Reviewed 11 April 2014 via mobile

This hotel was booked on Hotwire..I was trying to book at a hotel near Baton Rouge Airport and ended up here. Unable to get a refund, I went online and thought the hotel looks pretty decent. Hotel is behind an abandoned restaurant, hotel parking lot looks like a ghost town. The hotel stinks because smoking and nonsmoking rooms are across from each other, the toilet was nasty, when the front desk was called, we were told that housekeeping had left for the day.. 12:44 pm... Really! No wonder at 8:05 am two individuals circled around collecting linen as if they took it off to some secret place to wash... And said someone would be back at 09:00 to clean the room and put the linen back on the bed. We didn't even go for the breakfast, considering all of the other poor amenities, we just went to the Waffle House down the street, if you are just driving and need a place to rest..stay at your own risk, the Comfort Inn across the street is like the Ritz compared to this dump.

  • Stayed: April 2014
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Thank trinique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this reviewResponded 10 May 2014

Dear guest,

First of all we are very sorry for stay with our Best Western and sorry for the inconvenience stay at our property.
We are in the process of changing those bad tissue holder cover and giving finishing touch in some of the bathrooms walls.
I hope you will give us a second chance when you will be here again in town.
If so please mention that you stayed here before and you had an incident and we will well take care of you and hope you will be one of our satisfy valuable guests like others.
Once again we extremely sorry for all the trouble.

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Reviewed 21 February 2014

Hotel from the ghetto....I will never use trip advisor again! Hotel was not worth the money...The staff was rude and said they had early checkout but didn't.. Breakfast was cheap and stale so we went out for breakfast..The only thing was the bed was comfortable

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Bernnadette/dom... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, General Manager at Best Western Magnolia Manor, responded to this reviewResponded 23 February 2014

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Mike Patel

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Reviewed 18 February 2014

We stayed in a King suite with jacuzzi in the actual bedroom, not in the bathroom. It was nice. The hallway had an old building musty scent. Breakfast was good. Enough selections as any other hotel. Few hot items, bacon, sausage, omelets. Will definitely stay again. The old vacant Shoney's building in the parking lot needs to be knocked down though.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Faith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, Manager at Best Western Magnolia Manor, responded to this reviewResponded 23 February 2014

We thank you for your business!

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Reviewed 22 January 2014 via mobile

On vacation from Scotland party of 4 excellent host Veronica very hard working lady very polite and a joy to speak to Veronica you are a very special lady Thank you for your hospitality from the good people of Scotland Jada LIZ Kate David xx xx xx xx

Stayed: January 2014, travelled with family
Thank Jamesdownie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, General Manager at Best Western Magnolia Manor, responded to this reviewResponded 25 January 2014

We thank you for your business!

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Reviewed 13 January 2014

services are always as well as could be expected. I've never had an unpleasant experience. Whenever my stay keeps me there long enough to have the free continental breakfast, it is always satisfying, and gets me off to a god start on my day.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with this hotel
Thank spencer t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sleepinn97, General Manager at Best Western Magnolia Manor, responded to this reviewResponded 17 January 2014

Thank you for your comment on your recent stay. We appreciate you taking the time out your busy schedule on leaving us a review. We value your opinon and hope to see you again soon. Thanks!

Rick Patel
GM

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Reviewed 14 October 2013

No Housekeeping for 2 days, no clean towels for 2 days even if we went to get them. Non responsive front desk. Stale nasty odor in hallways. I wouldnt stay in this hotel if it was given to me for Free!!! Go to the Holiday Inn Express across the street or the Quality Inn. Im sure youll be treated better.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Best Western
1  Thank Carlos Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Magnolia Manor

Address: 234 Lobdell Hwy S, Port Allen, LA 70767-4119 (Formerly BEST WESTERN Magnolia Manor)
Phone Number:
Region: United States > Louisiana > Port Allen
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Port Allen
Price Range: £44 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Magnolia Manor 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Port Allen
Port Allen Best Western

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